[George]

Hey Peter,

Your reply is unfortunately empty here! 🙁 What content were you trying to share? If it was an image, I’d recommend the exact procedure I wrote about in my most recent reply before this one. Don’t try to embed or HTML-encode images, just paste their URLs in…

Thank you!
George

[George]

I’m sorry to hear about this Craig, genuinely. I do not recreate your issues and thus don’t have an immediate fix I can share at this time. I’m really sorry about all this trouble and the frustration from this – it seems like your purchases happened more than 30 days ago, so a fully refund may not be possible. Or it at least might just take us some more time to process than normal – however, we’re happy to our best to refund you and to do that please forward your original order receipt email to us at [email protected].

By “order receipt” I do not mean something like your PayPal receipt, I mean the receipt from http://theeventscalendar.com directly – it features your “order number” prominently, for example.

Sincerely,
George

[George]

The example you gave is, unfortunately, what would be required here 🙁 I’m really sorry about that @Graphic!

Sincerely,
George

[George]

Hey David!

Once Events Calendar Pro is activated on your site, you should be able to find the license key fields in Events > Settings > Licenses and enter your license there.

Do you find this tab to begin with?

If not, can you share your system information with us as per this article? → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thanks!
George

[George]

Hey @ballstonjournal,

I’m really sorry about all of this – I do not personally notice the pattern you mention where this has come up a lot. You mention this in your post here:

Since then, I see six more posts all similiar with deflection to Facebook, JetPack, etc.

Can you share links to all of the specific threads you are referring to? That will help me get a sense of this issue – it may truly be a limitation with Facebook.com. I understand your skepticism of us shrugging responsibility off to another third-party, but with our Facebook.com and Eventbrite.com integrated plugins, we genuinely are at the mercy of their APIs and what rules they impose upon them. The implications of this are far-reaching in terms of features we can or cannot provide.

Thank you in advance for those threads! I agree with you that this needs a closer look, and having all of this extra data will help us zero in on the nature of the problem.

Sincerely,
George

[George]

Hey Steffania,

Thanks for your interest in the Pro plugin! I will address your questions in order:

1. Actually I’m using the free version and when I installed the plugin was created automatically a “Event page” and I cannot change nothing inside this page. In pro version I can put more things inside this page or I can use shortcodes to put the Event calendar in other pages?

The lack of back-end management available for the Events page is by design. This page is a “fake” page, it’s more of an endpoint for events like a feed. This is so that we can serve up events for months and years into the future or past…a static page doesn’t afford the same flexibility.

This works the same way with the PRO add-on installed. Further, there is unfortunately not a way to embed the fully-featured month view or other calendar views into a page via shortcode. The most we have are some widget shortcodes as written about here → https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

2. I would like to use a small calendar on my home page and when the user click on a day, he see the events on that day or and have the option to go to full calendar on the Events page. Is it possible? Do you have some example?

I unfortunately don’t know quite what you mean here, which fact I am genuinely sorry about. Check out the built-in “Day View” that comes with Events Calendar Pro on our demo site here → http://wpshindig.com/events/today/

Anything you’re seeking here that is not there already would only be possible with code customization as per the Themer’s Guide here → https://theeventscalendar.com/knowledgebase/themers-guide/

We’re not able to help with any custom code, but that guide alone should get you quite far with any customizations you seek to make – if not, you’d have to hire someone to help out. We have a list of highly-rated developers for hire here → http://m.tri.be/18k1

Cheers!
George

[George]

Sorry to hear this @Jon! Are you attempting to activate from a network-activated version of The Events Calendar’s settings page? If so, can you try doing it from the admin of the plugin activated on an individual sub-site instead?

Thank you for your patience with this!
George

[George]

Hey @Keith!

Could you give me a pointer to which CSS I need to modify to make basic changes to the font, size, and background for the Filter Bar?

Font and size styles are usually dictated by your theme – in terms of background, that should be customizable with code like this:


#tribe_events_filters_wrapper.tribe-events-filters-horizontal,
.tribe-filters-closed #tribe_events_filters_wrapper.tribe-events-filters-horizontal {
background: red !important;
}


To find out specific font styles on elements in your page, and see if the theme is setting them or not, I’d recommend getting and using a [free!] tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome. They have “Inspector” tools that let you zoom right over the element you’d like to customize.

In fact, you should use this tool for any other CSS-related questions, like your next one which was this:

Also, if I wanted to change the design of the arrow from a horizontal one to a vertical one, how would I go about that?

