welcome email wrong password

[Shah]

please see the mail. The password says, “both” to all registrants. This is obviously wrong and does not work. When we go to forgot password, the right address shows up. It started happening recently. see the wordpress welcome email below:

Thank you very much for registering with Medical Events dot com, home of Medical Industry Events. Please copy password below. Click on link in the last line, paste password , click on login. Remember, you can always change your

password once, you are logged in.
Username: removed by george!
Password: removed by george!
http://medicalevents.com/wp-login.php

[George]

Hey Shah,

Thanks for reaching out to us!

First, I removed the username and password you posted here. Please do not post login information on a public website like this! Further, we cannot log into customer sites so I will not be able to log in and view anything in your admin.

As for the email, can you specify exactly what email this is? When do people receive this email from your site?

Take a look at your quote here:

Thank you very much for registering with Medical Events dot com, home of Medical Industry Events. Please copy password below. Click on link in the last line, paste password , click on login. Remember, you can always change your

This seems to be related to the general registration of users on your WordPress site, which is not related to The Events Calendar or any of its add-ons. We don’t offer support for general WordPress questions here, so let me know some more information about this email and when it is sent to people and hopefully I can be more helpful from there 🙂

Cheers,
George

[Shah]

Thanks George.You are right this is the standard new user (welcome) email that he/she receives after registering. I have a feeling that all your other clients will have this problem therefore, I will write in detail.

This issue started with new WP upgrade to 4.3. This upgrade adds more security. Previously, the welcome emails for a new registrant had three lines in it message:

User:
Password(temporarily assigned by WP):
Link to login

The new emails contains only two links. One takes to a page that has WP assigned password, that you copy and past on login page.
The second is simply a login link (which probably is useless since, you cannot login without a password)
in other words we cannot see the WP password in our email directly.
George you may want to click on submit event and register to see the clear picture since , others may ask you the same questions.

There is a second important issue. In my previous message I mentioned that the email that a new registrant receives has three fields(after upgrading to WP 4.3. The password said “both”. This message was due to SB welcome plugin that worked well prior to WP 4.3 Upgrade. I deactivated the SB welcome plugin and it changed.

Last but not the least. Our events appeared weird N different when I used my neighbor’s computer with Windows 10. I am sure your team is testing with windows 10.

[George]

Hey Shah,

This seems to be the core of your issue regarding the post-registration emails:

in other words we cannot see the WP password in our email directly.

That is something new in WordPress itself, not any of our plugins, so there’s unfortunately not anything I can do to help address that. Sorry to disappoint!

As for things looking weird in Windows, we do indeed test in Windows and if there is a very bad issue with display it is most likely the result of theme issues.

— George

[Support Droid]

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[Author]

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