[George]

Thanks for the information Dawn, and for your patience while we work to resolve this issue.

I checked everything again on my local test site and cannot recreate this behavior, so there’s something specific with your site configuration that is causing this.

There are a few things we can do here.

First, head to Events > Settings > Community and look in the “Access Control” section. Are any user roles blocked there? Here’s a screenshot of what I mean → https://cloudup.com/cghPvHmHws7

If you find any roles blocked here, try un-checking them, save your changes, and see if the issue persists.

If nothing comes out of the above test, then unfortunately the best step I can recommend would then be to run through our troubleshooting steps outlined here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Check on your issue after Each step in that process, and see what you find.

Finally, in the meantime, would you be able to clarify each thing here?

1. What version of The Events Calendar is active on your site?
2. What version of Events Calendar Community Events is active on your site?
3. What version of WordPress itself are you running on your site?

Thank you for your patience Dawn!

[George]

Alright, thanks Michael.

I’d recommend you check out my reply right above that one → http://theeventscalendar.com/support/forums/topic/reocurring-events-bad-request/#post-987643

Deactivating plugins is an essential step, especially that custom post type permalinks one.

Work through what I wrote in the reply above, the one I linked to which is my reply right above the one where I saw “One more question”, and let us know what you find!

Your patience with this issue is much appreciated, thank you Michael!

— George

[George]

Hi James,

You mention things looking fine in Twenty Fifteen, which is a huge indicator that these display issues are indeed stemming from the Canvas theme itself. One thing I’m curious about is this: what is the Events URL in your Events Calendar settings?

You can find this option in Events > Settings > General, as shown in this screenshot → https://cloudup.com/cyyfj0p_E3U

As for comments – do these show up fine in the Twenty Fifteen theme by any chance? It’s possible that your Canvas theme isn’t calling a comments template appropriately or something.

As for your question about automatically-generated events, there is not default functionality for auto-generating events themselves. However, you specified “in the dropdowns when they are created”, so do you mean something on the front-end of your site and not a literal meaning of “auto-generation” (i.e. that events automatically create themselves based on data on your site or something).

For the sake of organization, it may be worth waiting until we sort out your actual Display issues first, before addressing auto-generation and such. Just so that we can build on a solid foundation, so to speak…

Finally, your upgrading to PRO is greatly appreciated – thank you! Regardless of whether you have PRO or not, it’s always my intention to be nice to you 🙂 And it’s my intention to help resolve your issues, as well. We are faced with the inherent limitations of themes, and can’t address issues if they are code-based problems with a theme, but I know of many people using Canvas without issue so there is likely a non-code solution here – hopefully!

Thank you for your patience with this, your issues are a bit odd in the way they’re manifesting so there are a healthy number of possible sources of the problem we need to work through here. Thanks for going along with that James.

Cheers,
George

[George]

Ah, sorry I forgot to address those debug.log items John!

Fortunately, those are just “notices”, not outright “errors” – in other words, nothing is broken per se, just an outdated classname from within The Events Calendar or Events Calendar PRO is being called. The 3.11 releases for The Events Calendar and Events Calendar PRO are coming very, very soon, so just be sure to upgrade both and ensure that the active versions of both plugins on your site match. I.e., that they’re both at 3.11, when that update comes out 🙂

That should fix those deprecated notices.

I’ll close up this thread with that in mind, but if for some reason any other issues arise – or if you have any other questions – open a new thread any time!

Thanks,
George

[George]

Hey Meg,

Thanks for reaching out to us – I know you mention in your post specifically that you’ve updated your plugins, but just to be 100% clear about the status of your site at this time, can you clarify each of these details?

1. What version of The Events Calendar is currently active on your site?
2. What version of Events Calendar PRO is currently active on your site?
3. What version of WordPress is your site currently running?

It may seem redundant to list the version numbers themselves, but version number discrepancies could certainly be at play here and it happens more than you might expect! 🙂

Aside from version numbers, I’m wondering if you could try heading to your site’s wp-config.php file and changing this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

Then, take another look at pages on your site with the broken Events Calendar PRO widget, and see if any PHP errors show up. (If they do, copy and paste them into Gists at http://gist.github.com and share links to those Gists here).

Let us know what you find!

Thank you,
George

P.S.

Just to be sure – you don’t happen to be using any custom Events Calendar templates in your theme, do you?

[George]

Hey Cliffy,

Sorry about your trouble here – to be clear, when you mention not being able to edit the Cost field, do you mean for an even in the wp-admin Admin area of your site? Here’s a screenshot of what this looks like, for example, just to be 100% certain we’re talking about the same thing: https://cloudup.com/cV6AJ3XjoT9

If this is what you mean, then I’m curious – do you have your Eventbrite Tickets add-on activated on your site? If so, this will “override” the default Cost field by design and hide it. Here’s a screenshot of the same field above when Eventbrite Tickets is active → https://cloudup.com/c3b_eAwUKO7

— George

[George]

Hey Byron,

Thanks for reaching out to us – sounds like some odd behavior indeed, however, it’s worth clarifying a few things since there are a few reasons that something like this could be happening.

First, when you write “I copy single-event.php from the plugin directory”, can you clarify exactly what the path is to this version of single-event.php? There are several single-event.php files in the plugin, so it’s essential to sort out which exact one you’re using.

