[Jami]

Hi Sophie,

Generally speaking, the spam filters of email services like Gmail and Yahoo depend heavily on reports from users. Their users can mark and unmark messages as spam, and can move non-spam messages between inbox tabs. In both cases the email service’s spam filter learns from the user corrections and over time automatically adjusts the classification.

You may also want to consider getting in touch with your website hosting provider. It could even be an issue of SPF records not being correctly configured.  You’d need to speak to your hosting provider or whomever facilitates the email delivery for your website.

That’s a good suggestion about consolidating the email messages though. I don’t see it yet in our list of upcoming changes but perhaps you can add this to our User Voice page. It looks like someone else has also suggested the ability for users to look up their ticket directly on the site which you might be interested in too.

I hope the spam classification is only temporary. I would encourage you to also speak to your hosting or email provider and encourage users to whitelist your domain if they’re contacting you about not receiving the ticket emails. If there’s anything that suggest that there is an issue with our ticket emails, we’ll happily take another look.

Kind Regards,
Jami

[Jami]

Hi Daniel,

Thanks so much again for reporting this and for your patience. I’m trying to reproduce the error you’re getting but I’ve been unsuccessful so far. I’m wondering if you could link to one of your events for one of your organizers that has special characters in the data. I’d like to try the same ical export that you have.

I look forward to hearing back from you.

Kind Regards,
Jami

[Jami]

Hi Paul,

I’m having a look again at this but it seems like the issue has been resolved. I’m having a hard time reproducing the original conflict (checking Chrome and Firefox). Were you able to sort out the problem?

I look forward to hearing back from you.

Kind Regards,
Jami

[Jami]

Hey Tracy,

Thanks for getting in touch! I’m happy to help try and locate the conflict here. Ultimately though, you’ll most likely need to get in touch with the developer of the plugin or theme that’s causing the issue.

So after some poking around, it looks like the Visual Composer is applying some absolute positioning that’s affecting the ticket submission section. This CSS should help:

.tribe-events-single-event-description .vc_section_wrapper .bg-layer { position: relative; }

Let me know if you have any other questions or if I can help with anything else.

Kind Regards,
Jami

[Jami]

That’s a great question. Brian gave some guidance on that forum thread on how to edit the email message text with a filter that you can add to your theme’s functions.php file.

You won’t be able to add class-ticket-email.php to your theme folder and edit it like you would other theme template files. The template file that you can place in your theme with WooCommerce Tickets is:

/views/wootickets/tickets.php

That template is for the ticket form at the bottom of the cooresponding event.

Let me know if you have any other questions or if I can help with anything else.

Kind Regards,
Jami

[Jami]

Apologies for the delay, Sophie! I’m so happy to hear the messages were coming through after all.

As for avoiding the spam filters from nabbing them, the best way will be to add your site’s email address to their email client’s white list. Different email clients have different rules when it comes to spam so it’s difficult to understand why yours has been flagged but whitelisting your domain should do the trick.

I’m not sure which email client they’re using but here are instructions for Gmail, Outlook, and Yahoo.

Let me know if you have any other questions or if I can help with anything else.

Kind Regards,
Jami

[Jami]

Hi Luciane,

Sorry to hear the theme’s CSS is being stubborn. The event will require that you add a start and end date/time so it’s not as simple as just removing that input box from the form. You can certainly have an all day event by checking the “All day event?” option in the “Event Time & Date” section. The options you have to customize your Community Events is outlined Community Events Settings knowledgebase page. The current options won’t allow for you to remove or add sections like you’re hoping to though.

You can change the title “Event Date & Time” to “Event Date” though. The cleanest way to do this is to use the provided translation file located at:

/events-community/lang/tribe-events-community.pot

Let me know if I can help with anything else.

Kind Regards,
Jami

[Jami]

Hey Paul,

I apologize for the delay. Have you been able to get in touch with the author of the Newsmag theme and report the conflict. They will most likely want to fix an issue in their theme if that’s the case.

In the mean time I’m going to check with my colleagues on Monday too to see if they have any suggestions too. 🙂

Kind Regards,
Jami

[Jami]

Hi Daniel,

Thanks for your feedback about this. I’m going to look into this a little further and see if I can sort out the reason for it. I think it’s quite common for a dash to be inserted into a phone number, for example, and I don’t believe that should affect the way that the events are importing.

I appreciate your patience while I investigate. I’ll keep you posted!

Kind Regards,
Jami

[Jami]

Hey there again! 🙂

Sure, this is possible. You should look into using the tribe_get_events to create a loop for displaying the specific information you’re interested in. It accepts a number of different parameters including all of those used by get_post. So with those options, you should be able to create a loop that displays events submitted by a specific user.

Let me know if you have any other questions or if I can help with anything else.

Kind Regards,
Jami

[Jami]

Thanks! I’ll keep an eye on this thread to see how it turns out.

[Jami]

Hey there Liz,

Thanks for getting in touch with us about this. I suspect we have a conflict happening somewhere with your events not being clickable in your calendar view.

I’d like to try to run through some preliminary checks to see if we can narrow down the root cause. If you could go ahead and first switch to a default WordPress theme like Twenty Thirteen and then disable all plugins except Tribe Events plugins. Then check if you’re able to click on your events.

As for using a previous version, you can definitely give that a try although that may not be a long term solution to determine what conflict is causing that problem. The last version should be available in your account download page (click the down arrow for the previous versions available to you).

I look forward to hearing back from you.

Kind Regards,
Jami

[Jami]

Thanks for the follow ups, Phien and Courtney! I’m super happy to hear this got things resolved.

Feel free to open up a new support thread if you have any other questions.

Kind Regards,
Jami

[Jami]

Hi Sophie,

Thanks for creating a separate ticket! I’m happy to help out. 🙂

Here’s an example of what the ticket email will look like for your purchaser:

http://d.pr/i/1hEZx

If these emails aren’t landing in your purchaser’s inbox, can you double check that they haven’t accidentally been filtered into a spam folder?

I look forward to hearing back from you.

Kind Regards,
Jami

[Jami]

Hi Taylor,

It’s great to hear from you! That snippet will disable AJAX paging on Calendar month view so if you’re happy not having AJAX, it should be fine. But I suspect this doesn’t resolve a deeper issue with your theme or another plugin. You might want to go through our Testing for Conflicts list to see if you can determine where the conflict is originating.

Let me know if you have any other questions or if I can help with anything else.

Kind Regards,
Jami

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