[Hunter]

Hey Margie,

If you haven’t already, can you set ‘WP_DEBUG’ to ‘true’ on your wp-config.php file and let me know if you see any errors at the top of your page? If you take a look at our demo site, you’ll see July 16th has 3 events similar to July 23rd on your calendar. The hover tooltips are working correctly. Additionally, I’m unable to reproduce the error on my test environment and I’m not seeing anything in the logged bug reports.

Let me know your findings and have a good rest of your day.
Cheers!

[Hunter]

Hello 🙂

Thank you for opening a new thread! Can you please send over a screenshot of the recurrence rules for the event running amok? Send over your System Information as a private reply too.

Thanks again and I look forward to getting this issue resolved.
Cheers!

[Hunter]

Hello,

We are unfortunately unable to provide support through our Pre-Sales forum channel, but you can head over to The Events Calendar WordPress.org support forums for assistance and answers.

If you have a PRO license, you can log into your account and get assistance through the PRO forums.

Thanks for understanding and good luck resolving your issue. Have a good day!

[Hunter]

Hello and welcome to our Pre-Sales Channel!

The Avada theme doesn’t actually include an installation of our plugin. It does however include custom templates/styles added into the theme. The authors of the theme wrote an article titled ‘How To Use The Events Calendar With Avada‘ that might give more insight on this.

With that said, there’s unfortunately not much I can do in regards to support seeing you’re not actually using our plugin. Additionally, we try and keep our Pre-Sales Channel limited to questions for those looking for specific information about our plugins/services. You may want to contact either Sprout Invoices or the Avada theme authors for more information on how to go about solving the problem.

Best of luck and thank you for reaching out. Have a great upcoming weekend and should you ever need calendar functionality for your website, I invite you to check out what we’ve got to offer!

Cheers 🙂

[Hunter]

Hello to the both of you 🙂

@designworksgarage, would you mind creating a separate thread? The issues may be the same, but dividing the information appropriately helps our developers come to a resolution much quicker.

@Marlies, can you send over your System Information as a private reply in addition to a screenshot of the recurrence rules of the event that has gone haywire?

Thanks again to the both of you and have a wonderful rest of your day.
Cheers!

[Hunter]

Hey Ryan,

Thank you for the in-depth response and taking the time to test so thoroughly. Does the issue occur when WPML is deactivated? Additionally, are you running WPML on the test site you’ve created? There could be a potential issue in play with the Eventbrite plugin and WPML, so let’s see if we can narrow down the source even further.

Thanks again for keeping me updated and working with me on the issue. Take care and enjoy your Thursday.

[Hunter]

Hi Elaine!

Thank you for running through the Testing for conflicts guide right off the bat! Does the issue occur when adding an event, editing an event, or both? And to clarify, you’re referring to the ‘Show Google Maps’ in the back end of an event, correct? (see screenshot below)

Thanks again and have a good Thursday.
Cheers!

[Hunter]

Hi, Joris 🙂

Welcome to the support forums! Sorry to hear you’ve run into some troubles. I’ll be happy to help figure this out. The first step here is to review our Testing for conflicts guide and see if you can narrow down the source. Let me know what you find out and we’ll move onto step two.

Thanks for choosing PRO and have a great Thursday.
Cheers!

[Hunter]

Robyn,

We actually just released maintenance release which had a remedy for this issue, so before downgrading, try replicating the issue on the latest versions and let me know how it goes. If it doesn’t work, try adding the following snippet to your theme’s functions.php file and see if it works:

/**
* Avoid a problem with Events Calendar PRO 4.2 which can inadvertently
* break oembeds.
*/
function undo_recurrence_oembed_logic() {
if ( ! class_exists( 'Tribe__Events__Pro__Main' ) ) return;

$pro_object = Tribe__Events__Pro__Main::instance();
$pro_callback = array( $pro_object, 'oembed_request_post_id_for_recurring_events' );

remove_filter( 'oembed_request_post_id', $pro_callback );
}

add_action( 'init', 'undo_recurrence_oembed_logic' );

[Hunter]

Howdy, Fred 🙂

You could achieve sizing down those images a few different ways. The first would be via CSS. Add the following snippet to your style.css file and adjust width/height accordingly:

#tribe-events-content.tribe-events-list .type-tribe_events .tribe-events-event-image img {
width: 100%;
max-width: 100%;
height: auto;
}

The other route would be a template override. Our Themer’s Guide does a great job of explaining the process of creating custom templates.

The file you’ll need to overwrite is /the-events-calendar/src/views/list/single-event.php and you’ll need to save it with this structure: [your-theme]/tribe-events/list/single-event.php.

Let me know how it goes for you and have a great Thursday.
Cheers!

[Hunter]

Hey Carlas!

I’d be happy to help you out 🙂

Can you send over a screenshot of the label you’re referring to just so I make sure I give you the correct answer the first time around?

In the mean time, you’ll need to familiarize yourself with the process of creating and saving custom templates. Our Themer’s Guide does a great job of this.

Reply back and I’ll give you the exact file and line you’ll need to change. Thanks for choosing us for your event & ticketing needs and have a great rest of your day.

Cheers!

[Hunter]

Hi and welcome back 🙂

I’m sorry to hear about the conflict! I did a quick bit of investigating and am not seeing any similar issues between ‘The Grid’ and our plugins. As much as we’d love to help out here, we’re a bit limited on supporting conflicts between other plugins. If you’d like, send over your System Information as a private reply and I’ll be happy to take a look and see if anything stands out.

Thank you for understanding our position on the matter and best of luck finding an alternative solution. Have a great upcoming weekend!

[Hunter]

Hey Robyn,

Downgrading both versions should do the trick. It shouldn’t have to do with any data in your database, so try reverting both TEC and PRO back and let me know if the embed works properly.

Lastly, make sure you’re testing on the default WP theme and with only our plugins active. Thanks for keeping me updated and I look forward to resolving this with you once and for all. Take care!

[Hunter]

Hey Karen,

Thanks for providing that info. I haven’t personally run into the error you’re seeing, so the best way to see if you’re missing files would be to download the latest versions of the plugins (TEC and PRO) and compare that way.

Let me know if you’re able to track down any missing files.

[Hunter]

Ingrid,

I tried again to visit the link but it appears the redirect is still in place. Once that redirect is off, I might be able to help by providing some simple CSS. Also, here is the link of those customizers: https://theeventscalendar.com/knowledgebase/find-a-customizer/

Another idea would be to visit reddit.com/r/forhire or freelancer.com and post a request for assistance there. Again, I apologize I can’t do more and thanks for understanding 🙂

[Author]

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