[Jami]

Hi Karen,

I apologize for the ticket closure confusion. I’ve had a look into it and the issue itself that you reported hasn’t been closed. We’re still planning to address it as soon as we have the resources to do so. The closing of a support forum ticket only means that we’re tidying things up on our end and we’ve listed the need for the update internally to be address at a future time. Like Barry said, we’ve added a notation to the bug fix to contact you once it’s been resolved.

If you’re having trouble with a different issue, please don’t hesitate to create a separate support ticket for that.

Thanks so much for your patience! 🙂

Kind Regards,
Jami

[Jami]

Apologies for the double message but a colleague mentioned that you might be receiving this error message if the “OAuth Redirect URI” isn’t entered into your Eventbrite app details. It’s not labeled as required in Eventbrite but it is required for The Events Calendar. Your “OAuth Redirect URI” will  be your Application URL with “/tribe-oauth/eventbrite” added to the end of the URL. To easily copy this link from your site, navigate to <i>Events –> Settings –> Eventbrite</i> on the dashboard of your site, and copy the OAuth Redirect URL we’ve provided for you.

Can you double check that? I look forward to hearing back from you.

Kind Regards,
Jami

[Jami]

Hi Phien,

Thanks for getting in touch with us! I’m happy to help troubleshoot the issue. It would be great if the error message could gives us more details but we’ll work with what we have. 🙂

For starters, do you by chance have multiple Eventbrite.com accounts? This can happen if using the keys from one account to try and connect while logged into another, different account.

If that’s not the case, then perhaps we can try creating an entirely new key set in case something glitchy happened with the original set. Go ahead and remove the application from your Eventbrite apps page (select “Key Details”) and create/configure a new one to try. If you’d like to review the steps to complete this, we’ve listed them here in our knowledgebase.

Let me know how that goes!

Kind Regards,
Jami

[Jami]

Hi Grant,

Glad you were able to navigate the ical class file. You’re correct that any direct customizations you’ve made to the plugin files will be overwritten the next time you update. The template files that you can place into your theme are only the ones that live in the /views/ folder so we’re out of luck there too.

Very sorry I couldn’t deliver better news about that.

Kind Regards,
Jami

[Jami]

Thanks for the follow up, Deepak! I’m really happy to hear it resolved! I’ll mark the ticket as resolved but don’t hesitate to open up a new thread if you have any other questions.

@Sophie, I’m more than happy to help with that but your issues seems to be a little bit different. I see you’ve already opened a separate thread so we’re going to continue assisting over there. 🙂

Kind Regards,
Jami

[Jami]

Hi Ben,

Thanks for following up with me about this. That certainly doesn’t seem to be the behavior we’d expect. I’d like to try to run through some checks to see if we can narrow down the root cause.

First, it looks like the theme your site is using, Divi, might have an option in it’s theme options panel to “Enable canonical URL’s”. Can you check to see if the issue resolves itself with that option turned off?

If that doesn’t resolve it, let’s try switching to the Twenty Thirteen theme and disable all other plugins except Tribe Events plugins.

Let me know how those checks go.

Kind Regards,
Jami

[Jami]

Thanks for the screenshot, Penny! That was very helpful.

So for this type of customization, you’ll want to consider overriding the template file. The short of it is that you’ll need to create a folder in your theme called /tribe-events/ and place the template file you’d like to customize in that folder.

In this case, you’ll want look at using the following templates file:

the-events-calendar/views/modules/meta/

And move that into your theme folder like this:

[your-theme]/tribe-events/modules/meta/

Check out our Themer’s Guide which goes into detail about how to accomplish this.

I hope that helps. Good luck with your site and a let us know if you have any other questions.

Kind Regards,
Jami

[Jami]

Hi Nicola,

Good question. There are a couple of different way you could accomplish this. One would be to treat it as a translation using the included .pot translation file. That file is located at:

/lang/tribe-events-calendar.pot

Another way, would be to use use a string replacement function like below. This can be added to your theme’s functions.php file and you can replace “New Title Text” with whatever you’d like.

https://gist.github.com/jamigibbs/ffc8f6a63f48ba73399f

Let me know if you have any other questions or if I can help with anything else.

