[Jaime Marchwinski]

Hi Samuel,

Thanks for providing me with that information.

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

If this process does not shed light on the issue, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see while adding community events with images.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Beth,

For your reference, this is the error that I am seeing when I visit that page: https://www.evernote.com/l/Atz4nLzX2O9ERJ3opR6lU095ZHVJx1nJ8bEB/image.png

I have tested this in my environment without any issues, including using the image that you were trying to add.  I would love to get some more information from you in order to replicate as closely as possible.  Are you importing the events from Eventbrite, or are you creating them in WordPress itself?  Is there anything else I should know about how these events are created?

I appreciate your patience through this process.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tammy,

I’m sorry to hear that you are still having this issue, since updating Events Calendar PRO.

Here is the error, so that you can take a better look:

https://www.evernote.com/l/Aty3uftv7-hHO5lcWqghu5YQXEXB-QkrGaY

Can you confirm that CSS is not loading anywhere?  In other words, are you able to update any styles on your site, besides the sidebar where the mini calendar is?

Please let me know!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Samuel,

Thanks for reaching out again!  I’m sorry to hear that you are seeing this error when you try to submit an event.

Does the event submission still go through when you see this error?  It looks like it may have something to do with the images that are submitted.  The source of the error is coming from /wp-admin/includes/media.php:357.  You may want to investigate that code and see if you have made any changes there.  Have you added any images recently or other media?

Let me know what you find and if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Joseph,

Thanks so much for reaching out again!

You can add the following snippet to your theme’s functions.php file in order to make the Organizer field required.  This snippet makes the Organizer name, email, and phone number required, so you can alter it to suit your needs.

https://gist.github.com/nefeline/78246d43adcd1b90a31eafb5a5e17cbe

I hope this helps, let me know how it goes!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Daniel,

Thanks so much for reaching out!

Although I can’t make any guarantees, you may want to try a plugin called Search Everything, which can return searches with pages, posts, and custom post types.

I hope this helps, let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad you were able to figure it out, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Alyson,

I just tested this on my site, and it shows 8am-10pm.  Add this snippet to your functions.php file.
// Limit the Calendar hours to 8am - 10pm, instead of 0 - 23
function limit_calendar_hours($hours) {
foreach ($hours as $hour => $formatted) {
if (7 < $hour and $hour < 23) {
$limited_hours[$hour]=$formatted;
}
}
return $limited_hours;
}
add_filter('tribe_events_week_get_hours', 'limit_calendar_hours');

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Daniel,

You have the option to either alter the CSS mobile styles yourself, or you can remove responsive styles altogether by adding the following into your theme’s functions.php file:
add_filter( 'tribe_events_kill_responsive', '__return_true');

To alter the CSS stylesheets, you can follow the guide here: https://theeventscalendar.com/knowledgebase/themers-guide/#responsive

I hope this helps to provide some clarity for you.  Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Adam,

Thank you for your patience and understanding throughout this process.  I can’t provide a whole lot of clarity on exactly what a fix would look like without some further investigation, and how it would affect the events on your site.

We appreciate your cooperation in manually fixing the events yourself and will continue to work on improving our products.

Please let me know if you need anything else in the meantime.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Beth,

Thanks for your response.  Unfortunately, without proper conflict testing and debugging, it can be difficult to get to the bottom of this.  A few things to consider:

• The latest version of WordPress runs best with PHP version 7 or greater, so you may want to talk to your host about that: https://wordpress.org/about/requirements/
• I am getting a 404 error related to Eventbrite when I visit your site.  Please verify that your settings are configured properly and everything is connected.  Here is our New User Primer for your reference: https://theeventscalendar.com/knowledgebase/new-user-primer-eventbrite-tickets/
• Here are some steps to take to fix 404 errors that may lead you in the right direction: https://theeventscalendar.com/knowledgebase/fixing-http-404-errors/

Let me know how all of this goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tammy,

After some further investigation, it looks like your CSS stylesheets may not be loading.  This may be why you saw a change in the way that things were displaying.  This is often caused by a conflict with a plugin or theme.  I see these errors on your site:

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

And one more thing to try: it is possible that your CSS isn’t loading because the widgets expect to be in a place such as a sidebar, without a panel builder.  I see you are using Visual Composer, which may be the conflict.  Would you also mind trying to create the same type of widget setup, but without placing it within their panel builder?  Let me know if you need any further clarification on this.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad everything is working, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Scot,

Thanks so much for reaching out!

Please check out this forum post on the same subject, it may help you get started on how to have the event title in the email subject: https://theeventscalendar.com/support/forums/topic/change-email-subject-with-event-title/

I hope this helps, let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Adam,

Thanks so much for sending all of that information over here!  After doing some additional research, I would like to readdress the issue you brought up initially about recurring rules for existing events becoming corrupted, and I think you were right on the mark.  We’ve changed how we store recurrence data a few times and we’ve had to make a few backwards compatibility improvements for this area of the plugin, so it is possible that we’ve missed some things along the way.

With that being said, the quickest path to fixing this issue on your site may be for you to manually edit the recurring events that are having issues.  Were many events affected by this issue?  Please let me know what you think about taking this approach.

Let me know if you have any other questions along the way!

 

Thanks,

Jaime

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