Maps and other information are gone

[bodin]

Hi,

I just noticed that all the detailed information is gone about an Event.
All I can see is the “free text” field and the export to GOOGLE CALENDAR and ICAL EXPORT.

All details like Venue etc. are completely gone that used to appear after the FREE TEXT field.

Would be very thankful for quick support!

[George]

Hey Bodin,

Sorry you’ve run into issues here! Can you please clarify each of the following details about your site?

1. What was the last thing you changed on your site before this problem started happening?

2. Do you have any custom Events templates in your theme?

3. If you activate a default theme like Twenty Fourteen on your site, do these problems persist?

Thank you!
George

[bodin]

Hi George!

Thank you for a quick reply!

1. I am not sure. Maybe the last update of ECP and Community Events. But I unfortunately updated quickly without verifying.

2. I don’t think I have.

3. Activating the theme Twenty Fourteen makes the Google Map and other information appear again.

Thank you!

Regards,
Andreas

[bodin]

Hi again!

Think I have to correct one of my answers. It was such a long time since I worked with all this and it has worked so smoothly so I have not had to do a lot of hands-on. 🙂

2. I do have custom Event templates in my Themes folder.

Regards,
Andreas

[George]

Hi Andreas,

Thanks for the information. These are the two most important pieces of information that you shared:

2. I do have custom Event templates in my Themes folder.

3. Activating the theme Twenty Fourteen makes the Google Map and other information appear again.

These both indicate that your custom Events Templates in your themes folder are causing the problem.

Please first make a backup or multiple backups of your theme’s entire custom /tribe-events folder so that you don’t lose them in the next step. After this, try temporarily removing your theme’s whole /tribe-events folder and see how things behave.

If your theme without your custom /tribe-events folder of custom templates works fine, then we can narrow the problem down to just your custom files. If your theme still has problems even after removing your /tribe-events folder, then your theme itself is likely the source of the problems and we can proceed from there.

Thank you for your patience!
George

[bodin]

Thank you so much George!

You were right! I made a backup and noticed that I had two files (single-event.php and tribe-events.css) directly under the /tribe-events folder in my themes folder as well as two sub-folders named /list and /pro.

I deleted the two files that were directly under the /tribe-events folder and then it worked!

Again thank you very much George!

Kind regards,
Andreas

[George]

Awesome! Glad to hear things worked out, Andreas.

If you’re ever interested in making custom template files again, you absolutely still can despite the code changes. Just be sure to read our guide for doing so here, for a refresher (we’ve updated some things in recent months) → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Cheers,
George

[Author]

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