Variable Product – Variations do not appear on Event page.

[Kenneth]

Please let me know if I am doing something wrong. I’ve edited my product in WooCommerce to make it a variable product. I then added the attribute then linked all variations. I added my pricing for all variations and checked that all variations were enabled. As far as I can tell, I’ve done everything correctly. But the pricing options are not appearing on the Event page.

I’ve looked for assistance in your knowledgebase and have been extremely disappointed to find responses saying that Variable products are not supported. That is in direct conflict with your checkmark designating that Variable products are supported with this plug-in on this page.

https://theeventscalendar.com/tickets/

I would have never purchased the plug-in without this assurance that variable products were supported because all our tickets have multiple pricing options. If this plug-in does not support variable products/variations, then I unfortunately must have to get a refund. Please advise on how to proceed.

[George]

Hi Kenneth,

I’m sorry for your disappointment here – hopefully I can clarify a few things.

Right off the bat, I’d like to mention that you can email us at [email protected] for a refund if you feel like that’s best, and do not want to keep using the plugin on your site. If you bought your license within the last 30 days, we can issue a refund immediately – if older than that, then it depends on what payment processor you used at checkout and such, but we can make it right over email regardless 🙂

Now, if you still want to give WooCommerce Tickets a chance, there are two main things to point out here:

1. The language for that specific detail on the /tickets products page is bad, you are right – I’ll pass this feedback along so we can fix this is as soon as possible, because what’s really supposed to be meant there is that the Framework itself supports the things listed there. In other words, when Ticket Sales, Merchandise Sales, and Variable Products are all check for “WooCommerce Tickets”, but Merch Sales and Variable Products are un-checked for EDD Tickets, it really means that WooCommerce itself as a platform supports all three things, while Easy Digital Downloads itself as a platform only supports ticket sales.

I hope this is a bit clearer – as you can see from the length of the paragraph above, that information is a bit challenging to share concisely, so I think the writing failure on our part was just a mistake in trying to keep things concise. We will improve that writing for sure.

2. You can still sell variable tickets, regardless – You said: “all our tickets have multiple pricing options”, and this should still be something you can achieve with WooCommerce Tickets. The trick is just to make a new ticket for each tier of ticketing. So if you have an Adult price, a Child price, a Student Discount price, and a Senior Citizen price for the same ticket to some event, then you’d literally just create a ticket called “Adult”, one called “Child”, one “Student Discount”, and so on – for each one, you’d enter its unique price, unique stock, etc.

Here’s a screenshot of such tiers once they’re added to an event → https://cloudup.com/crdz0erC2Fo

I hope this helps – if you mean something else by variable ticket prices, elaborate on what you need specifically in more detail, as it may still be possible.

Thank you,
George

[Support Droid]

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