Next, you write “to the correct location in my theme directory” – for the similar reasons as above, can you list the exact file path of your theme-specific version of single-event.php?

These simple but important details will give us a good place to start.

Thanks!
George

[George]

Hey Steven!

The trick here is to set your “Events Template” option to a page template with a sidebar, where you can then add widgets for that page template.

This “Events Template” option can be found in Events > Settings > Display in your admin, and I took a screenshot of it here for reference (it’s a little more than 2/3rds the way down) → https://cloudup.com/c_sbx0aWE6n

Now, if your theme does not have a template with a sidebar, or it does but it’s the same template used everywhere else (which would lead to the issue you described, where the widget shows up everywhere on your site), then unfortunately the only solution is to create a custom page template in your theme and then use that custom template for your events template.

So, let’s say your template with a sidebar is being used everywhere on your site, and is simply “page.php” for example. To make a custom page template for Events, you could basically just duplicate this file exactly as is, an then add a PHP comment at the top of the file to make it its own template.

Please check out the “Creating custom page templates for global use” section of the WordPress guide on doing this, it covers it in good detail → https://developer.wordpress.org/themes/template-files-section/page-template-files/page-templates/#creating-custom-page-templates-for-global-use

Once your custom template is done (basically the normal template, but just a version of it with a special name so that you can separate it from other instances of the template on your site), you can then just change the name of the registered widget areas in the template to something random, and then these widget areas will only run on this specific template.

After all that, select the template as the Events Template and add widgets to just the widget area in that template, and it should work well.

---

If all of this sounds complicated, I’m sorry about that – this is unfortunately the best way to achieve what you described. While we do not offer support for code or customizations, hopefully my description of things helps, and hopefully those articles I linked to will help, too.

Good luck with these customizations Steven!

Cheers,
George

[George]

Hey Anke!

Thanks for the feedback here.

We have an all-new translations site that lets community members submit translations, or corrections to existing ones like this. Stop by http://translations.theeventscalendar.com to edit this translation, if you have the time – you can read more about how to do so here: https://theeventscalendar.com/knowledgebase/adding-or-updating-a-translation/

This specific translation, however, might be tricky to fix at the moment.

The reason is that in our code, we have “placeholders” for the word “Event” and the plural of it, “Events”. Then, we just translate “Event” and “Events” one time, and then these translated versions are automatically put back in the code in the translated language.

I don’t know German, but it seems like whoever translated the plugin into German most recently made this the singular form of “Event”:

• Veranstaltungen

And then they made this the plural form of “Events”:

• Veranstaltungenen

So then when “All Events” plural was translated, it just populated it with the plural “Veranstaltungenen”.

If Veranstaltungenen is incorrect, which it seems to be, you can adjust it on http://translations.theeventscalendar.com – if you don’t, someone else will soon, which is the beauty of community-submitted translations! 🙂

Cheers,
George

[George]

Hey Dan,

The Events Calendar by itself does not have invitation functionality. There are a few ways to implement it:

1. You can write a custom solution yourself / hire a developer to build something specific for your site.

2. You can use any of our Ticketing add-ons and just use Free tickets, so you’re not charging money, but still get people to have to sign up for events and get all the stock / Attendees functionality of the Ticketing add-ons. Head to http://theeventscalendar.com/tickets if you’d like to learn more about these things.

3. You can find or build another add-on that will enable these features for you – please note that while we cannot offer support for any plugin that isn’t an official one of our own, including this one, Event Rocket is an add-on that is free and has some basic features like RSVP list support and such → https://wordpress.org/plugins/event-rocket/

We don’t offer support for that plugin, but it is made by one of our developers Barry in his spare time. It’s quite useful, definitely worth trying out.

I hope this helps!

Cheers,
George

[George]

Hey Jason,

Thanks for reaching out again – just to be clear, when you describe updating your site design, do you also mean that you’ve updated The Events Calendar and Events Calendar PRO?

1. What versions of these plugins are currently active on your site?

2. Next, you write this in your post above: “somehow in moving my custom month view files” – can you specify each of these things: a) how you went about moving your custom files? and b) Do you have a backup of these original custom files at all?

Thanks for this Jason!

One last thing, after you address the two items above: would you mind summarizing what your exact issue is at this point? Based on that old thread, here’s how I would summarize it:

“When clicking on a date in the mobile Month View, the events don’t appear.”

↑ Is that accurate? Just want to be 100% sure what your issues are since the old thread was from a decent amount of time ago.

Thanks!
George

[George]

Great! Best of luck with your site, cheers 🙂

— George

[George]

Thanks for the update here, I’m sorry that the information about RC vs “Official” release wasn’t clear. That feedback is appreciated and we can improve that information for sure.

I see that this thread was marked “resolved”, so I assume your issues are fixed for the time being. I’ll close up this thread then, but if other issues arise, come back any time and open up new one 🙂

Cheers!
George

[George]

Awesome! Best of luck with your site Erin, cheers 🙂

— George

[George]

Hey there,

3.10.1 is indeed the latest version, so no update notices will appear…for now 🙂

I’m not quite sure what happened originally, so let’s keep an eye on this – I’ll close up this thread for now, but if any issues like this arise again, don’t hesitate to come back ASAP and open a new thread. (Link to this one for reference, if you think of it).

Best of luck with your site!

Cheers,
George

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