[Jaime Marchwinski]

Hi Nigel,

Thanks so much for reaching out!

You can send an email to [email protected] and they can get this sorted out for you.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Okay, thanks for the update.  Let me know how that goes!

[Jaime Marchwinski]

Hi Kim,

Thanks so much for reaching out!

As a first troubleshooting step, can you try flushing your permalinks by going to Settings < Permalinks and Save Changes.  You will want to clear your browser and site cache as well after doing this.

If that doesn’t resolve the issue, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Chris,

Thanks so much for reaching out!

As a first step, it looks like you do not have a WP GMT Offset set up, can you try setting one up in Settings < General and see if the issue still occurs?

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Richard,

Thanks for reaching out again here!

I’m not quite sure what you’re describing, however that would require extensive customization if using our plugin alone.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Richard,

Thanks so much for reaching out!

Although this functionality is not available with the use of our plugin alone, you could try to integrate a third-party plugin that achieves that functionality.

I don’t have one that I particularly recommend, but take a look at what’s out there and see if there is one that stands out to you.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Colin,

Thanks so much for reaching out!

Can you provide me with the URL that you are trying to import, so that I can do some testing on my end?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual? Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Marianne,

You can sort your events by date in the backend by going to your Events tab and click on Start Date, which will sort events in chronological order by Start Date.

Let me know if this helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out and for your interest in our products!

We do have a Nonprofit Partnership Program available, which allows all accept applicants one free unsupported license to either Events Calendar PRO or Event Tickets Plus.

After a license has expired, the plugin will stay active on your site, but without support or access to updates, which include new features and bug fixes.

Let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Saulius,

Thanks so much for reaching out!

Do you see this same issue if you switch to a default WordPress theme, like ‘Twentyseventeen’?

Also, I’d recommend starting off by playing around with the stylesheets and page templates that you have set up under Events Settings < Display:

https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad you were able to figure things out, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Great, let me know how it goes!

[Jaime Marchwinski]

Hi Mike,

Thanks for providing me with that information.

There isn’t a paginator for orders that I am aware of.  As a next step, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see.

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Dallas,

This fix just addresses the issue with the attendees CSV export.  If you have a separate issue, please open up a new thread so that we can address it there.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since this thread has been resolved, I am going to close this thread.

Have a great week!

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