[Jami]

Hi Juan,

It’s not a problem going through your additional questions.

Can I possibly implement a solution with BOTH Woocommerce for tickets and eventbrite?

You can have a WooCommerce shop and have tickets with Eventbrite but the tickets will be sold through the Eventbrite system, not WooCommerce. Alternately, you can sell tickets through WooCommerce but they won’t be the same tickets that are sold on Eventbrite (hopefully that makes sense!) Essentially, your users would be purchasing tickets on two different platforms but yes, they should function together.

As for cancelations, the attendee would need to contact you directly to request the cancelation and refund which would need to be done manually.

Thanks for all the great questions! Let me know if I can help with anything else.

Kind Regards,
Jami

 

 

[Jami]

Hi TK,

Thanks very much for pulling up those server logs. I agree that they don’t seem to be related. I’m hoping you can give me a few more details about your site then:

Can you estimate the number of Facebook IDs you’re auto-importing?
Have you added any other plugins except Tribe Events plugins to your site?

I look forward to hearing back from you.

Kind Regards,
Jami

[Jami]

Hi Michael,

I’m more than happy to help get this sorted out. Can you let me know where you’re trying to add the events form link? Is this in your theme’s navigation menu? I can see the link working brilliantly here:

http://www.liveinjamestown.com/events/community/add

I look forward to hearing back from you.

Kind Regards,
Jami

[Jami]

Hi Oliver,

The new member of the tribe, that’s me! 🙂

As for the community “add” and “list” pages, you’d want to create a new directory in your theme for it like this:

/tribe-events/community/

And place the following template files into that folder:

/wp-content/plugins/events-community/views/community/event-list.php
/wp-content/plugins/events-community/views/community/event-edit.php

Let me know if you have any other questions or if I can help with anything else.

Kind Regards,
Jami

[Jami]

That’s great to hear! Welcome welcome!

As for themes, we test against the official WordPress.org themes so those should work out of the box:

https://wordpress.org/themes/author/wordpressdotorg/

If you’re looking for a premium theme, there are a number that list The Events Calendar as supported on the Envato Market. We haven’t tested the themes available on premium marketplaces though.

Let me know if you have any other questions or if I can help with anything else.

Kind Regards,
Jami

[Jami]

Hi Nicole,

It’s great to hear from you again. 🙂

If I create an event that has a date far in the future (for example, to occur a year from now in 2016), and that’s the only event I’ve added, then it should display on the default list view even though it’s far in the future. Are you seeing something different on your installation?

I look forward to hearing back from you.

Kind Regards,
Jami

[Jami]

Hi Jennifer,

Welcome to our forums! I’m happy to help out. Can you be more specific about what you mean by a visual form builder? Is this a separate plugin you’re using with WooCommerce?

I look forward to hearing back from you.

Kind Regards,
Jami

[Jami]

Hey Juan!

Thanks for your checking things out! I’m happy to run through each of your questions:

Can I set up a free eventbrite event through TEC? Or will evenbrite free events be imported seamlessly to TEC?

This can be done seamlessly. All you need is the Eventbrite event id and it’ll be imported with the click of a button.

Will attendee lists be imported from eventbrite into TEC?

Your attendees will be managed from the Eventbrite site so you won’t see these imported into your WordPress Dashboard.

One of the event categories are multi-day classes that require only one payment. I read on your forum that a way to handle that (with woocommerce) is to set up a recursive event and add ticketing to the first event only. Can I do the same thing with eventbrite? – create a recursive event on TEC and link the first date -only- to an eventbrite event?

Yes, you can do this with Eventbrite too. Once you make your Eventbrite event recurring in with TEC Pro, you can select to turn the ticket sales off and link back to the main event in the individual events that you don’t want to display the ticket sales form.

How possible (can be a custom solution, just want to know how easy it would be) would it be to display the amount of tickets available for a certain event – fetched from eventbrite, on the calendar view of TEC pro?

Good question. By default, the event will display the total number of remaining tickets available for an event in the ticket information form. For example:

http://d.pr/i/1hpi1

Displaying an event’s ticket quantity can certainly be accomplished with the Eventbrite API.

