[George]

Hey @graham,

Sorry you’re having trouble here! I’m having a bit of trouble understanding exactly what you mean and what your issues are at this point, so I’m curious if you could clarify a few things:

1. What are your exact problems right now?
2. What version of The Events Calendar and Events PRO are currently active on your site?
3. Have you made any events on your site? I’m sorry you have and this is obvious, but I’m just curious, because I went to your site’s /events/ URL and the Events calendar was sort of displaying, but just issued a notice that there weren’t events found → https://cloudup.com/cBIcKWPokR6

Thanks in advance for answering these questions Graham, I just want to be 100% certain about what your issues are so we can best help you resolve them! And thanks for your patience with the slower response times during this week with most of the team out for the Tribe Meetup 🙂

Cheers,
George

[George]

Hey @knoxannarbor,

Apologies for the slight delay in response here, this issue took a bit of playing around to resolve. Fortunately, I modified the original code you posted here and was able to get things working as described. Try out this code instead of the original code you posted:

add_filter( 'tribe_google_calendar_parameters', 'remove_tags_from_gcal_links' );

function remove_tags_from_gcal_links( array $params ) {
    $cleaned           = html_entity_decode( strip_tags( apply_filters( 'the_content', urldecode( $params['details'] ) ) ), ENT_QUOTES, 'UTF-8');
    $params['details'] = urlencode( $cleaned );
    
    return $params;
}

I hope this helps! There are some limitations as far as what can be passed safely as a URL parameter, which is what we have to do here to send the event to Google for importing into a Google Calendar. Let me know how this alternative works.

Cheers!
George

• This reply was modified 11 years, 2 months ago by George.

[George]

Hey @printandpixel,

I visited the link you provided, http://www.mtsterlingchamber.com/events, and found that the Next and Previous links were indeed working correctly.

Is this because you figured out adding the solution you linked to in your post?

Another thing I’m curious about is your comment where you said:

I have currently switched the default view to List to make sure events are shown.

By this comment, do you mean that calendar views other than the List View were not displaying events? Because if so, that could hint at deeper issues here.

Thanks,
George

[George]

Hey @wvcit,

It seems that the Enfold theme is active on your site – this may be an issue related to that theme, and to test that, I’m curious if you’d be able to temporarily activate a default theme like Twenty Twelve on your site.

If so, please let us know what you find – does the issue change at all?

If not, then I’m curious: what are all the other plugins you have installed on your site?

Thanks!
George

[George]

Hey Sharlene,

This seems to be an inherent limitation based on the way your theme is constructed and the way that the Events Calendar generates a sort of “fake” page at the /events/ URL.

I’m curious to take a closer look at this, there may just a little bit of code tweaking we can do to help get that title to display correctly. Note that if we make any customizations to your core theme, it’s for demonstration purposes mainly, and up to you if you’d like to implement the code live on your site, maintain the code as The Events Calendar gets updated, and ensure you have a backup of the code.

If you’re interested in having us take a closer look, please share a .zip of your current theme with us via something like http://dropbox.com or http://ge.tt – if you’re not comfortable with this, can you at least copy the entirety of your theme’s page.php file into a Gist at http://gist.github.com, and share a link to that Gist?

We’ll take a closer look and hopefully be able to offer some code to help fix this.

Thanks Sharlene!

— George

[George]

Hey Mike,

Sounds like a cool project. The sort of customizations you mentioned are indeed possible, as are custom integrations with Gravity Forms or any other plugin.

We cannot help with such customizations here on the support forum, but a few resources that might be helpful are the Themer’s Guide and this list of some customization resources. Searching the knowledgebase and also the support forums for more specific things you’re curious about may also be pretty fruitful.

Let me know if this is helpful or if you have any other questions or concerns!

Thanks,
George

[George]

Hey James,

As far as I know, all of the items you listed here will indeed be imported. Here are a few notes on this though, hopefully it helps:

That Map information should work fine regardless of Facebook using Bing – as long as the address information itself is valid, it will work with The Events Calendar’s integrations with Google Maps.

As for editing events that are automatically imported, it’s as easy to edit these – or any imported events – as it is to edit a post or page within WordPress. One note that might help is that there’s an option in your Facebook Importer settings panel that sets the default “status” of imported events.

By default, this option is set to “Published”, meaning that right upon import, your events from Facebook get published to the front-end of your site.

Many people prefer to set this option to “Drafts”, and that might work well for you here as well. This way, events are indeed imported automatically or manually just the same, but they’re saved as “Drafts” within your WordPress admin. This means that you can edit them before they ever get posted to the front-end of your site, visible to the public.

While this option does add one extra step for imported events, because you have to then manually click the “Publish” button for each imported event to get posted to the front-end, it’s a great option if you’re worried about imported events not getting the correct data you want. It gives you a chance to review all imported events and make any edits you’d like.

Let me know if this helps! Three great resources to look into if you have other questions are:

• The main product overview video on the Facebook Importer homepage.
• The New User Primer for the Facebook Importer.
• A search on our Knowledgebase for things related to the Facebook Importer.

Cheers!
George

[George]

Hey @bernhardprange,

I went to the URL you shared here, and was met with some “Hello World” text – is this just a placeholder while you’re doing site maintenance, or development or something? Here’s a screenshot of what I found → https://cloudup.com/cfQfZNJ-wbD

1. If [URL removed because of customer request – George] is not the site where you’re having these issues with the price formatting, can you share a link to the site where you are having those issues?

2. Also, just to be clear, when you mention “overviews”, do you mean an overview page in your Admin? If so, what specific pages?

3. You mention getting the right format from tribe_get_cost() – I’m curious, are you using this function somewhere in your theme or on your front-end? If so, just to be clear, do you have these price format issues with both the tribe_get_cost() function and overview pages in your admin?

4. Your support ticket says “latest” for the WordPress version and Plugin version fields – can you specify the actual plugin version numbers and your WordPress version number directly, just for some clarity here?

5. Finally, for now, what are all the other plugins you have listed on your site?

I listed each point here just to keep things organized, as this is an odd issue that I personally cannot recreate – try to address each point if you can, we’ll get back to you as soon as possible and try to get things working as expected!

Cheers,
George

• This reply was modified 11 years, 2 months ago by George.

[George]

Hey Sabrina,

Glad to hear the back-end is sorted out.

For displaying things on the front-end how you’d like, you’ll have to take the reins on most of the customization with that because we do not offer support for customizations and such.

But yes, as promised, here’s at least some example code that you can then take and modify to suit your needs! 🙂

Check out the example code in this Gist.

Here’s a screenshot of how that markup looks when generated → https://cloudup.com/cBvxr2mfRb2

Note that in my example, the function I wrote there called example_displaying_stock_information() is being “hooked” to an action called tribe_events_single_event_after_the_meta() (see line 32 in the Gist). You don’t have to do it this way, you can just drop the function anywhere in your theme where there’s a post loop like so, and get the same result:


<?php example_displaying_stock_information(); ?>


And you can change the function name itself, of course, too 🙂

Take that and play around with it a bit, and note that after the next major update to The Events Calendar, Events PRO, and the WooTickets add-on, you’ll need to change the classnames as follows:

TribeEvents should become Tribe__Events__Events

and

TribeWooTickets should become Tribe__Events__Tickets__Woo__Woo_Tickets

Best of luck with your site!

Cheers,
George

[George]

Hey Brian,

Cool, glad to hear you found a solution here. I’ll close up this ticket for now – be sure to keep backups of all customizations you make on your site!

Cheers,
George

[George]

Hey James,

Thanks for the link – when I go that URL, I notice a JavaScript error in the console that has come up one time on the forums before (as far as I can tell by searching).

One thing to make sure about your site is that The Events Calendar, Events PRO, and any add-ons you have are all running the most recent version of the plugin – currently 3.9.1 for each of those.

If you have different version numbers for the different Events plugins and add-ons, this error might arise, so it’s worth ruling out.

I also noticed that your copy of the free version of The Events Calendar is in a folder called /the-events-calendar-391/ – why is this?

Ensure that the out-of-the-box, unedited, default 3.9.1 versions of Events Calendar, Events PRO, and any add-ons are all running on your site, and ensure that there are no older files from older versions on your site, then let us know if anything improves here.

Thanks!
George

P.S.
What other plugins are running on your site?

