[George]

Hey Brian,

We mentioned in another post of yours that that tutorial is far out-of-date, and that another tutorial probably won’t come out at least until our next major update is released to the public → https://theeventscalendar.com/support/forums/topic/agenda-view-tutorial/

So with in mind, if you used anything from that old tutorial as a reference, it’s not surprising you might run into issues here. I think that to be honest, we should basically ignore that old tutorial and address your issues here as something new and separate:

What is the exact sort of thing you’re trying to do here? What’s the view you’re trying to make?

Hopefully we can help you out a bit here and point you in the right direction. Sorry for any confusion you might have run into from that old tutorial.

Cheers,
George

[George]

Hey Sabrina,

For the first part of your question, are you trying to get the number of tickets left in stock to display on the front-end?

If so, there is an older forum issue here that may help – see Rob’s initial response to the customer in this ticket, and follow the steps he describes for adding a custom Events view that displays the number of tickets remaining in stock → https://theeventscalendar.com/support/forums/topic/where-is-the-settings-to-show-how-many-tickets-are-left/

As for the second part of your question, when you mention “the overview of the products via WooCommerce”, do you mean the “Products” page in your admin area? If so, do you mean that the stock value only shows how many tickets there are for sale, not how many tickets have been sold? And if so, is that the data you’re trying to show in addition to the data already there?

Sorry for any confusion on my part here, or if any of this seems really obvious – I just want to make sure I fully understand your issues so we can help you out as efficiently and accurately as possible! 🙂

Thanks Sabrina!

George

[George]

Hey @ohallman,

Thanks for sharing the link. There could be a PHP error causing this, as it seems the event recurrence information is being kept in the loop outside the specific event it applies to. If you can make those changes to wp-config.php, let me know, as that would be very helpful.

Some other things worth checking out, are to see if there’s a plugin conflict here messing with the loop or something. If you can, I’d recommend deactivating each plugin on your site one at a time (except for The Events Calendar and Events PRO, of course), then checking on this issue after each deactivation. See if anything improves.

If nothing changes by deactivating plugins, leave all those plugins deactivated – then, try activating a default theme like Twenty Twelve, Thirteen, or Fourteen on your site, and see if anything is different with these related events.

Let me know what you can do and what you find by doing these steps.

Thanks!
George

[George]

Hey @ohallman,

Can you share a link to where this is happening on your website?

Also, I’d recommend heading to your site’s wp-config.php file and changing this line of code:

define( ‘WP_DEBUG’, false );

to this:

define( ‘WP_DEBUG’, true );

That will display PHP errors on your site if any exist, which might help here.

Let us know what you find!

— George

[George]

Hey PJ,

This isn’t a dumb question at all!

Unfortunately, shortcodes do not come included with The Events Calendar at this time. The best solution that we most often recommend for people looking for this functionality is to use an experimental plugin called “Event Rocket”.

Check out Event Rocket here → https://wordpress.org/plugins/event-rocket/

This is a plugin made by one of our own core plugin developers, so it’s very solid and well-made. Read through the information about that plugin, and try it out – it lets you embed events with shortcodes like you mention.

Will this work well for you? Let us know if it helps!

— George

[George]

Hey Anders,

“Unofficially recommended” is the perfect way to describe this – we do not sell this plugin, for example, and it’s not an “official” product, but it’s very stable and made by one of the Core devs here. Many, many people use it and love it!

If you’re fine with that, I’ll go ahead and close up this ticket – any last questions or comments before I do so? (And you can always come back to the forums to open new tickets if you need to or want to!)

Cheers,
George

[George]

Hey Matteo,

I’m curious, would using an Event Category here be a viable option for you? That way, you could give all these events with the same name but in different venues just by querying that event category. Then from that list of events, you could do whatever you need – extract the various cities from all the different events, etc.

Would that work, or do you need a code solution here? If you do in fact need code, can you help clarify things a little bit? Your original example was hard for me to understand – sorry if it’s obvious and I’m just missing something, but as I understand it, basically, here’s the sort of thing you’re looking to do:

• There are events with the same name, in other words it’s basically the same event, but only by name – each instance of the event is not just a recurring event, but actually each one is a separate, new, one-time event and each one is happening in a different Venue.
• One thing these events have in common is their name – it’s the same title being used for all of these events, just each one is in a different venue (and presumably a different time, as well, right? Unless it’s all happening in one day or something…)
• Your goal is to get a list of post IDs for the events, and then use these IDs to find all the different Venues that the events are taking place in.
• So then finally, you use that original list of post IDs to get all the venues, and then return a list of the Venue “city names” for display somewhere

Is that a correct understanding of your goals here? If so, please let me know what you think about using an event category, I think that would simplify a lot of things if it works for you.

