Not able to update to 3.12

[Jan]

Here is my status:

I am not able to update the PRO to 3.12
Have downloaded the zip file from my account / Download
Have checked the lic key

Please help

[George]

Hey Jan,

Sorry you’re having trouble here, I’m happy to help and try to sort things out. You mention these things in your post:

Have downloaded the zip file from my account / Download
Have checked the lic key

What happens, specifically, when you try to update the plugin manually? If you cannot run the update successfully, then what I’d recommend doing is a “clean install” of the 3.12.x version of Events Calendar PRO.

To do that, you essentially just first make a back-up of your site and database if possible; the following steps will not erase any data from your site, but backups are just a good precautionary measure regardless!

Then, delete – not just deactivate, but delete – the existing version of Events Calendar PRO off of your site.

Then download a fresh copy of it from theeventscalendar.com/my-account/downloads.

Finally, install this “fresh” version and activate it on your site. Proceed with entering your license key again when prompted, and you should be good to go! 🙂

Let me know if this helps!

– George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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