[Jaime Marchwinski]

Hi Alan,

Thanks so much for reaching out again!

To get you started, you can try altering the code in this Knowledgebase article, which sets required fields for submissions:

https://theeventscalendar.com/knowledgebase/required-fields-for-events-submission-form/

Also, here is our Themer’s Guide.  You can try to copy and edit the template files related to the Community Events form, like community/modules/datepickers.php :

https://theeventscalendar.com/knowledgebase/themers-guide/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad you found your answer, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great weekend!

[Jaime Marchwinski]

Hi Jorma,

Yes, the “where” field is where the venue data is pulled from in Google Calendar.

I see that you marked this thread as resolved.  Did you need any other clarification on this topic before I close out the thread?

 

Thanks,

Jaime

[Jaime Marchwinski]

This reply is private.

[Jaime Marchwinski]

Hi Matt,

Thank you for providing me with that information.  Although it sounds like you have already started doing this, a good idea is to start with our testing for conflicts procedure.  This way you can narrow down if there is anything else at play.

After that, you can have a look at our Performance Considerations and see if there is anything you can adjust in order to help your site run better:

https://theeventscalendar.com/knowledgebase/performance-considerations/

After that, you may be interested in caching, so take a look at this article:  https://theeventscalendar.com/knowledgebase/caching-basics/

We have updated The Events Calendar, so feel free to update the plugin as well, so that it can run optimally.

And finally, if you are still having issues, you may want to consider updating your PHP version and potentially increasing your memory limit.  Let me know if you need more information if/when you get to this step.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Sophie,

Here are the features that we have available in our Location Search:

https://theeventscalendar.com/knowledgebase/events-calendar-pro-location-search/

You can also add a Distance filter, using Filter Bar, which I see you already have.

I hope this helps to get you closer to what you are trying to achieve.  Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Gloria,

Thanks for reaching out again!

As a first step, would you mind updating your Events Calendar plugin to the most recent version (v4.6.2) and seeing if that fixes the issues?

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Greig,

Thanks for reaching out and for your interest in our products!

1.  If your e-commerce solution of choice is WooCommerce, then you can add other merchandise to the same cart as your tickets: <span style=”font-size: 0.875rem;”></span>https://theeventscalendar.com/knowledgebase/choosing-ecommerce/
2. With Event Tickets Plus, you can either scan ticket emails electronically via a QR code or scan upon arrival with printed emails.

I hope this helps, please let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi James,

Unfortunately, as per our Support Policy, we cannot log in to your site.  However, as a first step, I would recommend that you create a backup of your site, and then update your plugins to their most recent versions.  Plugin updates contain bug fixes and can resolve issues themselves.  Once you have updated, if you are still seeing the error, you should be able to provide us with your system information at that point.

Let me know how it goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Gloria,

Thanks so much for reaching out again!

Here is our Themer’s Guide to get you started.  You will want to make a copy of and edit the single-event.php file:

https://theeventscalendar.com/knowledgebase/themers-guide/

Here is a forum post where a user posed a similar question, so this may help get you started:

https://theeventscalendar.com/support/forums/topic/show-venue-and-city-on-single-event/

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Sophie,

Thanks for reaching out again!

With Events Calendar PRO, you can search by location using the Tribe Events Bar, which is by default at the top of all event views.  It looks like this:

You can enter a zip code into the Near box, where it says Location.

Here is more information on the Tribe Events Bar:

https://theeventscalendar.com/knowledgebase/understanding-the-tribe-events-bar/

Please let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi James,

Thanks so much for reaching out again!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Patrick,

Welcome and thanks for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jorma,

Thanks so much for reaching out!

The forum post that you linked to reported an issue with the way that certain events are imported and the way that the venue data appears.  We are currently working on a fix for this issue.  If you believe that you are experiencing an issue with the way that events are imported, would you mind elaborating on that and sending me a URL of the events that you are importing with issues?

If you would like to add a feature request, you can do so here: https://tribe.uservoice.com/forums/195723-feature-ideas

Please let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Matt,

Thanks for reaching out again!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In the meantime, have a look at our Performance Considerations and see if there is anything you can adjust in order to help your site run better:

https://theeventscalendar.com/knowledgebase/performance-considerations/

After that, you may be interested in caching, so take a look at this article:  https://theeventscalendar.com/knowledgebase/caching-basics/

Let me know how it goes and if you have any other questions along the way!

 

Thanks,

Jaime

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