[George]

Hey Torben,

I’m sorry that you’re frustrated with things.

On the start page in the footer widget “Anstehende Veranstaltungen” – Why is the whole site in german but your widget test “There are no upcoming events at this time.” in english?

1. Nobody on the Modern Tribe team speaks German and so we must rely on community submissions for translations. Sometimes we have incomplete translation fiels. In regards to missing translations, we have a knowledgebase article that covers this issue, please read that here → https://theeventscalendar.com/knowledgebase/incomplete-translations/

And why i have there no upcoming events but in the calendar i have a event in septembre

2. Can you try adding a “test event” in August, and see if this event shows up in the widget at all?

Why i have on http://b3bmwb.myraidbox.de/veranstaltungen/ in the headline the “archive” text and no chance to fix or change it? Where can i find this?

This is because of your theme. To fix this, you will have to add CSS like the following to the bottom of your theme’s style.css file:


body.post-type-archive-tribe_events .headline_text {
display: none !important;
}


why i have on http://b3bmwb.myraidbox.de/veranstaltung/15-unternehmerinnenfruehstueck/ english words for “address” or “venue name” and not the german ones? according to the loco translate plugin your plugin have all the right translations.

I do not know that the “Loco Translate Plugin” is, and it is not something that we endorse or are specifically integrated with. Please see the article I shared above about missing translations: https://theeventscalendar.com/knowledgebase/incomplete-translations/

I hope this information helps, let us know what you think!

Cheers,
George

[George]

Thank you for trying that Francesco! If those problems persist, please run through the rest of the troubleshooting steps outlined here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Your patience is much appreciated, thank you. These steps are important to help reveal or rule out theme or plugin conflicts, which are likely the culprit here.

Thanks,
George

[George]

Sounds good Peter, thank you for the update.

Best of luck with your searching! 🙂

George

[George]

Hey @emiliano,

Hm, sorry about that! This works for me so I’m not quite sure what the issue is, but there are two more things to try. First, try adding the “priority” to that remove_action() call, so that it looks like this:


remove_action( 'wootickets-send-tickets-email', array( 'Tribe__Events__Tickets__Woo__Email', 'trigger' ), 10 );


If that still does not work, then try replacing the code altogether with this instead:


remove_all_actions( 'wootickets-send-tickets-email', 10 );


I hope this helps!

[George]

Hey Glen,

I’m glad to know that that is what you’re after. I unfortunately don’t have much good news about this, however, as there are really only three options for proceeding from here:

1. Custom code – the per-ticket form feature you describe is not supported by default and could be pulled of with some extensive custom coding, but “extensive” is very appropriate here, because you wouldn’t just need to add the HTML on the front-end for the form but also need to ensure that the data is collected correctly, without messing up other forms or other data, etc. It is far enough outside the scope of our support forums that we really can’t help with the code-level aspect of the customization 🙁 I’m sorry to disappoint on that!

2. Add-ons like you mentioned – I do not personally know if the add-on you linked to would work as intended, but it does say it works with WooCommerce products generically. That’s a good sign, and the rule of thumb with whether WooCommerce add-ons like this will work for you is as follows:

• a) our “Tickets” are actually just WooCommerce “Products” post types.
• b) therefore, any add-on that works with WooCommerce’s “Products” post type should, in theory, work fine with our “Tickets” add-ons.
• c) however, idiosyncrasies and conflicts can arise.
• d) BUT WooCommerce has a great 30-day refund policy, so if you try out a WooCommerce extension like that but it doesn’t work, then you can simply get a 100% refund within 30 days of purchase. We have a similar policy.
• e) so, the only way to truly know if the add-ons will work is to try them out, and then seek a refund immediately if they do not work.

3. Hiring a Professional – you could hire someone to build out a custom solution for you. We have a list of frequently-well-reviewed (but not affiliated with Tribe!) developers for hire here, if you’re curious → https://theeventscalendar.com/find-a-customizer

I hope this information is helpful – and not too disappointing!

Cheers,
George

[George]

Hey Lori,

Thanks for elaborating on some of the things you meant here, it definitely helps. With this extra info I can hopefully provide a more helpful response here 🙂

After reading through the New User Primers for both Woocommerce Tickets and Events Calendar Pro, what I did was under Events, chose Add Event. Then added the Ticket to that event (inside the Event Adding area). This had two effects: 1) It created an event on the calendar which, if clicked, offers a ticket to buy (yay!) 2) It created, in WooCommerce, a Product called Tickets.

Yes – these are things that are meant to be possible by design.

So then, in WooCommerce–Settings–Products–Display, I set it up so that my Shop Page is http://www.dbbrewtours.com/tickets and Shop Page Display is Show Products, and Default Category Display is Show Products. (I did not need to sort categories because I have only one category to display: Tickets.) So far, so good: The page http://www.dbbrewtours.com/tickets page DOES display all the Tickets I have set up (originally set up under Add Event in Events Calendar Pro.)

