[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Jackson,

Thanks so much for reaching out!

The simplest solution is to adapt and use the snippet found at the bottom of this page: https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

More specifically, the original string should be “No results were found for %1$s in or near %2$s.”

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Rhaya,

Thanks so much for following up!  I’m glad that you were able to resolve your issue and thanks for sharing with us!

Here is a link to the other thread for reference: https://theeventscalendar.com/support/forums/topic/calendar-grid-view-alignment-one-pixel-off/

Since your issue has been resolved, I’m going to go ahead and close this thread.

Have a great week!

[Jaime Marchwinski]

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Danuva,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Simon,

Thanks so much for reaching out again!

I’m sorry to hear that you are still experiencing issues with Event Aggregator on your site!

Can you provide me with the URL that you are trying to import, so that I can do some testing on my end?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual? Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Stephen,

I just responded to your other thread, so I’m going to close this one for now.

See you over there!

[Jaime Marchwinski]

Hi Stephen,

Thanks so much for reaching out!

Unfortunately, this is not something that is currently built in to our products.  It seems that you have used some customizations to add these links in, which is great!  However it’s not something that we can assist with, as per our Support Policy.

If you believe that an expected behavior isn’t working properly on your site, I’d be happy to take a look.  As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Vanessa,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Shane,

Thanks so much for reaching out!

It looks like we have a bug logged for this issue.  I’ll add this thread to the report so that you will be notified when a fix becomes available.

Thanks so much for your patience in this issue and please let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Dawn,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Sarah,

Thanks so much for reaching out!

I’m sorry to hear that the tickets were sent to the wrong email address.  Unfortunately, this is the way that things are set up by default through WooCommerce.

If you head to WooCommerce < Orders and click on the order number, you can change the email address for an order.  After doing that, you can choose an Order Action on the right-hand sidebar on that page and resend tickets email, which should send an email confirmation to the correct customer.

To change the customer name on a ticket, you can add an additional field to the ticket where customers can enter their name, as opposed to the name on the order.  You can also try adding the following snippet to your theme’s functions.php file in order to edit attendee information:

https://gist.github.com/andrasguseo/ec8bb9457e6b559894d5ab3c4a4c1e73

Let me know how all of this goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Annemarie,

Thanks so much for reaching out!

Do you have your Meetup API Key set up?  You can check this by going to Events Settings < APIs. Once that is set up, let me know if things are working as expected!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tjerk,

Thanks so much for reaching out!

I’m sorry to hear that you are getting a 404 error with your recurring events.

As a first step, can you try flushing your permalinks by going to Settings < Permalinks and Save Changes?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Wayne,

Thanks so much for reaching out!

I’m sorry to hear that you are having issues with your scheduled imports.  Would you mind elaborating on what the issue is with your scheduled imports?

In addition, can you provide me with the URL that you are trying to import, so that I can do some testing on my end?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual?  Right under that is your Event Aggregator Status.  Can you take a screenshot of what you see there?

 

Thanks,

Jaime

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