Product Key Issues

[Rene Leaver]

After I applied the license key for the pro Event Aggregator in the back office of the site. It is still not showing the Google Calendar option. After reading a lot of your troubleshoot forums, it looks like this is a “known issue”. Could I get a new key perchance?

[Jaime Marchwinski]

Hi Rene,

Thanks so much for reaching out!

We are having some issues related to Google Calendar, but I just want to be sure that what you are experiencing is related to that issue.  Just to clarify, are you able to see the Google Calendar option under Import Origin?

Also as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

One more thing to try is removing the license key and re-entering it and saving.  Sometimes that can help, although I can’t make any promises.

Let me know how it goes!

 

Thanks,

Jaime

[Rene Leaver]

Hello Jamie,

We are not able to see the Google Calendar option under Import Origin.

I selected the automatic option for sharing system information.

We have already tried to delete the key and re-enter it. It did not solve the issue.

Please let me know the next step!

Thank you!

[Jaime Marchwinski]

Hi Rene,

I’m sorry that you are still experiencing the issue.  Are you able to see other options under Import Origin?  Would you mind providing a screenshot of what you can see?

When you go to Event Settings>Licenses, does your license key say “Valid Key!”?

Also, I am still not able to see your system information.  Can you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Once I have more information from you, I can help you get to the bottom of this, please let me know if any other questions come up along the way!

 

Thanks,

Jaime

 

 

[Rene Leaver]

This reply is private.

[Rene Leaver]

This reply is private.

[Jaime Marchwinski]

Hi Rene,

Thanks so much for providing me with all of that information!

It looks like you have Event Aggregator disabled, which is why you are only able to see CSV import options.  If you go to Event Settings<Imports, and scroll to the bottom, you can uncheck this option and Save Changes.  Here is what it looks like:

Let me know if that helps!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts