Captcha internal error on community add event

[eqstl]

The captcha / recaptcha is not working. we added the key and secret, but the page for adding events just says:

An internal error occurred: 5214F4354D7C1.A806C8B.8507FA19

[George]

Hey @Jen,

I’m sorry to hear about this issue on your site! The captcha is working for me on my testing site, and in searching for similar issues to this I wasn’t able to find anything; so, unfortunately, this may be an issue unique to your server or something.

To get started on trying to figure out if that’s case: how are you hosting your website? E.g. are you self-hosting somewhere, are you using something like GoDaddy web hosting, or Media Temple, Pantheon, WP Engine, etc.?

Next, can you share your System Information with us? Here’s how to do so → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Finally, to clarify: does this “internal error” show up just when you go to the page itself? Or does it only happen when you try submitting the event there? And in either case: does the whole issue go away if you simply remove your Captcha API keys?

Thank you!
George

[eqstl]

thanks! we decided to remove it. i think the problem was more that our theme wasn’t letting us ad the CAPTCHA code to the correct place.

[George]

Hey Jen,

Thanks for the update! I’m glad things are working a bit better now, even though I admit to not knowing what exactly caused that error…it’s one I haven’t seen before, and seems to be server-related. If it pops up again, contact your webhost’s support team about it, and open a thread here too if relevant.

Best luck with your site!

George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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