[George]

Hey Tyler,

“Out-of-the-box”, neither the free version of Events Calendar, PRO, or any of the add-ons are specifically designed for bookings-related features like this. So it may not be exactly what you’re looking for.

However, there are some possible ways you could concoct something that works similarly. For example, if you have time slots where you’re free and where people could book appointments in those time slots, you could events in these time slots and then, with a ticketing add-on, sell one ticket per event or something like that…

Not a perfect solution by any stretch, but just an idea. Let me know if this information helps you out, or if you have any other questions / comments here!

Thanks,
George

[George]

Hey Sabrina,

I think we should first take care of the issues about how Stock is displayed in your back-end Admin area, then we can extend this into the front-end display of remaining stock.

I’m curious about the points your brought up here, because for me, things seemed to work well with Stock in the admin.

First off, I made a test Event and added two tiers of tickets: one “One Nighter” and one “Two Nighter”, with a set amount of stock for both options → https://cloudup.com/cCI1o_JvzJd

I then went on to buy 2 “Two Nighter” tickets and one “One Nighter” ticket, and in my “Products” WooCommerce view, this is represented fine and clearly for me: https://cloudup.com/ci4NM1EWBRR. Note how I originally had 10 “Two Nighters” for sale, then bought two, and now in Products it says there’s 8 “Two Nighters” left. “One Nighters” works fine as well here, and reflects that one out of 20 in stock has been bought.

In my attendees list, I do not have the attendees listed there, but do find that it says the tickets are sold. Here’s an example → https://cloudup.com/cA4ifOF_VsM

However, once I “confirm” the payment within WooCommerce, notice how the attendees list changes to reflect the confirmed WooCommerce order → https://cloudup.com/cX-6Ae2o15u

So, basically, things in the back-end seem to work find and reflect changing stocks for me completely fine. If you don’t see these similar behaviors, there are a few things I can think of that are worth checking out on your end:

1. Ensure that you are using the most recent versions of all plugins being used here. The Events Calendar, Events PRO, and Events WooCommerce Tickets should all be at 3.9.1 or 3.9.2, and WooCommerce itself should be 2.3.5
2. Explore your various plugin settings for The Events Calendar and WooCommerce – have you changed a lot of the options? This is obviously fine to do, and encouraged so that the plugins suit your specific needs, but it’s worth looking over any options you may have set and seeing if there are ones related to stock, stock display, attendees, etc.
3. If your site is live and the ticket payments are being made by real people with real money, you may be experiencing some “delays” in updates because the system has to wait for all the payments to clear. This depends on the payment methods you’ve enabled and the payment methods used by the customer, and is likely not a factor here, but I’ve seen the delays from needing payments to clear cause confusion in the past and just wanted to mention it
4. Finally, for now – have you made any code customizations to any of these plugins on your site? If so, does temporarily removing those customizations affect things at all?

I’m sorry for so much information here Sabrina, but just want to try and best understand exactly what’s going wrong here, because I can’t produce any errors on my local testing site.

An important thing to point out is that if you expect there to be flexible stock adjustments, changing in real-time based on what tickets are purchased, this currently may not be possible without extensive custom coding.

And finally, like I mentioned above, I’m not ignoring your front-end requests – that’s a code customization request that I can help with for sure, but I just want to sort out your Admin-facing issues first before working with Stock data.

Let me know if all this helps at all! Thank you for your patience.

Cheers,
George

[George]

Thanks James! Unfortunately, I tried going back to http://pcsso.studiopie.co/calendar-of-events/ but was met with a 404 → https://cloudup.com/cmVueAkFGx7

Is there another URL we can check out to see things live?

Thanks for your patience with all this James, it means a lot and we’re determined to help you sort this all out.

— George

[George]

Hey Laura!

I’m curious, is your “Day” event view enabled? I went to the link you provided and didn’t see a “Day View” option in the tribe bar like normal. Here’s a screenshot of that → https://cloudup.com/cMHhyt9-cB5

Try heading to your Events Settings, and then navigate to the “Display” tab here. Ensure the “Day” view is checked, save your settings, and let me know if any of this changes. Another screenshot, just for good measure 🙂 https://cloudup.com/c5eR_UTYO5Q

Let us know if this helps!
George

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