Cheers!
George

[George]

Hey Jakub, glad to hear it! Thanks for sharing your solution, it’s something so simple and something I’m sorry I didn’t think of recommending earlier!

Best of luck with your site,
George

[George]

Hey Yanan,

Thank for the kind words about the plugin! I’m glad you like it, and hope it’s working well other than this tooltip issue 🙂

Speaking of which, there are a few things I can think of that would be worth checking. These things will help us narrow down the issue – either by finding it directly, or by <i>ruling out</i> these things as potential sources of the problem.

First of all, I’m curious if you’re able to activate a default theme like Twenty Twelve, or Thirteen/Fourteen/etc. If so, how do things work if you activate one of these themes? I know this can be inconvenient, but it’s just a temporary thing and very important for testing the source of this issue.

If you activate a default theme and the tooltips issue still persists, I’d recommend leaving the default theme active and then deactivating all plugins other than the Events Calendar and Events PRO on your site, one at a time. Check on the tooltips after each deactivation, and see if anything is different.

Let us know how much of these steps you can do, and what you find by doing them!

Thanks Yanan

[George]

Hey Lyudmila,

I’m having a bit of trouble understanding what your exact issues are, but it seems that when a Default Theme is active, your issues with The Events Calendar are gone – is this correct?

If so, I think the best thing to do is to contact the theme developer for support and see if they can help with your issues in the Listifi theme.

[George]

Hey Mimmi,

This is an interesting question, and one that I thing you should also send to the WooCommerce support team for further assistance and clarification here. (You should share a link to this support thread with them, as well.)

As far as I know, even adding this WooCommerce add-on would not get around the fact that tickets themselves are not created in the admin from events submitted through “Community Events”. So you’d still be met with that limit, unless you did extensive code customization, which is unfortunately beyond the scope of the support forums here.

From the front-end of Community Events, in other words, users cannot create actual tickets, regardless of the eCommerce platform or add-ons you have on your site. They can submit an “Event Cost”, which an admin could then come along and use as a Ticket Price and create tickets themselves.

I hope that helps or is at least clear, let us know!

George

[George]

Hey Cliff,

Thanks for the information, that’s definitely relevant and could indeed be the source of your troubles here.

Advanced Custom Fields is an incredibly well-built, well-documented plugin, so it’s possible (and, I would wager, likely) that there’s no actual issue here – i.e., nothing actually “broken”. You may just need to ensure the correct fields are being called, and that your customized Events Calendar views call the ACF plugin fields using the ACF functions for doing so.

Keep us posted on your progress – if you figure things out, let us know! 🙂

Cheers,
George

[George]

Thanks for the update Peter! Best of luck with your site! 🙂

[George]

Hey James!

I’m actually around a bit for the week here, so if you’d like to go ahead and activate the most recent version of The Events Calendar, I’d recommend it – this should break your menu, which I understand can be inconvenient to deal with if your site is public, but it’s a vital step for us to be able to try to spot (and hopefully solve!) the issue here.

Let me know what you think. If you re-active the most recent version so that your menus are broken again, let me know as soon as possible, and I’ll work as quickly as I can to try and keep http://pcsso.studiopie.co/calendar-of-events/ out-of-commission for as short a time as possible! 🙂

Cheers,
George

[George]

Hey Amber,

Thanks for the link! Sorry you’re having some issues here, and while you’re right that if this problem is coming from your theme it’s technically out of the scope of the support we can provide here, we’re happy to help – who knows, hopefully we can at least point you in the right direction with things and help save some time.

Along these lines, I checked out your website and it indeed seems that your theme is modifying the Events layout quite extensively. A good chunk of the events markup itself is even modified here, so contacting your theme developer for some help with this is definitely a good idea.

Does the event at http://bfit.bartonhealth.org/2015/event/strength-circuit/2015-03-02/ have an “Event Description”? If not, try adding one – even if it’s just some example text for testing purposes, temporarily – and see if the layout “fills out” a bit more. It seems to me like there’s some markup on the page that’s expecting that content to be there.

Let us know what you find, and let us know if you reach out to the theme developer about this as well.

Thanks Amber!

[Author]

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