[George]

Hey Stacey,

Can you clarify what you mean by “Registration and Organization URL fields”? Just curious – do you mean some custom fields made by Events Calendar Pro’s “Additional Fields” feature or something?

Also, you mention having to go through your database and fixing old URLs – why do you deem this necessary? Are you getting errors on your site related to existing entries, with the URLs not working and et cetera? Otherwise, this sounds like it would only affect the URL fields for NEW entries – do you agree?

Thanks!
George

[George]

Hey @Mad Dog,

I’m sorry that you’re having trouble with your customizations! Before we get started, I would like to highlight that we cannot offer any support for custom code.

With that being said, in general one thing that is not helping your code along is that the function tribe_get_custom_field(), singular, is these days a deprecated function.

So your best option would be to use the annoyingly-similar plural version of this function: tribe_get_custom_fields()

Here’s a rough version of your original code rewritten to use this function, which may not fix your problems outright, but is an essential step before any others:


$fields = tribe_get_custom_fields( $event->ID );

if ( isset( $fields['Instructor'] ) ) {
echo 'Instructor: ' . $fields['Instructor'];
}


I hope this helps!

[George]

Hey @Sean!

I took a look at your site and am honestly not sure where this comma is coming from – it does not seem like it’s generated by our plugin because I can’t recreate this issue on my local site…

So, I apologize about my lack of understanding the true source of this problem. It could be a remnant from your theme or from obscure part of our plugin’s code that I’m not familiar with.

The good news, regardless of all that, is that we get rid of the comma with some CSS. You can do that by pasting the following CSS code into the bottom of your theme’s style.css file:


.tribe-events-venue-details {
visibility: hidden;
}

.tribe-events-venue-details span.author.fn.org,
.tribe-events-venue-details address.tribe-events-address,
.tribe-events-venue-details a.tribe-events-gmap {
visibility: visible !important;
}

.tribe-events-venue-details address.tribe-events-address span.street-address {
margin-left: -6px
}


Here’s how that CSS made things look for me when I tested it on your site:

Not bad! In my opinion, anyways 🙂 Let me know if this helps.

Cheers,
George

[George]

Hey @Jessica,

I’m unable to produce problems with this; when you say “on a mobile device”, can you clarify exactly which browsers on which devices have this problem for you?

Next, how SPECIFICALLY did you first notice this problem? E.g. do you have a way to view the page source code on your mobile device? Or did you notice that your custom styles don’t seem to work on mobile and you are inferring that this is the problem?

Finally, can you share your system information with us? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hey @Jennifer,

I’m sorry for some of the confusion here – the event changes made on the external site should, indeed, be appearing on your local site after it runs the hourly iCal Importer.

To test if that functionality works at all, do the changes made on the external site show up if you MANUALLY do an iCal Import?

—

Next, can you share your system information with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

—

Finally, can you clarify what you wrote here:

*note: the url listed does not show ical importer. That is on my local dev site at this point.

There is no URL in your reply at all, so I’m not sure what you mean by this comment. Can you please clarify what you mean?

—

Thanks for reading all of this – if you address each of the three things I listed above, we’ll be in a great spot for further troubleshooting here.

Thanks!
George

[George]

Both URLs work for me, as long as no webcal:// prefix is within them…

The only thing I can think of here would be to do the troubleshooting steps outlined here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Now, after each step along the way, try importing again and see if anything improves.

This process will confirm or rule out whether or not there’s a theme/plugin code conflict here.

— George

[George]

Hey Anji,

There is unfortunately no other exporting feature at this time than those “Export this month’s event” links that generated the static .ics file. RSS Feeds of your events are generated at [your-site.com]/events/feed, but this is an RSS feed and not technically an iCal feed.

You can see a real, working demo of this on our demo site here → http://wpshindig.com/events/feed/

Try using that “Feed” in any context you need to – if it works for your needs, then The Events Calendar might be the right plugin for you 🙂

[George]

Hey @Graphic,

Just to be 100% clear on this, if you do nothing else on your site but deactivate Jetpack, does this error go away?

Just want to be certain about the nature of this bug, because I currently don’t see this error but can do some more focused testing based on your confirmation.

