How to stop sending email tickets after the order was completed??

[Emiliano Pasini]

Hi, I don’t want to send any tickets, the order confirmation is enough, it is possible to stop sending tickets?
Thanks,
Emiliano

[George]

Hey Emiliano,

If you head to your theme’s functions.php file, you should be able to turn this email-sending off by adding the following bit of code to that file:


remove_action( 'wootickets-send-tickets-email', array( 'Tribe__Events__Tickets__Woo__Email', 'trigger' ) );


Let me know if that helps!

[Emiliano Pasini]

Hi, I did that but I’m still receiving tickets/emails, another way??

[George]

Hey @emiliano,

Hm, sorry about that! This works for me so I’m not quite sure what the issue is, but there are two more things to try. First, try adding the “priority” to that remove_action() call, so that it looks like this:


remove_action( 'wootickets-send-tickets-email', array( 'Tribe__Events__Tickets__Woo__Email', 'trigger' ), 10 );


If that still does not work, then try replacing the code altogether with this instead:


remove_all_actions( 'wootickets-send-tickets-email', 10 );


I hope this helps!

[Emiliano Pasini]

Hi, I just try that and still is not working, I keep receiving tickets.

mm another alternative would be to edit the ticket,
The root for the Complete order is here woocommerce/emails/customer-completed-order.php.
Could you please let me know where is the root to edit the ticket.

Thanks,
Emiliano

[George]

Sorry that has not worked Emiliano! Customizing that file you mentioned is not a good idea, unless we absolutely have to. But I think I have one more snippet that will work for you.

Instead of the other snippets I recommended, try adding this one to your theme’s functions.php file:


add_action( 'woocommerce_email_classes', 'remove_wootickets_email', 100 );

function remove_wootickets_email() {
remove_all_actions('wootickets-send-tickets-email');
}


[Emiliano Pasini]

Hi, this code works, the problem is that I’m loosing all the the other action functions ( as Processing and Complete order ). In this case, I won’t be able to resend any email in case the user haven’t received the automated one.

Sorry about that, I thought that removing the ticket email would be much easier,

Thanks,
Emiliano

[Brian]

Hi try this…

https://gist.github.com/jesseeproductions/7ec5827ffa34a3995dc9

The filter you can use to remove the message that tickets will be sent.

Let us know how that works.

Thanks

[George]

Hey Emiliano,

Any luck with the solution that Brian shared? It’s a great solution and I hope it works for you! 🙂

(And thanks for sharing that, Brian!)

– George

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