Not a valid URL – iCal importer

[Kerry]

I had a thread going which was closed to new replies.

After going through 2 separate updates, this is still not working.

The new error is now: Unable to retrieve content from the provided URL

Why was the previous thread closed when no-one even checked to see if this was in fact a fix for an error for a paid product that I haven’t yet been able to use?

[George]

Hey @Kerry,

The thread was likely closed as a means of keeping things organized and keeping your conversation moving; now that you tried updating and still have issues, the texture of the issue is actually different than before and so a new thread helps us tend to your issue more quickly and efficiently. And the closing of the thread itself does act as a check to see if the fix worked – if we don’t see a new thread from you, then the update worked Otherwise, you’d open a new thread and so it’s clear the issue persists. And here we are 🙂

No harm was meant by that decision; I’m sorry if it came across that way!

Now as for your persisting/new issues, to get started here I’m wondering if you can do two things:

1. First, share your system information as described here → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. Next, can you upload your .ics file somewhere like http://ge.tt and share the download link so that we can test it manually? I will try to recreate your problem; I don’t currently, so there may be an issue with your .ics file itself or with other software on your site causing a conflict here.

These two pieces of information will help us a lot. Thank you in advance for sharing them!

— George

[Kerry]

This reply is private.

[George]

Hey @Kerry,

Thank you for sharing this information, and for your patience with this issue. I downloaded both of the .ics files on the http://ge.tt page you linked to, and both imported fine for me on my test site.

With that in mind, then, there are a few things that we can try for troubleshooting purposes.

First, even though it’s a very small thing and almost certainly will not impact this issue, is to update The Events Calendar to its most recent version which is 3.12.3 – you’re already at version 3.12.2, so again, this will likely not be a factor here; but it never hurts to cover all the bases 🙂

Next, I’m wondering if you can run through the troubleshooting steps outlined in this article → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

After each step in that process, e.g. after each plugin deactivation especially, check on these import-related issues again. Do a test import. Do the issues persist? If anything suddenly improves along the way, then that reveals a code conflict with whatever theme or plugin you last deactivated before things worked.

I’m sorry that at this point this is the best step we have; but I can’t reproduce your problems and even tested your .ics files directly, and my PHP version is very close to your too, so your theme and plugins are the only variables left to test at this moment.

Let us know what you find from that testing!

Thank you,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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