[George]

Hey John,

I’m sorry you had issues here – it seems that your problem stem from the lack of a function for the text-replacement code you cited. For example, in the bottom of the code you posted, you had this:


$custom_text = array(
‘Related Events’ => ‘Similar Events’,
‘Search’ => ‘Find’,
);


But that $custom_text variable is not in a function or anything, and not hooked to the gettext replacement functions that are mentioned in that knowledgebase article you linked to at the top of your post. You have to use the complete code example at the bottom of the knowledgebase article, not just the bit of code that is shown in the middle of the article like you are currently using.

Since you mention having worked things out in some sense despite these issues, and the answer to these specific issues is to just consult that Knowledgebase article with complete thoroughness and read each word carefully, I will close up this ticket for now. However, if you have any other questions or concerns on other topics please don’t hesitate to open a new thread. 🙂

Cheers!
George

[George]

Hey Tyler,

I’m sorry you’re having these issues – I’m curious, do you have Publicize enabled for specific post types? If so, are any WooCommerce-related types listed there, like “Products” for example?

If so, then try un-checking these post types from being supported by Publicize and see if that helps at all.

Thanks,
George

[George]

Hey Boyuan!

No worries, we can certainly help you out here and you can get the WooCommerce Tickets license without any extra cost. Shoot us an email at [email protected] with a copy of your original Order Receipt for your license of Eventbrite Tickets, and we’ll take care of you from there! 🙂

Thanks,
George

[George]

Hey Jeremy,

We unfortunately do not offer support for theme-specific design tweaks here, and you will mostly have to take the reins on your own and use a tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome to identify what CSS to write to fix these bugs…

…However, I am happy to try and help as much as possible here and can help write some custom CSS to fix issues on your site to help give you an idea of how to write more CSS on your own.

But I’m curious – I checked out your site and the fonts being used on both of the links you provided are the same font. So do you mean the blue-header styles and such? If so, then these do not seem to be “native font types from your theme”, as you write, but rather they seem to be coming from a shortcode or plugin called “Fancy Title”, or “MK Shortcode” – do either of these names ring a bell?

If so, then all you might need to do here is to use the plugin or shortcode for these titles on your events themselves, without having to write custom CSS.

Let me know what you think here, and while I put that disclaimer about our support policy front-and-center, I just wanted to manage expectations and not get your hopes up about the level of help we can provide here. But I’m happy to help you get to the bottom of this and eagerly await your response 🙂

Cheers,
George

[George]

Hey Dave,

Sorry to disappoint here, but we actually don’t have a shortcode that will add a full-fledged calendar to some other page on your site.

We have a shortcode to add a list of events, for example, but not the whole Month View grid calendar.

However, you could indeed still ensure that the right column is present on these calendar views like the Month View grid and such, but heading to Events > Settings > Display in your wp-admin. There is an option there called “Events Template” – try changing this value to the different templates on your site, and if your site has its templates coded properly, then you should be able to find one that includes the right-sidebar column.

This “Events Template” setting is available in the free version of The Events Calendar, you do not have to buy anything to try this out and see if it will work for you. Download the free version of The Events Calendar here and try the “Events Template” option I mentioned above to see if our plugins will work well on your site before you buy anything → http://wordpress.org/plugins/the-events-calendar

I hope that helps! 🙂

Cheers,
George

[George]

Hey @sazzybee,

That would be possible setting up a manual URL redirect, but this isn’t something The Events Calendar does all on its own.

There are many ways to get about setting up redirects on your site, a 301 redirection would work best for the sort of thing you’re looking for here. We don’t endorse this plugin and I haven’t tried it manually, but just as an example, this is a well-rated plugin that seems to provide the ability to make custom URL redirects like this on your site → https://wordpress.org/plugins/redirection/

I hope that helps!

— George

[George]

Hey Matt,

Sorry to hear about this, this is an odd issue. There are a few details that it may be helpful to clarify at the outset, namely these ones:

1. What version of The Events Calendar is active on your site?
2. What version of Events Calendar Pro is active on your site? (I assume this is 3.11, as you mentioned)
3. If active, what version of Community Events is active on your site?
4. What version of WordPress itself is running on your site?

Next, you wrote this in your post here: I’ve resaved the permalink settings in WordPress settings and Events Calendar as well.

Can you clarify exactly what your WordPress settings are, and also what settings you’re referring to specifically when you mention the permalink settings for Events Calendar?

All of this information will help paint an accurate picture of how things are on your site, which can of course be quite helpful for the purposes of troubleshooting. We can take things from there once some of these key details are known – thanks in advance for providing them!

Cheers,
George

[George]

Hey Ann,

I’m sorry things haven’t been working as of late – if the version of Filter Bar is out-of-sync with the version of The Events Calendar and Events Calendar Pro, then that could definitely be at play here.

If you’re not getting update notices in the admin for Filter Bar, then unfortuantely the best option here is to manually delete the existing version of Filter Bar off of your site. Then, head to http://theeventscalendar.com/my-account/downloads and download the latest version of Filter Bar from there.

Manually install this downloaded version of Filter Bar onto your site, activate it, and try entering the license anew.

If this doesn’t help, then let us know what version of The Events Calendar itself is active on your site (the free version of the plugin, from http://wordpress.org/plugins/the-events-calendar) – all three plugins should be up-to-date as a starting point for troubleshooting here. Once we can be certain of this, we can continue troubleshooting things from there.

