[Hunter]

Hi and welcome back!

Have you reviewed our Testing for conflicts to ensure you’re not working with a potential theme/plugin conflict? Let me know if the issue still occurs with the default WP theme and only our plugins activated and we’ll go from there.

Enjoy your day 🙂

[Hunter]

Hey Sean,

Welcome to the forums and thanks for reaching out!

To alter/edit templates, refer to our Themer’s Guide. We provide examples on how to do similar customizations. Let me know if you need further assistance and I’d be glad to help!

Thanks again and enjoy your day 🙂

[Hunter]

Hello,

Unless you did a backup prior to updating the Avada theme, unfortunately the customizations may have been lost :-/

You might want to try contacting your hosting company to see if they have a backup as most hosting companies do. I wish I was able to provide a more positive answer. I hope it helps and good luck recovering the lost data!

[Hunter]

Hey Rich,

Thanks for the informative post and I’m sorry to hear about the issue. We are aware of the problem and I’ll add this thread to the ticketed bug for the developers to reference. In the mean time, can you confirm you’ve followed our Testing for conflicts guide? Additionally, can you send over your System Information as a private reply?

Thanks again and I look forward to hearing back from you 🙂

[Hunter]

Hello Clint,

Welcome to the forums 🙂

Sorry to hear about the troubles. A helpful plugin in ensuring emails make it to their destination is Easy WP SMTP. In regards to the “unable to handle the request.” issue – does it still happen after reviewing our Testing for conflicts guide?

Let me know if this helps. Have a good one!

[Hunter]

Hello,

Mind linking me to the thread you mentioned with Mr. Graham? Also, please refer to this KB article to get started on hiding/removing the mentioned search bar on category pages. Best of luck!

[Hunter]

Hey Kevin,

What do you have for Google Maps default zoom level option found under Events > Settings > General? (see screenshot below)

Also, does the issue still occur when following our Testing for conflicts guide?

Let me know if this helps and we’ll take things from there. Thanks for choosing PRO and enjoy your day 🙂

[Hunter]

Welcome back,

Take a look at our PRO widget shortcodes KB article and see if it helps accomplish what you’re looking to do.

In regards to the widget issue not populating, does it still occur when Testing for conflicts guide? Let me know and we’ll go from there.

Take care 🙂

[Hunter]

You all are awesome – this will most certainly be helpful when working the API fix in an upcoming release 🙂

[Hunter]

Hi Rich,

Would you mind opening a separate topic in regards to your issue as it helps expedite the process? Thanks for understanding and have a good rest of your week 🙂

[Hunter]

Hey Stefan,

While we don’t personally take on these types of customizations, we do have a list of recommended developers that may be able to assist with the style requests.

I hope this helps and let me know if you have any further questions!

[Hunter]

Hello and thanks for the information,

My apologies for not asking the first time around, but can you please confirm you’ve reviewed our Testing for conflicts guide to ensure you’re not experiencing a theme/plugin conflict?

Thanks and take care!

[Hunter]

Charles,

Thanks for the update and I’m glad to hear it’s been solved! I’ll close this thread out – feel free to open a new one if you need 🙂

Take care!

[Hunter]

Hey Susan,

I wish I had a more positive answer but at this time, I don’t have a solution/snippet that would remedy the situation until we have a permanent fix. With that said, so long as the Filter Bar purchase was within ~30 days, we’ll gladly refund the full amount. To request a refund, please visit our Contact page and we’ll get it going for you.

Again, my sincerest apologies I can’t be of more assistance and thanks for the patience and understanding. Have a good one 🙂

[Hunter]

Hey Keith,

Thanks for reaching out. At this time, there is no way to import the feed of events from a Facebook group’s list of events. You can however import events from a Facebook group’s list of events manually by visiting each individual event, grabbing the event ID, and importing it via the Events > Imports > Facebook import tab.

Let me know if this answers your question and enjoy the rest of your weekend 🙂

[Author]

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