[Jaime Marchwinski]

Hi Stephan,

Thanks so much for reaching out!

Although I’m not sure of the exact situation you are referring to, perhaps you could set the $timezone parameter to suit your needs.  Here is more information on tribe_get_start_date: https://theeventscalendar.com/function/tribe_get_start_date/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Rose,

Thanks so much for reaching out!  I’m sorry to hear that you are having issues with the way recurring events are displaying on your site.

I viewed the link where you mentioned venue and other information is missing.  Here is what it looks like to me:

https://cloudup.com/chDmQ0fIuZW

I see venue information and it looks the same as the other page you linked to.  Are you still experiencing the issue?  Please let me know if I’m missing something and I’d love to help you!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Summer,

Thanks so much for reaching out!  I’m sorry to hear that your site is running slowly with use of our plugins.

As a first step, please have a look at our Performance Considerations and see if there is anything you can adjust in order to help your site run better:

https://theeventscalendar.com/knowledgebase/performance-considerations/

After that, you may be interested in caching, so take a look at this article: https://theeventscalendar.com/knowledgebase/caching-basics/

Let me know how it goes and if you need any further assistance on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ramon,

Welcome and thanks for reaching out!

I took a look at your site and I see two ticket options showing up here:

Are you still experiencing the issue?  If so, please let me know which tickets you have deleted that are still showing up.

Please let me know if you have any other questions on this issue!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Beth,

Thanks for that information.  I’m wondering, does this occurring for one event, or for multiple events?  Can you try to create a new event and see if this still occurs?

Could you please enable WP_DEBUG and WP_DEBUG_LOG ? This will create a debug.log file inside the /wp-content directory.  This way we can see if any errors come up.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tammy,

Thanks for providing me with that information.  You can make the font size slightly smaller to compensate for that change, so that everything stays on one line.  You can try something like this:
div.tribe-events-duration {
font-size: 12px;
}

I hope this helps!  Let me know how it goes and if you need any further assistance on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alyson,

Thanks for letting me know.  Another option is to add something like this to your functions.php file.  You will have to modify it to suit the hours you are looking to change:
// Limit the Calendar hours to 5 - 20, instead of 0 - 23
function limit_calendar_hours($hours) {
foreach ($hours as $hour => $formatted) {
if (4 < $hour and $hour < 21) {
$limited_hours[$hour]=$formatted;
}
}
return $limited_hours;
}
add_filter('tribe_events_week_get_hours', 'limit_calendar_hours');
Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Christiane,

Glad we could help, you are welcome back in our support forums any time!

Feel free to add this idea to our feature requests: https://tribe.uservoice.com/forums/195723-feature-ideas

For now, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi,

Thank you for your interest!  This is something that we are working on, although I cannot give you an exact ETA at this time.

Please let me know if you need anything else!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Rene,

Thanks so much for providing me with all of that information!

It looks like you have Event Aggregator disabled, which is why you are only able to see CSV import options.  If you go to Event Settings<Imports, and scroll to the bottom, you can uncheck this option and Save Changes.  Here is what it looks like:

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Beth,

Thanks so much for reaching out again!  I’m sorry that you’re not able to change the featured image since you updated your plugins.

Would you mind sharing a link to the events that you are referring to?

Is this occurring for one event, or for multiple events?

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tammy,

Thanks so much for reaching out!

I see what you mean about the date going onto a second line.  You are welcome to use some CSS in order to make the font smaller so that it all fits on one line again.  You can add custom styles via the WordPress Customizer and use Google Chrome Developer Tools to target the headings you are looking to change.

If none of what I’m saying makes sense, feel free to include a link to that page in your next reply, and I’d be happy to point you in the right direction in order to fix this.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ivan,

Thanks so much for reaching out!

You can most likely achieve those results by adding a little bit of CSS.  The snippet in this forum post is a good place to start: https://theeventscalendar.com/support/forums/topic/display-only-first-day-or-show-end-date/

You can change the post ID to the ID of your event.  If you have any issues, please provide me with a link to the page with the events you want hidden.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Christiane,

Thanks so much for reaching out!

In order to display past events, you can use the [tribe_events] shortcode.  It accepts a date attribute, which allows you to force it to display events in the past.

Another option you may be interested in is The Events Calendar Shortcode plugin.  We are not affiliated with it in any way, but some customers have had success using it to display past events.

Please let me know how it goes and if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Great, let me know how it goes!

 

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