Thank you!
George

[George]

Hey Tony,

Sorry to hear about these problems. Can you help clarify a few details that will give us a really solid foundation for troubleshooting here? These are the details in question:

1. What is the “Timezone” setting for your WordPress site if you head to Settings > General in your wp-admin?
2. What version of The Events Calendar is active on your site?
3. What version of Events Calendar Pro is active on your site?
4. What version of the Facebook Importer is activate on your site?
5. What version of WordPress is your site running?

Finally, for now, can you link to some of the specific events on Facebook.com that you are trying to import?

Thank you!
George

[George]

Hey Steven,

Sorry to disappoint here! 🙁 But unfortunately that shortcode will not pull in the same events list as the community events “My Events” list. That list itself would require some extensive custom code to recreate elsewhere on your site, which we unfortunately cannot help with, but if you’re comfortable with code you can absolutely dive into the Community Events plugin code directly to see how that list is assembled.

Sorry to bear this bad news Steven – let me know if there’s anything else I can help with!

Thanks,
George

[George]

Hey @pragmaticweb,

I’ve indeed viewed source on the homepage, events page, and some other random pages just for comparison on this site → https://www.recapitalnews.com/

That unfortunately has not revealed anything of much use, I’m sorry to say. And if I did find some specific HTML that seemed like the source of the problem, the Troubleshooting Steps I recommended above would still be the next step to run through to help identify where that problematic HTML was coming from.

Let me know if you have any thoughts on this, and thank you for your patience thus far with this issue!

— George

[George]

Hey Jesse and Paul,

Before a question I have, I just wanted to note that we are indeed working hard on performance improvements for The Events Calendar and the premium Add-ons. There are some new things we can take advantage of both within WordPress and within our codebase itself – our updates from 3.9.x up to the big planned 4.0 release are laying lots of groundwork for some serious improvements, and hopefully we can stay on schedule and get these improvements published soon in the coming weeks and months.

Now, onto the questions:

Paul, who is your web host? And what other plugins are on your site?

I ask because having these performance problems with only 64 events is unheard of – I cannot recreate these problems at all.

Jesse’s problems are quite different than this – I admit to and can recreate performance problems with the number of events he has, and with lots of recurrence data and such. These sorts of things are what we’re working hard to improve.

But if I have 64, 100, 200, 300, 500 events, my performance is fine and actually quite fast, faster than our plugin code at version 3.9.x. So there seems to be more to the story with your issues, Paul. Let us know information about your server/hosting setup, and what other plugins are active and such, and we can hopefully go from there.

Thank you both for your patience, especially this week as I was out of town on the 12th and 13th for a semi-urgent family matter that was originally planned for this weekend, the 15th and 16th. Very sorry about the delayed response from that!

Sincerely,
George

[George]

Thanks for your patience with this issue John – let us know if you’re able to upgrade this weekend, and if so, what you find!

Thanks,
George

[George]

Hey @media325,

I’m sorry you found my tone condescending, that is far from my intention. My intention is simply to share the current state of things accurately. I unfortunately don’t have a whole lot more to share than what was written in my reply above, but I’d like to address a point of yours specifically:

A program doesn’t selectively work. It works or doesn’t work based on criteria.

This is not true.

In one very local instance of a bit of code, “it works or it doesn’t” may be true. For example, if a variable is set to “true”, and you check for whether that one variable is “true” or “false”, then it will be “true” or “false” period regardless of other criteria.

However, you’re talking about a plugin here, which is a complex system nestled within a bunch of other complex systems. Here’s an idea of some of the moving parts involved with the Facebook Importer plugin:

• The Facebook Importer plugin code itself.
• The code of your theme.
• The code of every other plugin on your site.
• The entire codebase of WordPress itself.
• The private codebase of Facebook which serves up the API for our Importer plugin to use.
• The hosting and server configuration that your site is operating on.
• The version of PHP your site is running.

Each thing there is a potential place for something to go wrong; for some weird bug to arise; for some conflict to happen. It’s a lot of surface area for complex interaction, with lots of room for things to go wrong.

We want to fix this bug as badly as you want it to be fixed, whether you believe us on that or not. However, as I tried to illustrate above, things are complex, and we have an entire stable of many plugins that all have other bug fixes and tweaks that were scheduled before this one.

You’re good with that? And you’ll happily wait for them to contact you and let you know when they’ll be able to fix it?

No, I don’t expect you wait “happily” here. I understand and empathize with your frustrations and have been in your shoes before with WordPress software and, ironically, even cars and such. It is not a fun place to be, and even if you think my writing to you is condescending or something, I am genuinely sorry about the existence of this bug and the implications it has for you and your business.

We are working on it: that’s unfortunately the best news I have at this time.

I’m happy to keep this thread open and you can voice more anger here as much as you’d like; it’s only fair, and I hate it when software has bugs, so no worries. Please do understand that immediacy is not the only sign of concern, and while we cannot fix everything overnight, we are determined to fix this and will publish an update as soon as this is fixed.

[George]

Hey Tom,

It’s mostly a combination of hosting and the plugin itself, not really WordPress per se. Regardless of hosting, the plugin at this time will not handle an event load of, for example, 2,000 events per month very well at all, regardless of hosting. However, if you have a good hosting setup, then several hundred events per month may take a second or two to load but then work well once loaded.

We see a wide range of use cases and as long as hosting is decent and you’re not adding some obscene amount of events, performance should remain reasonably good.

Two things to note here are that we are working hard on performance improvements for future releases, and also that if you buy a License for one of our products but find it not performant enough for your site, we can issue a refund immediately within 30 days of your purchase date – just wanted to share that in case you’re afraid of trying the plugin and wasting money! We encourage folks to try the plugin directly and you can definitely take it for a spin yourself if you have the time.

I hope the information I’ve been sharing here helps 🙂

Cheers,
George

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