[George]

Thanks for the kind words Glen! I’ll close up this thread for now but if you have any other questions or concerns, open a new thread any time 🙂

— George

[George]

Thanks for the update – I will close up this thread for now then. Open a new thread any time if any other issues arise!

— George

[George]

Hi Andreas,

Thanks for the information. These are the two most important pieces of information that you shared:

2. I do have custom Event templates in my Themes folder.

3. Activating the theme Twenty Fourteen makes the Google Map and other information appear again.

These both indicate that your custom Events Templates in your themes folder are causing the problem.

Please first make a backup or multiple backups of your theme’s entire custom /tribe-events folder so that you don’t lose them in the next step. After this, try temporarily removing your theme’s whole /tribe-events folder and see how things behave.

If your theme without your custom /tribe-events folder of custom templates works fine, then we can narrow the problem down to just your custom files. If your theme still has problems even after removing your /tribe-events folder, then your theme itself is likely the source of the problems and we can proceed from there.

Thank you for your patience!
George

[George]

Hey @Barry,

I checked out the link you provided but could still not see the specific issue live. I’m sorry, and unfortunately if the Nivo Slider is breaking your site you will have to contact their support team for further assistance.

I’ll close up this thread for now. If any other issues arise on your site, come back and open a new thread any time.

Cheers!
George

[George]

Hey Gael,

You should be able to target that column of table information with this CSS selector:


.home-featured-event #tribe-events-content div.cart td:nth-of-type(3),
.home-featured-event #tribe-events-content form.cart td:nth-of-type(3)


So, something like this should work in theory to create a minimum width which might help. Something like this:


.home-featured-event #tribe-events-content div.cart td:nth-of-type(3),
.home-featured-event #tribe-events-content form.cart td:nth-of-type(3) {
min-width: 10% !important;
}


I hope that helps!

Cheers,
George

[George]

Hey @papertower,

Thanks for investigating this, and for your patience as we try and wrestle with this bug…this is very odd! I cannot recreate this at all.

Can you share your system information with us? We have article on how to do so here for reference → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hey Anna,

You can indeed use event conditional tags to only run the code in certain places – check out a list of conditionals here: https://gist.github.com/jo-snips/2415009

Play around with those, hopefully you can get it working as you desire.

[George]

Hey @shreinmedia,

I removed the login information you posted here since we cannot log into user sites, and for security 😉

I know you have experienced that feeling of being caught in between support and that’s what I’m hoping to avoid.

I’ve definitely experienced this and am indeed trying to help out here! To further that goal, can you clarify exactly what you mean when you wrote this:

The way Enfold theme handles Events Calendar recurring events is with a module in their drag and drop editor

If the Enfold theme is providing any different interface for our recurring events feature, then this truly is a theme issue that we would not be able to help with, and could at best just encourage to see if they can help you remove their custom interface and any custom code related to The Events Calendar.

Can you clarify what you meant by that quote? Can you take a screenshot of their drag-n-drop module for this?

Thank you!
George

[George]

Hey @John!

I’m really sorry that you’ve encountered this issue – this is actually a known bug that a user reported a little bit ago, and even submitted a fix for! You can see the fix here:

We are including this fix in our next release of The Events Calendar.

For now, until that fix arrives, you should be able to get around this by heading to src/Tribe/Query.php in your plugin files for The Events Calendar. Around line 302 or so you should see a line of code that looks like this:


$screen = ! is_admin() || ( defined( 'DOING_AJAX' ) && DOING_AJAX ) ? null : get_current_screen();


You should be able to fix this error by remove that line of code, and replacing it with this instead in the exact same location:


$screen = null;

if ( function_exists( 'get_current_screen' ) ) {
$screen = ! is_admin() || ( defined( 'DOING_AJAX' ) && DOING_AJAX ) ? null : get_current_screen();
}


I’m sorry that editing core plugin code is required to fix this currently. We have it included in the next release and hopefully this all helps!

Cheers,
George

[George]

Hi @nancymcnamara,

1. Do you have any custom templates for The Events Calendar on your site?

2. If yes to #1, does temporarily removing these custom templates help at all?

3. If no to 1 (and therefore 2), can you please share your system information with us? Here’s on article on how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

4. When did this problem arise? Was it always like this? Did the title show in the past? If it did show in the past, then what was the last change you can remember making on your site before this issue arose?

Thank you!
George

[George]

Sorry Grant, at its core this is a theme-related issue and your theme developer is wrong about not being able to change things. We documented the template-related changes literally file-by-file in this post here, which we broadcasted over our social media accounts and via email well in advance of the 3.11 release: https://theeventscalendar.com/the-events-calendarproadd-ons-3-11-things-to-be-aware-of/

Item #15 there includes all of the template-related changes that matter here.

Is your main goal to have the two “venue” and “organizer/details” info boxes just be on the right side of the page? If so, then until your theme developer updates their theme, you should be able to get that to work by adding the following CSS to the bottom of your theme’s style.css file:


.tribe-events-single-section.tribe-events-event-meta {
clear: both !important;
float: right !important;
}


Here’s a screenshot of how that makes thing look on your site → https://cloudup.com/cai0XsSJjsm

I hope this helps, and eel free to pass it along to the theme developer along with that blog post of ours which lists all the template changes.

Cheers,
George

[George]

Thank you for your interest in contributing to our translations! Unfortunately, we don’t accept translations manually like this anymore.

We use a translations site here → http://translations.theeventscalendar.com

You can add, update, and correct translations on that site. Check out these knowledgebase articles to learn how to do so!

• https://theeventscalendar.com/knowledgebase/adding-or-updating-a-translation/
• https://theeventscalendar.com/knowledgebase/changing-the-language-on-your-calendar/

Thank you,
George

[George]

Hey @cardsmithsbreaks

Sorry to hear that you’ve run into this. I’m curious, have you done any testing with deactivating plugins on your site or anything? You have many plugins, and while the ones I saw all seem like pretty good-quality ones, a conflict is possible here – based, if anything, on the fact that I cannot reproduce this problem on my local install…

If you’re able to, I’d recommend running through as many of the steps outlined here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Let us know what you’re able to do there, and what you find by doing it. In the meantime I will continue to try to recreate this issue.

Thank you for including your system information right off the bat! 🙂

Cheers,
George

[George]

Hey @R,

I’m very sorry to admit this, but I don’t quite understand what your issues are exactly.

Can you please specify:

1. What exactly do you mean when you say “we receive reports” – you mean from people? If so, what is happening specifically? Do you mean from an automated error tool on your site, or Google Webmaster tools or something?

2. Where does this link appear specifically: http://www.theaterreserveringen.com/event/nonsens-10/all/

Thank you for more information @R, and I apologize for my lack of understanding. It is hard to figure out what you mean in your post and I just want to make sure that I understand your issues as well as possible so I can be helpful!

Cheers,
George

[George]

Hey @intuitivestacia,

Sorry to hear about this! These problems are unfortunately indicative of a theme or plugin on your site, and to test for this, I’d recommend running through the troubleshooting steps outlined here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Start with your theme first, then go through the plugin-related steps if the issues are the same even after switching your theme.

These steps may seem tedious but they’re actually quite simple to work through and should offer some great insight into the source of these problems on your site.

Let us know what you find!

Thanks,
George

[Author]

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