Previous and Next month links not working

[Gerardo Desarden]

Here is my site:
http://www.stleonardschool.org (I have a link to the calendar called “School Calendar” to the right of the slider)

Here is the calendar page:
http://www.stleonardschool.org/?post_type=tribe_events

Issue:
The calendar (grid view) populates the current month’s events. However, if you click October or August, these months don’t open. The page only reloads.

WordPress version:
4.6

The Events Calendar version:
4.6

The Events Calednar Pro version:
4.4.17

Please help. My client is getting phone calls regarding the calendar which is not working properly. Let me know if you need anything.

[Gerardo Desarden]

Still need assistance. Appreciate a response here.

[Jaime Marchwinski]

Hi Gerardo,

Thanks so much for reaching out, and we appreciate your patience!

As a first step, would you mind trying to flush your permalinks?  You can do this by going to Settings>Permalinks and clicking Save Changes.

If that doesn’t help, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ ) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

 

Thanks,

Jaime

[Gerardo Desarden]

Thanks for your reply.

Regarding your first request to flush the permalinks, is there anything you want me to change on that “Permalinks Settings” page, or should I just click the “Save Changes” button once there?

Currently, the “Common Settings” is set to “Plain” and there are no values in either field under “Optional.”

Gerardo

[Jaime Marchwinski]

Hi Gerardo,

Nope, you don’t have to change anything.  Just clicking “Save Changes” will flush the permalinks. We do have an article on Permalinks best practices, in case you are interested in changing the permalinks and/or getting a little more information: https://theeventscalendar.com/knowledgebase/permalinks-best-practices/

Let me know how it goes!

 

Thanks,

Jaime

[Gerardo Desarden]

Jaime,

Ok, I tried that and nothing changed. So, I will continue on with your other suggestions.

Gerardo

[Jaime Marchwinski]

Great, let me know how it goes!

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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