Also, can you share your System Information with us as described here? → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hey @Caleb,

We unfortunately cannot help with customizations, but if you specify what header you would like removed, we might be able to help a little bit 🙂

Can you take a screenshot of the header you want removed? Then, post the screenshot to Imgur.com and share a link to that Imgur image here.

Thank you!
George

[George]

Hey @William,

Just as a disclaimer, we do not offer any support for custom code here – just wanted to put that right out front 🙂

I’m happy to try and help though! Instead of WP_Query, I’d recommend using our tribe_get_events() function instead → https://theeventscalendar.com/knowledgebase/using-tribe_get_events/

Check that out and try using that function instead – something like this should work:


$events = tribe_get_events( array(
'eventDisplay' => 'custom',
'posts_per_page' => 4,
'tribe_events_cat' => 'chamber'
) );


I hope that helps!

— George

[George]

Hey Dan!

We have a Non-Profit partnership program that issues free licenses if you qualify; learn more about it and apply for the free license here! → https://theeventscalendar.com/apply-for-nppp/

Cheers,
George

[George]

Sorry to disappoint @Lasbat, but we cannot help with customizations here 🙁

Even if we could, there’s little insight we can offer with your specific issues – that is because none of the components you mentioned (headers, footers, menus) are dictated by The Events Calendar. They are general WordPress features that your theme dictates the existence of.

So definitely contact your theme developer for assistance here.

One thing that might make a difference is to go to the “Events template” option in your site’s wp-admin – you can get to this option by going to Events > Settings > Display and scrolling down a bit.

Try out every option there and let us know if it helps! If not, definitely contact your theme developer for assistance here.

Cheers,
George

[George]

Hey @Tanya,

Can you clarify what you mean about “displaying a recurrence rule”, and what your goal with this is? You mention the functions tribe_event_is_multiday and tribe_event_is_all_day, but these functions have nothing to do with recurrence rules. And an event that is part of a custom recurrence pattern works fine with these functions…I’m not sure why you associated recurrence with these functions, but no such association exists. Let me know more details here and I will hopefully be able to help.

If all you mean here is, essentially, how to display something like “Meets: Tuesdays @6pm” from your example, then the best (and actually only) way to do this would be to add a custom function like I what I wrote for you here to your theme’s functions.php file:


function tanya_example_show_recurrence_description() {
$recurrence = get_post_meta( get_the_ID(), '_EventRecurrence', true );
return $recurrence['description'];
}

Then determine where you want that information to appear, and use the principles of our Themer’s Guide to add it where you want on your site → https://theeventscalendar.com/knowledgebase/themers-guide/

We do not offer any help with customizations, so you will have to take the customization from there and do it on your own, but I hope that my writing code and stuff for you at least gets the ball rolling! 🙂

As for your issues with the start date, can you get started by sharing your System Information with us? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hey @crharrison,

I’m sorry to hear about this situation. The versions of The Events Calendar and Events Calendar Pro you are running are extremely outdated, so we will have to work through getting those up-to-date first before any more support can be provided here.

First, what version of WordPress are you running?

Next, please make a backup of your site and database. If you’re not sure how to do this, if you search online for “How to backup a wordpress website”, you’ll fortunately find tons of great resources; choose any method that works best for you, just as long as you have a good backup of your data 🙂

Finally, when you’re ready, update The Events Calendar and Events Calendar Pro on your site. If things immediately seem to break right after, do not change anything on your site, just leave it broken as-is and then see if any errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

If errors do show up, paste them here, we can try to help troubleshoot.

Thanks!
George

[George]

Hey @Kyle,

Really sorry to hear about so many events being generated…that does not sound right…

For starters, can you head to the “edit-event” screen for one of these events with thousands of entries? Once there, take a screenshot of the event info – the start time, end time, recurrence information, etc. – and then upload this screenshot or screenshots plural to Imgur.com. I’m just curious about how things are configured!

Next, can you share your system information with us as described here? → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Finally, deletion itself: there is unfortunately not a great way for deleting lots of things fast within WordPress’ default UI – there are, however, bulk-deletion plugins out there that are meant just for stuff like this. I don’t have a specific one to recommend by name, but there are fortunately many out there; Google around a bit and I’m sure you’ll find a good one. Here’s one with high ratings, for example, which might work well for you on your site → https://wordpress.org/plugins/bulk-delete/

Cheers!
George

[Author]

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