I hope that helps clear things up! Feel free to let me know if there’s something I may have missed or if you have any other questions.

Kind Regards,
Jami

 

[Jami]

Hey there Michael,

It’s great to hear from you! Welcome to our community. 🙂

The Community rewrite slug should be a single word because the forward slash will append to the permalink automatically. For example, if you change “community” (which is the default) to “team”, your community event URLs would be:

http://yoursite.com/tec/events/team/add
http://yoursite.com/tec/events/team/list

Let me know if that helps sort things out.

Kind Regards,
Jami

[Jami]

Hi Allen,

Thanks for getting in touch! That’s a very interesting issue and one that I’m not sure we’re entirely able to support because it might be part of the W3C world.

Perhaps you can give a few more details about how you’ve added the page fragment caching. I grabbed this from the W3 Total Cache FAQ page just in case:

https://gist.github.com/jamigibbs/847cf9b311b77bd16c80

I look forward to hearing back from you.

Kind Regards,
Jami

[Jami]

Hi Luciane!

It’s great to hear from you again. I’ve had a look at your submission page and I can see what you mean about the overlapping fields.

It looks like the theme you’re using has some sitewide CSS applied to the “select” element which is affecting your events form. Here’s where those styles are originating:

/wp-content/themes/BookYourTravel/css/style.css

If you’d like to continue to use this particular theme, you’ll need to apply your own custom CSS to override those styles.

Let me know if you have any other questions or if I can help with anything else.

Kind Regards,
Jami

[Jami]

Hello there Stefan!

Thanks for getting in touch with us about this. I’m happy to help troubleshoot what the issue might be.

I really appreciate you pasting over your system information! That’s quite helpful but I’ll need to dig a little deeper to determine the root cause.

It looks like you may have done this already but for safe measure I wanted to add a link to our Testing for Conflicts page. Essentially it’ll just ask that you change your theme to the default Twenty Twelve theme and deactivate all plugins except Tribe Events plugins to check if there may be a conflict there.

If your site speed doesn’t change after doing that, then I’m hoping you can let me know:

1. an approximate number of events that are currently published in your calendar and if they’re recurring events, and also
2. a few details about your site’s hosting such as if it’s a shared or dedicated hosting package.

Thanks so much for any extra details you can provide! I’m looking forward to hearing back from you.

Kind Regards,
Jami

[Jami]

Hi Tekerren,

It’s great to hear from you again! Hope you’ve been well. 🙂

I want to first mention quickly that we won’t be able to login to your site directly so those details have been removed here. I apologize for that.

As for the issue you’ve come across, I’m hoping you can provide a few more details. Are you receiving any errors in your server log? Were you also able to implement the custom cron job you were looking into a few weeks ago?

I look forward to hearing back from you.

Kind Regards,
Jami

[Jami]

Hi Ron,

Welcome to our support forum! I’m happy to help out with this.

The first thing I’d like to do is check if you’re updated to the latest version of WordPress. It looks like you might be on version 4.1.4 which is quite a few versions behind what’s currently available (4.2.1).

After you’ve checked that and updated if necessary, could you go ahead and switch to the Twenty Thirteen theme and disable all plugins except Tribe Events plugins?

I’m just going to run through the steps listed on our Testing for Conflicts doc with you to see if we can’t nail down the issue.

Let me know how that goes!

Kind Regards,
Jami

[Jami]

Hi Cindy,

You’re welcome to place any links that you’d like in the events description area. The CVS importer will take care of this for you if you’ve placed the link in this area, or, you can enter those details when editing a single event in your WordPress Dashboard.

Here’s a list of the event data you’ll be able to map from your CVS to The Events Calendar:

http://d.pr/i/1io0s

If you want to assign location information to the event so that it’s supported by the plugin, you would want to also import Venues. Here’s a screenshot of the venues data list you’ll be able to map:

http://d.pr/i/1gctp

If you would rather not import venues then you can always add any information you’d like to the “Description” field of your events. This data wouldn’t be categorized in the database though.

The “Location” field is what would be populated by a Venue CVS import. Of course you can always manually enter this for each event too.

I hope that helps!

Kind Regards,
Jami

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