EC plugin pulling from Products, not from Events

[DGibbs]

Hi this is odd

None of my listings in Events is being pulled in to The Events Calendar. Rather, only listings in Products in this theme (Beau) are being pulled in and displayed by Events Calendar.

You can see here in the URL for an individual “event” or tour http://tanyatomkins.com/dev/PRODUCT/world-tour-2015/

I can’t find a Setting in the EC plugin to direct it to pull in my EVENTS, rather than PRODUCTS. Could you point me in the right direction?
THANK YOU!

[George]

Hey DGibbs,

Sorry you’re having trouble here! Your account doesn’t show that you have any premium product licenses from us; is that correct?

If so, we will unfortunately have to direct you to our Free support forums here > https://wordpress.org/support/plugin/the-events-calendar

Our premium forums here on this site are for paying customers only, with the free forums labeled “Pre Sales” and “Translations” limited only to pre-sales questions and translation-related questions, respectively.

With all that being said, before closing up this issue, one thing that might help here is for you to clarify why “PRODUCT” is in your URL at all? Did you change the “Event slug” option in your Events > Settings admin page to be “product”? If so, change that back to “event” and see if it helps.

Next, I’d recommend our troubleshooting steps here as this is an odd issue that I have never run into > https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Run through those steps and let us know what you find!

Thanks,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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