[George]

Hey @Jen,

I’m sorry to hear about this issue on your site! The captcha is working for me on my testing site, and in searching for similar issues to this I wasn’t able to find anything; so, unfortunately, this may be an issue unique to your server or something.

To get started on trying to figure out if that’s case: how are you hosting your website? E.g. are you self-hosting somewhere, are you using something like GoDaddy web hosting, or Media Temple, Pantheon, WP Engine, etc.?

Next, can you share your System Information with us? Here’s how to do so → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Finally, to clarify: does this “internal error” show up just when you go to the page itself? Or does it only happen when you try submitting the event there? And in either case: does the whole issue go away if you simply remove your Captcha API keys?

Thank you!
George

[George]

Hey John,

Sorry you’ve been having some trouble here, you should definitely be able to set up the recurrence patterns you described here and if you haven’t already I’d recommend checking out this Knowledgebase article to learn how → https://theeventscalendar.com/knowledgebase/pro-recurring-events/

If this article still does not help, let me know!

Thank you,
George

[George]

Hey @Johannes,

Thanks for reaching out! I took a look at your site and saw that the event Featured Images were showing in your “Upcoming Events” widget, as shown in this screenshot:

Do you mean that you want these photos to show somewhere else on your home page? If so, where? If it is any place other than the Upcoming Events widget, then yes it would be possible to show the event images there, but it would be a theme customization and not something we can help with directly. If you’re curious about the code involved in first getting the events, and then showing the featured images from them, I would recommend the functions tribe_get_events() and tribe_event_featured_image(), respectively.

You can learn more about these functions here:

• tribe_get_events()
• tribe_event_featured_image()

If you are not comfortable editing code yourself, you will unfortunately have to hire someone to help you. You should first contact your theme developer to see if they can help or can recommend developers; if not, or regardless of their answer in general, we have a list of highly-rated developers here if you’re interested → http://m.tri.be/18k1

Thank you!
George

[George]

Hey Stephan,

I’m sorry I forgot to mention this, but there are actually two useful step here that you can do to further the bug report. First, to help us recreate your problem, can you share your System Information with us? Here’s how to do that -> https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Then, you can try running through our troubleshooting steps here -> https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

In doing those steps, check on the issue with your Events pages in “Private Browsing” after EACH step. Does any behavior of this issue change at all anywhere along the way?

This process will help reveal or rule out the possibility of theme or other plugin conflicts, which could definitely be a factor here.

Thank you!
George

[George]

Hey Stephan,

Thank you for reporting this issue – it’s something that was not on our radar and we can definitely do some more investigation here to see what’s going on and if there’s a fix we can make to resolve this issue.

If the issues are, indeed, with iOS’s localStorage limitations in Private Browsing mode, then unfortunately there may be little if nothing we can do to work around that since all of The Events Calendar’s code, of course, runs in the browser directly. In other words if the operating system limits the browser’s ability to run certain code then we can’t get around that as a piece of code running inside the browser, like a knife trying to cut itself…

I will pass this issue along to developers for further investigation to see if what I mentioned here is, in fact, the case – there may be a simpler bug with our code or something, but even if this is the case I do not have a fix to recommend at the moment 🙁 And we do not have a release planned for at least several more weeks from now in the future.

I apologize for the lack of actionable things to do at present regarding this issue; please let me know what you think about all of this, and if there’s anything else I can help you with!

Sincerely,
George

[George]

Hey Jan,

Sorry you’re having trouble here, I’m happy to help and try to sort things out. You mention these things in your post:

Have downloaded the zip file from my account / Download
Have checked the lic key

What happens, specifically, when you try to update the plugin manually? If you cannot run the update successfully, then what I’d recommend doing is a “clean install” of the 3.12.x version of Events Calendar PRO.

To do that, you essentially just first make a back-up of your site and database if possible; the following steps will not erase any data from your site, but backups are just a good precautionary measure regardless!

Then, delete – not just deactivate, but delete – the existing version of Events Calendar PRO off of your site.

Then download a fresh copy of it from theeventscalendar.com/my-account/downloads.

Finally, install this “fresh” version and activate it on your site. Proceed with entering your license key again when prompted, and you should be good to go! 🙂

Let me know if this helps!

– George

[George]

Hey DGibbs,

Sorry you’re having trouble here! Your account doesn’t show that you have any premium product licenses from us; is that correct?

If so, we will unfortunately have to direct you to our Free support forums here > https://wordpress.org/support/plugin/the-events-calendar

Our premium forums here on this site are for paying customers only, with the free forums labeled “Pre Sales” and “Translations” limited only to pre-sales questions and translation-related questions, respectively.

With all that being said, before closing up this issue, one thing that might help here is for you to clarify why “PRODUCT” is in your URL at all? Did you change the “Event slug” option in your Events > Settings admin page to be “product”? If so, change that back to “event” and see if it helps.

