[Jaime Marchwinski]

Hi Titus,

Sorry about that, I think I misunderstood your question!  I hope the following can provide some further clarity for you.

There are two ways that you can collect payments and distribute them to event creators.  The first way is to collect all payment as the site owner and distribute to event creators individually.  The second way is to split payments, although this option does involve having a PayPal account, which it seems like you may not be interested in.  You can read about this in more detail here: https://theeventscalendar.com/knowledgebase/tracking-sales-getting-paid/

As for your question on changing the currency, this is not a functionality that we currently have, and the plugin I suggested in my previous response may be your best option to achieve that functionality.  Here is another forum thread where a similar question was asked: https://theeventscalendar.com/support/forums/topic/community-tickets-multicurrency/

I hope this helps to answer your questions.  Please let me know if anything else comes up on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ihtezaz,

It seems like there may be a few different issues happening here at once, so let’s try to work on the recurring events issue now.  First, please make sure that all of your plugins are up to date.  We recently released new versions of some of our plugins, so please make sure that you have those versions.

As a next step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

If you are unable to pinpoint the issue at this point, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see when creating a recurring event, with the scenario that caused your issues to occur.

Let me know how that goes, and if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Dennis,

I apologize for the confusion.  I do not see a CSV attached, however I will try to explain the rationale the best that I can.

So the total number of sales was 354.  This is the total number of tickets that were originally purchased for the event, before anything else was changed or modified.  This number was recorded on the WooCommerce Orders page, with all of these sales marked as completed.

Then 11 tickets were cancelled, though these are not deducted from the total sales number (354). You have the option to manually edit the total_sales custom field value on the WooCommerce Product Page for that ticket.  You can enable custom fields on that page by clicking the Screen Options at the top and checking custom fields.  Once enabled, you should see total_sales and can edit it to match the correct amount of attendees (343).

Perhaps the current wording is not the best choice and may be confusing, so please let me know if you need any further clarification!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Beth,

Here is a full-screen screenshot of where the option is located: https://cloudup.com/caSdFg3VwyV.  It is in the WordPress Admin area, under Edit Event.  You will want to select “Try to update eventbrite.com so it shares the same image as used locally.”

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thank you for your understanding, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great weekend!

[Jaime Marchwinski]

Hi Eric,

Thanks so much for reaching out and for your interest in our products!

With Event Aggregator, you have the ability to select which calendar you import from.  To give you a better idea, here is a screenshot of the options you will see with Google Calendar:

As you can see, you have the ability to schedule imports, and have the data fetched On Demand, as well as on a schedule.

I hope this helps to answer your questions!  Please let me know if anything else comes up!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Titus,

Thanks so much for reaching out!

You can enable additional payment options, so that your users can select from a variety of options.  Unfortunately, you cannot customize options for each user, but you can add options for them to choose from.  If you are looking for more information on the Bank Transfer option, you can read about it here: https://docs.woocommerce.com/document/bacs/.  You can add additional payment options in WooCommerce Settings>Checkout.

It is also not possible to change the currency on a per user basis, as WooCommerce only supports one currency per store.  You are welcome to try a third-party plugin, like Currency Switcher, that may get you closer to what you are trying to achieve, though I have no personal experience with this and cannot provide any additional information on it.

Please let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Moritz,

Thanks so much for reaching out!

We are actively working on this extension at this time, although I cannot provide you with an exact ETA.

I will mark this thread as Pending Fix, so that you will be updated as soon as it is released to the public.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi,

Thanks so much for reaching out and for your interest in our products!

In order to import Facebook Events, you can use our Event Aggregator plugin.  Once configured, you will see more options appear in your Import Settings, where you will be able to connect Facebook to Event Aggregator.  You can choose a one-time import, or automatic scheduled imports.  You can also enter the URL of your events page as well.

Here is what it looks like:

I hope this helps to answer your questions, please let me know if anything else comes up!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Thomas,

Thanks so much for reaching out and for your interest in our products!

So long as Outlook is providing a feed in a format understood by Event Aggregator (iCal, for example) and assuming the feed is ‘visible’ to users or agents other than users who are logged in to Outlook, then yes this should work.

I hope this helps to answer your question, please let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Dennis,

Thanks so much for reaching out!

You have sold 354 tickets, although 11 of them have been cancelled, which means that there are currently 343 attendees.

I hope this helps to clarify things for you.  If you have any other questions related to this topic, please let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alyson,

Unfortunately I cannot see the site, as it looks like a maintenance page is up.  Also, which code are you referring to in order to display the whole time zone?  If you cannot provide a link to the site, a screenshot would be fine, as well as the code that you are referring to.

It is also worth noting our Support Policy here, as we are limited with the way we can assist with customizations.  I’d love to help to lead you in the right direction to achieve the results you are looking for, but I am unable to completely customize the views on your site.

With that being said, I’d love to help you as much as I can!  So once you provide some more information, I’ll see what I can do!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Nathan,

Thank you for testing that.  As you may have gathered from reading some of the previous threads, we do not have an immediate fix for this issue.

We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.

Alas, I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.
They need to assign it, code it, test it, and schedule it for release.

The good news is that you will be contacted as soon as a fix is available.
Thank you for your patience as we see this through.

In the meantime, you might want to reach out to the plugin’s author in case they see something obvious we might have missed at first glance.

Please let me know if there’s anything else we can do to assist you in the meantime!

 

Thanks,

Jaime

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