[George]

Hi @springstof,

Sorry about your issues – I’ve never seen that specific JavaScript error before, so can you do the same troubleshooting steps I recommended to Timothy and let us know what you find? → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

That’s the best step I can think of at the moment, since that error and your description of the bug behavior are indicative of a theme or plugin conflict.

Let us know what you find – and note that we may recommend you open a new thread to keep these different conversations organized, as these could be issues that are similar in their appearance on the surface but have different causes underneath.

Thank you!
George

[George]

Hey Jeff,

While we cannot support custom code here, adding venues to that loop you’ve posted should be relatively simple. You can can use functions like tribe_get_venue(), which display the Venue Name, and all sorts of similar functions.

In fact, we have a whole collection of them that you can pick and choose from to best suit your needs. To see the full list of these functions, head to your main plugin files for The Events Calendar and then head to src/functions/template-tags/. Each file in this folder has a collection of publicly-available functions that you can use in customizations like this. So, for your case, give the venue.php file a good read and play around with some of the functions available for use there.

I hope that helps! 🙂

Cheers,
George

[George]

Hey Sharon,

To do this, you’ll basically just want to add some PHP like the following to your theme’s functions.php file to filter that text:


add_filter( 'tribe_events_ical_export_text', 'tribe_987709_filter_ical_export_text' );

function tribe_987709_filter_ical_export_text() {
return 'Export this new Example text';
}


I know this is a simple example, but basically, you just “return” whatever new text you’d like to display there instead of the original.

Try this out and see if it works well for you – let us know! 🙂

— George

[George]

Hey Peter,

I’m really sorry that you’re running into these issues on your site.

First, if the domain where this problem is occurring is http://dogwhisperer.dk, can you go to this admin URL on your site:

• http://dogwhisperer.dk/wp-admin/post.php?post=1880&action=edit

How is this event’s recurrence pattern configured? If possible, please take a screenshot of the event information, then upload that image to a site like imgur.com and share a link to it so we can see the information.

Next, who is your web hosting provider?

Thank you!
George

[George]

Hey Katie,

Rewiring The Events Calendar to use your custom post types is possible, but quite extensive in terms of making sure all the functionality still works and is a customization we do not offer support for here in the forums.

I’m sorry to disappoint! There are three solutions I can think of here:

1. Proceed with making code edits directly, so that The Events Calendar’s functionality for Venues and Organizers is mapped to your custom post types. As mentioned, we cannot help with bringing this customization fully to fruition, but the gist of it would involve heading to src/Tribe/Main.php in your Events Calendar plugin files, and changing the slugs used for the VENUE_POST_TYPE and ORGANIZER_POST_TYPE constants. You should see them like this → https://cloudup.com/c8JT5EhbLN1

So, instead of ‘tribe_venue’ for Venues, you could replace it with your custom location type’s slug, and so on for Organizer.

This is just the first thing you’d have to do, of course, and many other features of The Events Calendar may take some extensive coding to map to the new post types.

2. Another option for using this post type data is to export the data from these post types, and import it into the default Organizer and Venue types. This might take some playing around to achieve, so so if you have a test site or something this is best suited for that so that you get the process down first.

But basically, if you find a good CSV export plugin out there for WordPress (there are many free ones), you should be able to export your custom post types into nice CSV files, with all their Meta Data and everything. Then, head to Events > Import, and use The Events Calendar’s built-in CSV Import tool. Instead of importing “Events”, however, you’d just select the Organizer or Venue post type first where appropriate. This might help. If it goes smoothly, you’d be left with a set of Venues and Organizers with all your original data.

3. If the data in your custom post types is too complex for an import like I mentioned above, and that fails, then the only other thing I can think of would just be to write custom code on your custom-post-type pages. You write that this is basically what you want to achieve: “For example: have upcoming events show up on the profile or location page like they do for Organizers and Venues pages, etc.” – if you find the code within The Events Calendar itself that generates such lists on Venue and Organizer pages, you can basically just copy and paste it all and add it to the post type pages of your own post types, reworking it where necessary to load your own post types and such.

I’m sorry for the length of this post – I just wanted to cover some ideas for what you can do in your current situation. I hope at least some of the information here is helpful.

Cheers,
George

[George]

Thanks for the update Christopher, keep us posted on the add-ons.

As for your refund issue:

So i have asked for a refund on the eventbrite tickets plugin. I emailed support hopefully that’s the correct place to ask for a refund?

Yes, this is correct course of action and we’ll be getting back to you shortly over email with more information about the refund. Stay tuned!

Thanks,
George

[George]

Hey @billhudson,

Your concern over appropriate licensing is greatly appreciated! But no worries here – a license is not required for any plugin functionality, at all, so you can just activate a copy of your plugin on your test site and leave it unlicensed.

All our licenses do is sign up the sites they’re activated on for automatic update notices, and for customer support. So if it’s just a temporary test site, you can just leave it unlicensed, do your testing, and proceed from there.

Does this address your question? If not, I’m really sorry – let me know what I didn’t address and I’ll try to be more accurate in my next reply! 🙂

Cheers,
George

[George]

Hi Kenneth,

I’m sorry for your disappointment here – hopefully I can clarify a few things.

