[Jaime Marchwinski]

Hi Beth,

Thanks for providing me with that information!  It was super helpful  and I did a lot of testing on my local site.  What I found is that there is a setting that handles the way that images are selected with Eventbrite.  Depending on what setting you have selected, you may not be able to update the image.  By default, the setting selected does not allow the image to be updated.  Please select the option I have outlined in the following screenshot:

Let me know if this helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi,

I can definitely understand your frustration in wanting this functionality and compatibility between plugins, and we appreciate your feedback.  I’m sorry if you feel misled, as this was not our intention.  As you can see in the feature request, we have responded with some more information about what goes into adding this type of functionality.

For now, I am going to close this thread, but please feel free to reach out should you need any further assistance.

 

Thanks,

Jaime

[Jaime Marchwinski]

Great, let me know how it goes!

[Jaime Marchwinski]

Hi Ihtezaz,

Thanks for the update!

I viewed the site and it seems that all of the featured images are appearing:

https://cloudup.com/cJQgF0SwRui

Sometimes, when you work on a site, your browser remembers previous versions.  This may be why you are not seeing all of the information on your site.  The best way to check on your site is to view it in a private window, with no browser history, so that you can see what it looks like in its current state.

In response to your site running slowly, as a first step, please have a look at our Performance Considerations and see if there is anything you can adjust in order to help your site run better:

https://theeventscalendar.com/knowledgebase/performance-considerations/

After that, you may be interested in caching, so take a look at this article:  https://theeventscalendar.com/knowledgebase/caching-basics/

Let me know if you need any further clarification and if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Greg,

Thanks so much for reaching out!

I’m so sorry that our recent update has caused you to have issues with the way that your site is styled.  As a first step, I’d recommend you review our Themer’s Guide to ensure that you are safely editing your files so that they do not get overwritten when an update comes up.

The column classes are as follows:

Date/time: div.updated.published.time-details

Description: div.fusion-tribe-events-headline

Location: div.tribe-events-venue-details

Google Map: div.fusion-tribe-events-venue-details-map

You can also use Google Chrome Developer Tools to find out what class each element is associated with, if you should need more information.

I hope this helps to get you started, please let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tim,

Thanks so much for reaching out!

By default, past events should not show up under Upcoming Events in List View on your calendar.    If you are seeing past events under Upcoming Events, as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Also, would you mind providing us with a link or screenshot to the page where you see past events appearing?

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Michael,

Thanks so much for reaching out!

In order to limit the week view calendar hours, try adding something like this to your theme’s functions.php file.  You may have to edit the times to suit your needs.
// Limit the Calendar hours to start at 7am
function limit_calendar_hours($hours) {
foreach ($hours as $hour => $formatted) {
if (6 < $hour) {
$limited_hours[$hour]=$formatted;
}
}
return $limited_hours;
}
add_filter('tribe_events_week_get_hours', 'limit_calendar_hours');
Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Melissa,

Thanks so much for reaching out!

Fortunately, custom sidebars are pretty straightforward to set up, and you can add them to templates so they will only display on certain pages.

We have a guide to help you with customizing templates. Once you’ve got the template set up, you can create a custom sidebar by following these instructions, and then add it to the template by using get_sidebar. Once this has been done, you should see your custom sidebar appear in the widget area, where you can drag and drop widgets into it like any other sidebar.

Let me know how it goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Steve,

Thanks so much for reaching out!

Event Tickets Plus does not have this functionality, however you could simply use the WooCommerce Coupons option to set up your coupon codes.  When a customer purchases a ticket, they will be able to enter the coupon code that you set up on the checkout or cart page.

I hope this helps, let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Nathan,

Thanks for reaching out!

Your hunch is probably correct, that it is related to a conflict.  Have you tried deactivating Piklist and testing if you get the same error?  If not, I would recommend that you do so.  If you are still getting the error, and are having the same issue after deactivating Piklist, I’d recommend that you test for conflicts as a next step.

Let me know how it goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Heinz,

Thanks so much for reaching out again!  I’m sorry to hear that you’re having an issue with storing RSVP tickets.

Thank you for doing some troubleshooting ahead of time!  We are currently working on adding more WPML compatibility, although I cannot provide an ETA at this time.  You can read more about WPML compatibility here: https://theeventscalendar.com/knowledgebase/wpml-support/

You are welcome to vote on or add an idea related to WPML in our feature requests here: https://tribe.uservoice.com/forums/195723-feature-ideas?query=wpml

Please let me know if you have any other questions on this issue!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Charlotte,

Thanks for reaching out again!  I’m sorry to hear that the mini calendar widget is no longer working for you.

One suggestion that I have is to try a third-party plugin that adds shortcodes.  We are not affiliated with The Events Calendar Shortcode, but a lot of our users have had success with it.

Let me know how it goes!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Joanna,

Thanks so much for reaching out again!

I am not able to reproduce this issue on my test site.  Would you mind sharing a link to an event where you see this occurring?  If that’s not possible, a screenshot would be helpful as well.

If you want to remove the venue name from the front end on all events, you could <span style=”font-size: 0.875rem;”>follow our </span>Themer’s Guide<span style=”font-size: 0.875rem;”> and copy the views > modules > meta > venue.php file into your theme and delete the venue name from displaying there.  </span>However, if you have some events with venue names, this will not be the best approach.

An alternative would be to hide the venue on a per-event basis, depending on how many events you have.  You can do this using CSS, and I’d be happy to point you in the right direction should you need assistance with this approach.

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Daniel,

Yes, it is in your theme folder.  The path is wp-content/themes/your-theme/functions.php.  Let me know if you need any further clarification and let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Great, let me know how it goes!

 

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