Next, I’d recommend our troubleshooting steps here as this is an odd issue that I have never run into > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Run through those steps and let us know what you find!

Thanks,
George

[George]

Hey Brandon,

Thanks for sharing this. If things work fine in Twenty Twelve, then unfortunately that indicates a code conflict with your other theme 🙁

I’d recommend contacting your theme developer for support on this for now. In the meantime, one additional thing you can try is to see if any errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

Once you make this change, activate your conflicting theme and see if any errors pop up; then share those errors here. That may help us provide more insight here.

I’m sorry for the disappointing news here Brandon – there is very little we’re able to do for theme issues but hopefully the WP_DEBUG steps above will reveal something useful!

Sincerely,
George

[George]

Hey Dustin,

There is unfortunately not a shortcode or other method for embedding the Map View at this time; it’s not “portable”, so to speak… 🙁

I’m sorry to bear that news; let me know if you have any other questions, comments, concerns, etc.!

Cheers,
George

[George]

Hey James,

Thanks for reaching out and for being mindful of our limitations with custom code support; I appreciate your awareness of it!

Fortunately, if you’re just trying to hide that “Sell using” text and radio button, this is quite easy to do – you should be able to pull it off by just adding the following code snippet to your theme’s functions.php file:


if ( function_exists( 'tribe_get_events' ) ) {
function tribe_support_1010768() {
echo '<style>#ticket_form_table tr:nth-of-type(2) { display: none; }</style>';
}

add_action( 'admin_head', 'tribe_support_1010768' );
}


This works well for me and I hope it does for you, too. Let me know! 🙂

Cheers,
George

[George]

Hey @integrity,

I see that you originally posted about this in another thread, so I unfortunately don’t know how much more helpful I can be here – but to get started:

1. Can you share your system information with us? I will try to recreate your problems based on that. Here’s how to share your System Information → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. Also, can you clarify exactly where you found this code?

3. Finally, for now, can you just clarify what your exact goals are for using this code? There may be an alternative method or something for achieving the same thing.

We only provide extremely limited support for custom code, but I’m happy to at least try and help as much as I can here. Addressing these three items in this reply will give us a good foundation for testing and troubleshooting; I look forward to your reply!

— George

[George]

Hey Phil,

Thanks for reaching out. I do not know of any formal recompense plan at this time, though I must admit that many of these decisions are still being hashed out as we build our bundles features (we’re focused on the back-end and front-end coding of this feature for now, which is more intensive than it might seem!).

However, with this being said, we are not looking to rip off our customers at all here, which is the original intent of the bundles to begin with. So if, for example, you indeed were to buy a set of plugins that a mere week later come out as a cheaper bundle, and contacted us about it over email at [email protected], a partial refund of some kind could totally be worked out depending on the circumstances.

I hope this all isn’t too vague, and helps a bit; let me know if so!

Thanks,
George

[George]

Is there any talks of adding some sorting mechanism for these types of scenarios in future?

Hey Tony,

We’ve indeed had such talks, and are working on a top-secret, huge set of changes for our entire Tickets Framework 😉

I can’t say much at this time, and in all honesty the specific inclusion of ticket reordering may not be part of the initial launch of this big update – but we do actively want to improve this and have indeed heard from several users who want these features as badly as we do!

I know this information isn’t all that helpful; but, if anything, just know that yes, we are working on this and are aware of how much smoother the ticket management in the edit screen can be.

Let me know what you think and/or if you have any other questions!

Cheer,
George

[George]

Hey @Leonid,

There is unfortunately no way to do this with our plugins by default 🙁 You would have to do some custom development and render an all-new template for doing this.

We can’t help with custom development here, but there are many developers out there for hire who can! If you’re interested in this, we have a list of some highly-rated developers here → https://theeventscalendar.com/find-a-customizer

Cheers!
George

[George]

Hey @Kerry,

The thread was likely closed as a means of keeping things organized and keeping your conversation moving; now that you tried updating and still have issues, the texture of the issue is actually different than before and so a new thread helps us tend to your issue more quickly and efficiently. And the closing of the thread itself does act as a check to see if the fix worked – if we don’t see a new thread from you, then the update worked Otherwise, you’d open a new thread and so it’s clear the issue persists. And here we are 🙂

No harm was meant by that decision; I’m sorry if it came across that way!

Now as for your persisting/new issues, to get started here I’m wondering if you can do two things:

1. First, share your system information as described here → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. Next, can you upload your .ics file somewhere like http://ge.tt and share the download link so that we can test it manually? I will try to recreate your problem; I don’t currently, so there may be an issue with your .ics file itself or with other software on your site causing a conflict here.

These two pieces of information will help us a lot. Thank you in advance for sharing them!

— George

[Author]

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