Right off the bat, I’d like to mention that you can email us at [email protected] for a refund if you feel like that’s best, and do not want to keep using the plugin on your site. If you bought your license within the last 30 days, we can issue a refund immediately – if older than that, then it depends on what payment processor you used at checkout and such, but we can make it right over email regardless 🙂

Now, if you still want to give WooCommerce Tickets a chance, there are two main things to point out here:

1. The language for that specific detail on the /tickets products page is bad, you are right – I’ll pass this feedback along so we can fix this is as soon as possible, because what’s really supposed to be meant there is that the Framework itself supports the things listed there. In other words, when Ticket Sales, Merchandise Sales, and Variable Products are all check for “WooCommerce Tickets”, but Merch Sales and Variable Products are un-checked for EDD Tickets, it really means that WooCommerce itself as a platform supports all three things, while Easy Digital Downloads itself as a platform only supports ticket sales.

I hope this is a bit clearer – as you can see from the length of the paragraph above, that information is a bit challenging to share concisely, so I think the writing failure on our part was just a mistake in trying to keep things concise. We will improve that writing for sure.

2. You can still sell variable tickets, regardless – You said: “all our tickets have multiple pricing options”, and this should still be something you can achieve with WooCommerce Tickets. The trick is just to make a new ticket for each tier of ticketing. So if you have an Adult price, a Child price, a Student Discount price, and a Senior Citizen price for the same ticket to some event, then you’d literally just create a ticket called “Adult”, one called “Child”, one “Student Discount”, and so on – for each one, you’d enter its unique price, unique stock, etc.

Here’s a screenshot of such tiers once they’re added to an event → https://cloudup.com/crdz0erC2Fo

I hope this helps – if you mean something else by variable ticket prices, elaborate on what you need specifically in more detail, as it may still be possible.

Thank you,
George

[George]

Hey Robert,

I’m sorry you’ve run into this error. This will happen if the wp_mail() email function within WordPress returns “false”, which itself can happen for a number of reasons.

To begin troubleshooting this, can you first try seeing if any errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

Once you make that change, try emailing the Attendees List again and see if any PHP errors display – if they do, copy and paste them in their entirety into a Gist at http://gist.github.com, then share a link to that Gist here.

In the meantime, can you also clarify each of the following details?

1. What version of The Events Calendar is active on your site?
2. What version of WooCommerce Tickets is active on your site?
3. What version of WordPress itself is your site running?

Thank you!
George

[George]

Hey James,

We typically don’t offer theme-specific support, but Canvas is a pretty solid theme and many of our users are able to use it fine with The Events Calendar – let’s indeed try to get it working on your site 🙂

I’ll address your issues in reverse order since the Events page not showing up is a major issue – we can work on comments later.

For the Events page, I’m curious: is http://www.centralcoastadventuresports.com.au/events/ an actual page in your Admin? In other words, if you go to Pages in your wp-admin dashboard, will you see an item titled “Events” in the column there?

If so: delete this page.

For the main /events/ page generated by The Events Calendar, do not try to actually create this page anywhere on your site. The Events Calendar will auto-generate that URL and display the events there with magic 🙂

Now, as for comments not being enabled, just a quick check for now: have you enabled comments in Events > Settings? There’s an option to do that on this screen under General Settings.

Thanks!
George

[George]

Hey @gotmuck,

Sorry you’re having issues here! I’m glad things are working in most browsers, but unfortunately, in most cases when something works in most browsers but not in a specific one, this hints at a theme or plugin conflict.

Have you already gone through or “Testing for Conflicts” steps? If not, please run through them here and check on your issues in Safari after each step in this process → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

If you have already done these steps, what were your findings?

Thank you!
George

[George]

Hey Erin,

I think I’ve found some CSS that will help – try adding some CSS like the following to the very bottom of your theme’s style.css file:


.tribe-events-filters-vertical {
position: relative !important;
}


Let me know if this helps at all!

Cheers,
George

[George]

Hi Erin,

Can you share the link to the original thread you are referring to? It sounds like there may be a miscommunication here, since the Filter Bar navigation is not designed to show up hidden under the site navigation at all.

The problem is your theme, in this regard – I checked out http://todayinspokane.com/events/ and, for some reason, the mobile header of your theme itself is not clearing content underneath it. This means that when the Filter Bar filters are clicked to be shown, they pop up under the header.

This is a theme issue – that means that technically, it’s not something we’re able to offer support for… However, I’ve been looking at your site a bit to try and come up with some custom CSS that will improve this functionality 🙂 I don’t have any right now, it’s a tricky problem to solve, but I will post as soon as I have something.

Now, separate from this issue entirely is the issue of the Cost filter not working.

Does this issue still persist for you?

Thank you!
George

[George]

Hey Ken!

No worries about the mixup, we can definitely help sort out this licensing and get you the cheapest solution here. That may include refunding your original purchase to enable the purchasing of another license type, but for now, can you forward the email receipt for your Business Licenses to [email protected], and explain these issues there?

We prefer to handle account/license stuff over email for some extra privacy and such 🙂 We’ll take care of you from there.

Cheers!
George

[George]

Hello,

Sorry for the troubles here – can you first clarify:

1. What version of The Events Calendar is currently active on your site?
2. What version of Events Calendar PRO is active on your site?

Thanks!
George

[Author]

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