This is where things fall outside the scope of our WooCommerce Tickets add-on.
The reason why is because the WooCommerce Tickets add-on is not meant to be used for creating standalone products that display outside the context of events. Tickets are “Products”, yes, but are meant to be more a part of an Event. So, in other words, the plugin’s design is built around displaying a list of upcoming events for which there are tickets, rather than what you’re doing, which is to display upcoming tickets that exist, but with no context of the event they are tickets for.

Does that make sense at all? I’m sorry if that only adds to the confusion, but the main takeaway from that distinction I made is that you will not be able to build custom Tickets displays like you are trying to do without custom code.

I’m sorry to bear that news, especially since we don’t technically offer any support for custom code here – but if you’re already most of the way there with the /tickets/ page on your site, then this might be a pretty simple customization to make after all, and I’d love to at least try and help! 🙂

Customizing the Tickets Display to Sort by Date

The first thing to try here is to see if the “Default Product Sorting” option in WooCommerce works for you. I’m sorry if it doesn’t, or if you’ve already tried this, but the option is in WooCommerce → Settings → Products → Display. There are date-related options worth trying out, as noted in this screenshot: https://cloudup.com/cgS4Z6VEUzQ.

If that doesn’t help, the only alternative I can think of is to filter the query using pre_get_posts. Pre_get_posts is a powerful filter and you should use it with caution, and read up a bit about it here → https://codex.wordpress.org/Plugin_API/Action_Reference/pre_get_posts

You could then try adding code like the following to your theme’s functions.php file, and see if it helps at all.

This code, in theory, sets the ‘orderby’ query parameter to ‘date’, which is what you’re trying to do. Then, it sets the ‘order’ parameter to DESC, though you can set this to ASC instead by simply replacing DESC in the code with ASC. This will switch the display of the ordered items from descending to ascending, or vice-versa.


add_action( 'pre_get_posts', 'tribe_998283_pre_get_products' );

function tribe_998283_pre_get_products( $query ) {

if ( is_admin() || is_main_query() ) {
return $query;
}

if ( ! isset( $query->query['post_type'] ) || 'product' !== $query->query['post_type'] ) {
return $query;
}

$query->set( 'orderby', 'date' );
$query->set( 'order', 'DESC' );

return $query;
}


If neither of these things work, then unfortunately, there is little left that we ourselves could offer here and your best option would be to contact WooCommerce support or hire someone to make a more involved a customization for you here.

Hopefully something here does help, though – let us know!

Thanks,
George

[George]

Hey Tyson,

Again with the kind words from you – much appreciated! 🙂

As for your issue with the rules not updating, I’m curious, do you have any caching plugins on your site? If so, deactivate those and save the changes you’ve made to style.css again.

Next, head into your theme options panel if it has one – see if you can disable your theme’s caching, which seems to be a problem here. There is a /cache/all.css file that exists in your theme and that’s the one being loaded on your pages, so see if your theme has the option to turn off caching and try doing so if it does. Contact your theme developer for help disabling this if you can’t seem to find a simple option or filter for doing so.

Hopefully these steps will lead the loading of the proper updated file! Let us know if you manage to get that working.

Cheers,
George

[George]

Hey Emiliano,

If you head to your theme’s functions.php file, you should be able to turn this email-sending off by adding the following bit of code to that file:


remove_action( 'wootickets-send-tickets-email', array( 'Tribe__Events__Tickets__Woo__Email', 'trigger' ) );


Let me know if that helps!

[George]

Sorry Gael, this layout problem stems from your theme and your custom site design itself. The ticket form is an HTML table element, and to fix this layout you will need to write CSS to handle the table on mobile views.

We don’t offer support for customizations or theme design things here, so you’ll have to take the reins on this, BUT I’ve gone ahead and written some CSS anyways to hopefully get you started in the right direction 🙂

You’ll want to use CSS3 media queries to make some CSS that will only affect tables in a smaller viewport size. Here’s a bunch of CSS I wrote quickly that, on smaller screens, will break up the table layout a bit. Try copying and pasting this into the bottom of your theme’s style.css file:


@media (max-width: 545px) {

.home-featured-event #tribe-events-content div.cart td,
.home-featured-event #tribe-events-content form.cart td {
display: inline-block;
float: left;
}

.home-featured-event #tribe-events-content div.cart td:first-of-type,
.home-featured-event #tribe-events-content form.cart td:first-of-type {
width: 30%;
border: none;
}

.home-featured-event #tribe-events-content div.cart td:nth-of-type(2),
.home-featured-event #tribe-events-content form.cart td:nth-of-type(2) {
border:none;
width: 40%;
}

.home-featured-event #tribe-events-content div.cart td:nth-of-type(3),
.home-featured-event #tribe-events-content form.cart td:nth-of-type(3) {
width: 30%;
border: none;
}

.home-featured-event #tribe-events-content div.cart td:last-of-type,
.home-featured-event #tribe-events-content form.cart td:last-of-type {
width: 100%;
border-top: none;
}

.home-featured-event #tribe-events-content div.cart tr:first-of-type,
.home-featured-event #tribe-events-content form.cart tr:first-of-type {
border-top: 1px solid #ddd;
}

}


Then decrease your browser size to less than 545px and check out the display of the table there.

