[Jennifer]

Hi Nick,

Thanks for reaching out! I took a look at the page you sent, and if you look at the HTML, the events are actually listed in the correct order. If you scale down to mobile view in your browser, the events will be in the correct order as well. However, I see what you mean – they do appear to be somewhat out of order in the desktop photo view. This is happening because the excerpt lengths have a lot of variation between events…for photo view, the events will go in order from left to right, but in order to achieve the “grid” effect and avoid gaps, they will then try to fill in the next available space in the following row form left to right. Since some events take up only a small amount of space and others take up more, this is resulting in the events appearing to be somewhat out of order.

If you’d like to keep them in exact chronological order from left to right, your best bet is to keep the individual events the same size (or at least pretty close). You can do this by specifying the excerpt yourself on events (if you don’t specify one, photo view will use the description) or limiting the number of words photo view uses. This article has some good information as well on excerpts and events.

I hope this helps clear things up, but if you have any questions or need any help with the solutions I mentioned, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi there,

Thanks for checking out our plugins!

With Event Tickets Plus, you can collect additional information from attendees when they buy tickets by setting up custom fields. However, there is not currently an out-of-the-box way to have them select product add-ons using the default ticket form that appears on your events pages. You could change this with a customization, or, because tickets are essentially WooCommerce simple products, you could also try using some WooCommerce extensions with tickets for a more robust solution. Again, these additional options won’t show up on the default ticket form by default, but you could instead use the full WooCommerce product page to sell tickets if you would like!

Depending on how many options you have, you could also set up a ticket for each option. For example, a basic festival ticket, a ticket with breakfast, a ticket with transport, etc. You can manage the stock for these tickets individually or altogether (see this article for more info on stock options).

We do offer full refunds within 30 days of purchase, so if you’d like to test it out, feel free to do so! Please let me know if you have any questions.

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry to hear you’re running into this issue! I just tested this out on my end, and I was able to submit the fields as well using blank spaces. I’ve logged this issue internally for us to look into. This thread is linked to our internal ticket, so as soon as we have an update, we’ll let you know here!

I’m very sorry for the inconvenience, and thank you for your patience as we work on getting this resolved! If you have any questions in the meantime, please let me know.

Thanks,

Jennifer

[Jennifer]

Hi Melanie,

Thanks for reaching out!

You can see reports for past events (as well as current events) by going to Events, hovering over the event, and clicking the Attendees link – see screenshot (you can then export the attendees from that screen). I’d recommend taking a look at this article if you haven’t done so already. Another method you could test out would be to use the free WP All Export plugin, which provides lots of options for filtering and allows CSV and XML exports.

Let me know if that helps and if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Pablo,

I’m glad that worked for you! There is an example in this post where one of our developers added the attendee name below the avatar. If you’d like to remove the avatar entirely, you can simply comment out the following line from the example:

<?php //echo $avatar_html; ?>

Since you’ve separated the attendee count, you’ll want to ignore that part of the template and just copy the attendee list part. This will modify/replace what you copied into your single event template – no need to modify your attendee-list.php file!

Let me know how it goes!

Thanks,

Jennifer

[Jennifer]

Hello,

Sure thing! You can customize the template (found at wp-content/plugins/events-calendar-pro/src/views/pro/photo/single-event.php) by copying it into your child theme following these instructions. Then, you can add in your link to the template.

Let me know how that works for you and if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Annie,

Absolutely! You can remove the image section from the template for the community event submission page.

First, you’ll want to copy the template into your child theme for editing by following these instructions. You can find the template at wp-content/plugins/the-events-calendar-community-events/src/views/community/edit-event.php. Then, you can look for this line and remove it:

<?php tribe_get_template_part( 'community/modules/image' ); ?>

Let me know how that works for you!

Thanks,

Jennifer

[Jennifer]

Hi Arne,

I just checked on our internal ticket for this issue, and it looks like it’s currently in testing. This means it should be released here soon! Your original thread is linked to our internal ticket, so as soon as we have an update, we’ll let you know over there.

I’ll go ahead and close out this thread for now, but if you have any other questions in the meantime, please let us know over there!

Thanks,

Jennifer

[Jennifer]

Hi Nanja,

Thanks for reaching out! You can edit the template for the submission form by following these instructions. The template can be found at wp-content/plugins/the-events-calendar-community-events/src/views/community/edit-event.php.

There should be an option on the event submission form to upload an image by default (see screenshot). Is this not showing up on your end? If not, can you please send me a link to the page?

It sounds like you were able to get the custom fields that you wanted added in? Please let me know if you need any additional help with this part.

Thanks,

Jennifer

[Jennifer]

Hi Weric,

Thanks for checking out our plugins! Community Events has a setting that lets you require users to be logged in to submit events, and Event Tickets Plus has a setting that lets you require users to be logged in to purchase tickets. However, there are not currently options to set the specific user role. You could adjust the roles with a customization – our themer’s guide has more info on customizing our plugins.

We do offer full refunds within 30 days of purchase, so feel free to take any of our premium extensions for a test run! If you have any other questions, please let me know.

Thanks,

Jennifer

[Jennifer]

Hi Pablo,

So sorry for the delayed response, your thread didn’t show up on my end as waiting on a reply for some reason – sorry about that!

The attendee count and list are currently in the same template (wp-content/plugins/event-tickets-plus/src/views/attendees-list.php), so to separate them, you could do something like the following:

First copy the attendee list template into your child theme for editing by following these instructions. You can remove the code for the attendee list from that template and add the following to your single event template (which you will also want to copy into your child theme for editing) above the tribe-events-footer section:

$avatar_html ) { ?>

Let me know how this works for you and if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Rob,

Thanks for reaching out! I’m sorry you’re running into this issue with the title…you might try adjusting the “Default stylesheet used for events templates” and “Events template” settings under Events > Settings > Display, which control how much the events pages inherit their styling from the theme. If that doesn’t help, can you please send me a link to the page? I’ll be happy to take a look and see what I can recommend!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry to hear that you’re running into this issue as well! I’ve added this thread to our internal ticket, so as soon as we have an update, we’ll let you know here. I’m sorry for the inconvenience, but thank you for your patience as we work on getting this resolved!

In the meantime, please let me know if you have any questions.

Thanks,

Jennifer

[Jennifer]

Hi Paul,

Thanks for checking out Community Events!

You can use Community Tickets in conjunction with Community Events to allow users to create and sell tickets on the front end of your site, in which case you can collect a fee on sales. However, there is not currently a built-in feature to collect fees when a user submits an event, although we are working on building this out to add to a future release. I’d recommend casting your vote on the feature request if you’d like to stay up-to-date on progress! This also helps us in gauging which new features are of most interest to our users.

For the time being, I’m not familiar with Easy Pricing Tables and am not sure how well Community Events would integrate with it – you would really need to test it out. We do offer full refunds within 30 days of purchase, so feel free to do so!

Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry to hear you’re not able to get Google Maps working! Can you please try following the instructions in this article to make sure the API key is set up and added correctly? If it’s still not working, can you please send me a link to a page where it’s not showing up so that I can take a look?

Thanks,

Jennifer

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