For example, using the tools I recommended above you’d find that you can change the contents of that arrow by using the following selector:


#tribe_events_filters_wrapper tribe_events_filter_item h3 span::after,
#tribe_events_filters_wrapper .tribe_events_filter_item.closed h3 span::after {
background-color: red !important;
}


Finally, if I want to remove the default search bar, i.e. the one that contains DATE, SEARCH and NEAR, and move the View drop-down into the Filter Bar, how would I go about that? Would there be any donwside to this, other than the obvious removal of functionalit? [sic]

There is no downside to this other than, as you mentioned, the loss of the functionality they provide. You can hide the filters like this:


#tribe-events-bar .tribe-bar-filters {
display: none !important;
}

To move the remaining “Views” item down into the filter bar, however, is a bit more complicated. There are numerous ways to go about doing this, ranging from pure-CSS methods to customizing PHP templates outright using the methods described here → https://theeventscalendar.com/knowledgebase/themers-guide/

I hope this all helps!

Cheers,
George

[George]

Hey David,

I’m really sorry to hear that our plugins didn’t meet your needs, but I appreciate your politeness despite your dissatisfaction and just wanted to comment on that 🙂 Thank you David!

We can definitely issue a refund here – we offer 100% refunds within 30 days of purchase. To actually process your refund can you forward a copy of your original receipt order email after you bought your license to [email protected]? This is not a PayPal receipt email or something like that; it’s from http://theeventscalendar.com directly and should feature the “Order Number” pretty prominently in the top of the email.

We’ll process the refund immediately from there.

Thank you!
George

[George]

Glad to have helped a bit, @bolt – your feedback is appreciated and note that customizations are possible with the plugin to make something like what you described (with the checkmark etc.). If you’re comfortable with code, embark on customizations yourself, but if you’re not, you can hire someone if these features are really important for your site → http://m.tri.be/18k1

When it comes to your next question about entering additional custom ticket information, this is unfortunately also not possible at this without literally customizing the code. We have a plugin coming soon that will make this easier, and although its features might just be rolled into our existing tickets plugins, if you’re interested in Beta testing this plugin when it’s available you can sign up to be notified of the Beta here → https://theeventscalendar.com/knowledgebase/signup-for-beta-access/

Check the box for the “Tickets Meta” beta-test and we’ll let you know when we have some code ready to play around with 🙂

Cheers!
George

[George]

Thanks for sharing this information! There’s nothing outright problematic that I see in any of the datapoints, so unfortunately the only reasonable conclusion with regards to the cause of this issue is that you have a theme or plugin code conflict on your site 🙁

The best way to test for this is to run through the troubleshooting steps outlined here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Check on your issue after each step in the process, and let us know what you find!

Thank you,
George

[George]

I’m glad that changing the end-of-day cutoff keeps things barely working for now – I’m sorry you have to do this, and that we didn’t catch this bug earlier, but we are working on a fix and you’ll indeed be made aware of the fix if and when it finally comes out. We note all such changes in the “changelog” of the plugin readme files, so when an update is “announced” in your wp-admin dashboard, read the release notes of the plugin and check out the plugin readme – if this fix is included, it’ll be noted there!

Thank you for your patience, @onelittlemoose. Stay tuned to plugin updates!

— George

[George]

Yes, indeed, some cool things are coming w/r/t v4. I can’t comment much on the demo site’s role in that, but I should mention before closing out this thread that we’re accepting Beta testers to test out the v4 plugin before we launch it publicly. It sounds like you might be interested in that – check out this page for more! → http://m.tri.be/18l5

Cheers, and thanks again for reporting that issue!
George

[George]

AH, sorry about that David! Dumb mistake on my part. Unfortunately I don’t know your theme well enough to customize the proper title you’re referring to; I’d recommend keeping the somewhat-okay JavaScript version for now, as a temporary fix, while you contact your theme developer for help with doing it “properly” via php…

One thing you can try is, instead of using my original function, just replace the existing code within the theme to become this:


<?php if ($this['config']->get('page_title', true)) : ?>
<div class="uk-container uk-container-center">
<h1 class="uk-article-title"><?php echo tribe_is_event( get_the_ID() ) ? 'Events' : the_title(); ?></h1>
</div>
<?php endif; ?>


Thanks for your patience here David; I hope my code here helps, and if not, then I hope my suggestion with regards to your theme developer help instead.

Let me know if either is the case! 🙂

Sincerely,
George

[George]

AH, sorry about that David! Dumb mistake on my part. Unfortunately I don’t know your theme well enough to customize the proper title you’re referring to; I’d recommend keeping the somewhat-okay JavaScript version for now, as a temporary fix, while you contact your theme developer for help with doing it “properly” via php…

One thing you can try is, instead of using my original function, just replace the existing code within the theme to become this:


<?php if ($this['config']->get('page_title', true)) : ?>
<div class="uk-container uk-container-center">
<h1 class="uk-article-title"><?php if ( tribe_is_event( get_the_ID() ) ) ? 'Events' : the_title(); ?></h1>
</div>
<?php endif; ?>


Thanks for your patience here David; I hope my code here helps, and if not, then I hope my suggestion with regards to your theme developer help instead.

Let me know if either is the case! 🙂

Sincerely,
George

[Author]

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