[George]

Hey @nucreative,

Try changing the original function shared by Brian from this:


function temp_fix_geocoords_breakage( $geocords ) {
return array_map( 'floatval', $geocords );
}


To this:


function temp_fix_geocoords_breakage( $geocords ) {

if ( is_array( $geocords ) && ! empty( $geocords ) ) {
return array_map( 'floatval', $geocords );
}

return $geocords;
}


I hope that helps!
George

[George]

Thank you for all of this information @guidegirl!

With your information and @Graphic’s information, I’ve been able to confirm this is a bug and have made a bug ticket for our developers; hopefully we’ll get this fixed in one of our fast-approaching plugin updates…

Stay tuned to updates! If this is fixed in a particular release, it will be noted in the release’s “Changelog”

Thank you,
George

[George]

Thank you for clarifying things here and for the detailed exchange @Graphic – I’m sorry about seeking so much clarification!

I’ve made a high-priority bug ticket for this so hopefully we can resolve this in one of our upcoming updates.

Stay tuned!
George

[George]

Hey @Laura,

You can upload screenshots to Imgur.com and then share links to those Imgur images here – I’ll take a closer look…

However, I’ve been able to see the issue live on your site; I just cannot recreate it on my own sites 🙁

The best step at this point is unfortunately to run through the complete set of steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

You say you’ve already tested your theme; these steps will go a bit further and also test your plugins too.

I’m sorry that this is the best step at this point, but I cannot reproduce your problems and so these steps are the best thing to do. Let us know what you find!

— George

[George]

Hey @Tanya,

I’m sorry you’re disappointed with our support exchange. To be clear, I wrote this paragraph and it covers things pretty well in my opinion:

If that’s not meeting your needs but you think that pulling the end date from the serialized recurrence info will do the job, like you mention in your last reply here, then that’s fine too! It’s indeed a serialized array in storage – but if you use the WordPress function get_post_meta(), it will return an unserialized array ready for you to use like a normal associative array.

Now, I bolded the text above “in my opinion” because I thought that this information was plenty to get started with; for anyone who’s a bit familiar with WordPress, using get_post_meta() is a rather trivial thing to do.

I apologize for assuming certain things but am glad you eventually figured this out, and appreciate that you shared this information.

—

I know it doesn’t wholly resolve anything, but hopefully to add a bit more weight to my apology I wanted to share a coupon code I made just for you. You can use this when renewing a license, when buying a new license, anything at all. This reply I’m posting now is private, so this code is just for you and can only be used one time…but, at checkout, try this out:
tanya_is_awesome

That should knock $40 off the total cart price. I hope that helps! 😀

Cheers,
George

[George]

Thanks for posting folks, and for the link @Annette!

If removing that tooltip is your goal, the following CSS should do the trick if you place it at the bottom of your theme’s style.css file:


.recurring-info-tooltip {
display: none !important;
}


I hope that helps! 😀

— George

[George]

Hey @aotearoasurf,

We don’t have a specific ETA at this time, unfortunately 🙁 If all goes to plan, such integration may arrive before it’s 2016.

I’m sorry that this the level of specificity we can provide! Please let me know if I can help with anything else!

Thanks,
George

[George]

Thanks for the update @konpaevents! I hope you can find an alternative caching plugin that works, or can set your caching plugin to ignore any JavaScript / CSS / etc. from The Events Calendar for better compatibility…

Reach out to the caching plugin’s support team for assistance with that, if it’s even possible. And best of luck with your search for alternatives if that’s the only option left 🙁

Cheers!
George

[George]

No worries! I appreciate your awareness of our policies – I wasn’t trying to be cheeky either, and hope that you genuinely do pursue some of the troubleshooting methods I recommended here! 😀

I’ll close up this thread for now; we’ll see you in the free/public forums and such, and until then, best of luck with your site!

— George

[George]

Thank you for the detailed replies. In your second-most-recent reply before this one, you wrote this:

Note: The URL for the Houston church isn’t a good example, as it turns out.

So at core I was just trying to elicit a URL that IS a good example – is that clear?

—

As for the rest of your comments, at core there are no known issues like the ones you describe with The Events Calendar.

So if updating breaks events, there are other issues from your sites that need to be addressed. The only way forward, if resolving things is the goal, is to do the steps that I recommended in my above reply.

I am sorry about the nature of this situation. If you have 60 sites that break simply by updating The Events Calendar and/or its add-ons, then in essence it seems that there are 60 instances of theme/plugin conflicts that need to be addressed.

At core, this is not normal and is evident of your sites being otherwise broken:

Therefore, when we update to the latest instance of the calendar, all sites running the calendar lose all events for the current month and many events for previous months.

I am sorry, @crharrison.

[George]

Hey @Chris,

I’m sorry to admit that I don’t quite understand your question. If you’re curious about how to get the RSS feed on your site like I took a screenshot of, you’d just go to [your-site.com]/events/feed

Customizing the feed itself with other tags and such is unfortunately beyond the scope of these forums, but is touched on in that Codex article I linked to earlier.

I’m sorry if this isn’t helping; with the fact that we cannot offer any help with custom coding in mind, let me know more details about what you’re trying to do and I might be able to be more helpful than in this reply! 🙂

— George

[George]

Hey @Shannon!

1. Can you share a link to the exact page where these errors arise? I’ll take a closer look.

2. Also, can you share your “system information” with us? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

3. Finally, can you clarify exactly what you mean by your quote “I updated the google maps data and that worked for a while”? Just want to make sure I understand what you mean there.

Thank you!
George

[George]

Hi @Mad Dog,

This is a standard WordPress feature; I notice that you said that this bit of CSS worked:

.post-edit-link {display: none;}

If that’s the case but you just want to limit this to Events so that it doesn’t affect other parts of your site, like you mentioned, try making it more specific CSS like this:


body.post-type-archive-tribe_events .post-edit-link,
body.single-tribe_events .post-edit-link {
display: none;
}


I hope that helps!

Cheers,
George

[George]

Hey @Steve,

There’s an unfortunate answer to your question here:

How do I get Google to “scrape” the proper event data from us and display it correctly?

There’s nothing you can do on your site or that we can do to get the data to update.

Also, it seems like the data isn’t reflecting what you said. You said this:

You’ll notice that the event above is listed by Google INCORRECTLY as happening on October 30th at 8:30pm PST.

But your screenshot shows three events being shown, with no time that says 8:30pm PST or something like that – so perhaps tomorrow the three events that google shows will not be Wed. Thurs. and Fri, but Thurs. Fri. and Saturday, and thus the “Saturday” event might show properly then.

Does that make sense? Let me know what you think about this stuff or if I can help with anything else.

Sincerely,
George

[George]

Hey Ben,

Thank you for all of this information – it’s not “boring”, it’s helpful!

Well, “helpful” in some sense because I cannot recreate these behaviors and we have no other reports of such behavior; and so unfortunately it seems like there’s a theme or plugin conflict at some level here.

I would recommend running through the complete set of troubleshooting steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Those steps are essential at this point because of the nature of your problem; let us know what you find!

Sincerely,
George

[Author]

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