We cannot offer more customization support on this issue – but this should hopefully get you off to a great start! Look how things look on your site in smaller viewport sizes after adding this CSS:

You can refine things from here, add more media queries for even smaller device-specific tweaks, adjust the widths of things and add more style rules, etc.

I hope this helps!

— George

[George]

Hey Bradley,

Thank you for your business and for your interest in licensing even more sites!

There are definitely some options here, namely these ones:

1. You can buy new “Personal” licenses just for those 2 new websites.

2. You can go to http://theeventscalendar.com/my-account/license-keys and click the “Upgrade” buttons in the top-right corner of the license key boxes to increase the amount of allowed sites for the license.

3. You can email us at [email protected] for a small discount code that you can use for doing option #2 🙂

Let me know which of these sounds most appealing!

Cheers!
George

[George]

Hey Steven!

Thanks for reaching out. There are two main solutions I can think of here. First is the Events Calendar Pro add-on’s “Week View”, which only shows events over a sevn-day week period. You can view a demo of this live at http://wpshindig.com/events/week/

The other option is to make a custom Events List yourself on your site that just lists events from the last 7 days. We don’t support customizations here, so it’s a bit outside the scope of our support to actually write example code for you, but you’d basically just use the function tribe_get_events() in some template on your site → https://theeventscalendar.com/knowledgebase/using-tribe_get_events/

I hope this information helps – let me know if you have further questions!

Cheers,
George

[George]

Hey Luc,

Thanks for reaching out. There unfortunately is not just a simple shortcode that would enable this, but there are indeed some customizations that can be made to the code to enable this.

Before we get there, though, can you clarify exactly what you mean here a bit? What I mean is, there are usually two emails sent with each purchase of tickets with our WooCommerce Tickets add-on: the confirmation email immediately after the order is made, and then an email with the actual tickets to the user.

1. Are you only talking about adding the event date to the confirmation email here?

2. If so, then I’m curious why you would want to modify this email – I’m not belittling your request to do so! And can definitely help with showing you how to do it. But it’s an interesting thing because the two emails are separate for separate purposes. Specifically, the “Tickets” email holds the event date, venue, etc. – but the order confirmation email is more of just a receipt, so it should keep the order date (even if we add the ticket purchase date, too). Let me know what your thoughts are on these points and if you agree.

3. To get started on making this customization to the order email, you will end up needing to make some code changes. You can learn about our Templating system, as that’s what I’ll recommend using if we get there → https://theeventscalendar.com/knowledgebase/themers-guide/

Give that article a read to start getting familiar with how our template override system works – if you want to proceed with making this customization, then we’ll basically just be duplicating the existing “Confirmation email” template and just adding an “Event date:” field.

Thanks!
George

[George]

Hey Bodin,

Sorry you’ve run into issues here! Can you please clarify each of the following details about your site?

1. What was the last thing you changed on your site before this problem started happening?

2. Do you have any custom Events templates in your theme?

3. If you activate a default theme like Twenty Fourteen on your site, do these problems persist?

Thank you!
George

[George]

Hey Barry,

I’m sorry you’ve run into this conflict on your site! It is unfortunately not a known issue or, therefore, one that we are actively working on at this time.

Is there any location on your site where we could take a look at this broken arrow indicator in person? (I couldn’t find an event or page after a few minutes of browsing http://thaihealingalliance.com/).

I’ll happily take a closer look if so – we might be able to at least identify the specific error, and that could be very helpful for taking action to fix it.

Thank you!
George

[George]

Hey Shah,

Thanks for reaching out to us!

First, I removed the username and password you posted here. Please do not post login information on a public website like this! Further, we cannot log into customer sites so I will not be able to log in and view anything in your admin.

As for the email, can you specify exactly what email this is? When do people receive this email from your site?

Take a look at your quote here:

Thank you very much for registering with Medical Events dot com, home of Medical Industry Events. Please copy password below. Click on link in the last line, paste password , click on login. Remember, you can always change your

This seems to be related to the general registration of users on your WordPress site, which is not related to The Events Calendar or any of its add-ons. We don’t offer support for general WordPress questions here, so let me know some more information about this email and when it is sent to people and hopefully I can be more helpful from there 🙂

Cheers,
George

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