[Jami]

Hi Klaus,

Thanks for checking out The Events Calendar! That’s a very good question. There often are not hard rules about SEO. Generally speaking though, heading tags are used to present structure on the page to users and are essentially a document outline. Also since heading tags typically make text larger, this is also a visual cue to users and helps them understand something about the type of content underneath the heading text. With that being said, the theme you’re using should be applying heading tags to your site and The Events Calendar follows suit in that hierarchy of content by using H2 and lower.

Tuts+ has a great resource about when to use heading tags.

If you’d like to customize The Event Calendar template files, you can certainly do that. You can have a look at how to accomplish that over on our Themers Guide.

I hope that helps.

Kind Regards,
Jami

[Jami]

Hi Daniel,

Thanks for getting in touch with us about this. The esc_html function is an important part of data validation and its purpose is to escape (or remove) HTML string that may cause some issues down stream. The organizer data being escaped with esc_html should be their email, name, url, and phone number.

I’m curious to know a few more details about the special characters that are required for your organizers. Do you mind giving me an example of what shouldn’t be getting filtered out?

Look forward to hearing back from you.

Kind Regards,
Jami

[Jami]

Hi Grant,

It’s great to hear from you and thanks for considering the Community Events add-on. It would be a little bit complicated to integrate the events submission form with another membership plugin and a solution for that is unfortunately a bit beyond the scope of the support we’re able to provide here.

An alternate solution to consider is placing a “Submit Event” button to the user’s control panel that will re-direct to that page. If you’re able to customize your membership plugin’s user page, it might not be too difficult to create a button like that and when clicked, will display the event submission page in a pop-up window. I suspect there are a few tutorials out there that will help you get on the right track to implement that solution.

I’m sorry that I couldn’t’ help further with that. Let me know if you have any other questions.

Kind Regards,
Jami

 

[Jami]

Hi Grant,

It’s good to hear from you. That certainly does look a bit garbled. What seems to be happening here is that the content of your event is made up of shortcodes ( the bits that start and end with markers that look like [su_button] ). The export should still include all of the other assigned data for your event as separate lines (Category, Location, Organizer, etc.).

The export is originating from /lib/tribe-ical.class.php but customization for that is a bit more advanced than what we’re able to accommodate here. You might be able to have a developer look into modifying the tribe_events_ical_export_text filter within that class.

Does that help at all? Let me know if you have any other questions about that.

Kind Regards,
Jami

[Jami]

Hello Deepak,

Welcome to our support forum! I’m happy to help get to the bottom of this. I’ve gone ahead and tested out the ticket emails on my own site and I was able to receive an order confirmation and ticket email from the system.

There are a few things we can check though. Is it possible that emails getting marked as spam by the recipients email client? Have you been able to confirm that any test purchases you’ve made yourself aren’t getting received in your inbox?

If that’s not the case, it’s possible that there may be a conflict somewhere else. To help us rule that out, try disabling all plugins except Tribe Events plugins and WooCommerce. Also switch to a default WordPress theme as well. Our Testing for Conflicts page goes into more details about this process.

Let me know how that goes!

Kind Regards,
Jami

[Jami]

Hi Ben,

Thanks for getting in touch with us about this. The Events Calendar plugin does create a number of soft 404s, mostly due to events not being present on Day Views but we do have a small plugin you can install that will remove them for you. You can download it it here and install it as is.

Let me know if that helped!

Kind Regards,
Jami

[Jami]

Hi Paul,

I’m not seeing any console errors so it will be difficult for me to pinpoint the exact problem with the theme. Does the same thing happen when you uncheck “Disable the Event Search Bar” in the events settings?

Events > Settings > Display

Kind Regards,
Jami

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