[George]

Hey Michael,

Sorry to hear about this – I’m afraid to admit that this may be an insurmountable bug that arises from using the gettext filters in this way. But to test and confirm this, can you share your exact rendition of that code with me?

The way to do this is to copy and paste all of your custom code into a Gist at http://gist.github.com

Then, share a link to that Gist here with me and I’ll check it out.

Also, out of curiosity, what is the language you have translated your site into other than English? This could be relevant here; perhaps there’s an issue with that language’s .mo or .po files that is a factor in this.

Thank you!
George

[George]

Hey James,

Thanks for reaching out. While there isn’t something within our plugin that will do exactly, precisely what you describe needing here, there are two options that would work quite well in my opinion.

The first option would be to make each of the smaller sequences their own recurring-event series. So to use the example dates you gave, you would make one event a recurring event that recurs daily Feb 1, Feb 2, and Feb 3 at the appropriate times.

Then, you would make another series for Feb 8, 9, and 10.

Then, you would make a final standalone event for Feb 14.

Then you would put all of these events into the same “event category”, and so when you view the category page, you’ll see all of the events there.

---

Another option here, which might be simpler and more appropriate based on your descriptions of things, would be to make one event for each module.

An event can be multiple days. So, to use your example information again:

• For the first module, make one “all day event” that starts on Feb 1, ends on Feb 3. You can add details of times and such in the “body content” of the event description.

• For the second module, make one “all day event” that starts on Feb 8, ends on Feb 10.

• The final event can just be a standalone event.

Then you can still put these all in the same category and such.

---

The difference between these two options is that the first on would create an event for each day. And you could specify start time and end time for each event.

Meanwhile, the second option would create just one event for each “module”, even if the module is multiple days long. The downside is that you’d have to specify the start and end times of each day’s event in the content of the event description.

---

These are just some ideas James. There is unfortunately not something that would meet your needs 100% in our plugins 🙁 I’m sorry about that, but I hope this information helps!

Cheers,
George

---

PS
To be clear, the first idea I describe above, with recurring events, would require Events Calendar Pro for the “recurring events” feature.

The second option, however, is something you do NOT need Events Calendar Pro or any premium add-ons for. So you can just test out the second option directly with The Events Calendar, which is free – http://wordpress.org/plugins/the-events-calendar

This might be a great way to get a sense of things firsthand and see if you’ll be able to make this work.

[George]

Hey OngKar,

Thank you for the suggestion about making our forum policies clearer, in regards to email and such – I actually agree with you that we could make this more clear and prominent, so this is something we can hopefully improve in the coming weeks and months. (I say that because we have some cool forum updates coming in general 😉 ).

—

As for the ticketing question, the user will be taken to Eventbrite.com to complete their purchase. The way Eventbrite works means that we cannot make the actual purchase happen on the WordPress site directly; the customers are always taken to Eventbrite.com and, at this time, this is the only checkout option Eventrbite provides.

I hope this information helps! Let me know if so and/or if there’s anything else I can help with.

Thanks,
George

[George]

Hey Andy,

Thanks for reaching out. I am sorry to admit that our support for printing-out the calendars is quite minimal.

In fairness, it’s not terrible. If you go to our demo site and print the page, for example, the generated calendar pages are not that bad – http://wpshindig.com/events/

I’ve uploaded the generated PDF here if you’re interested in checking it out: https://cloudup.com/c40-8PpxEIe

The problem is that this relies heavily on the styles of the theme being used, too, so the theme on that page is using a full-width page template there. If there were a sidebar and other stuff, for example, then the printed output would be much less appealing.

I’m sorry about this not-ideal news, Andy. We don’t have anything else inside the plugin that would make printing easier – the only thing I could think of would be to “export” the events and then import them into some other application that allows for better calendar printing. I do not know of such an application – just saying that something like this would be the best approach I can think of, if there is an application out there that would let you import and print out the events in more appealing way.

Let me know if this information helps!

— George

[George]

Hey Stephanie,

Sorry for the trouble here!

Your screenshot does not show Event Tickets and Event Tickets Plus installed, but are those items just out-of-image in the upper part of the plugin list?

If so, what versions are each of these plugins on your site?

—

Secondly, Events Calendar Pro is now at version 4.0.4 – it’s at version 4.0.0 on your site. This is a small difference, however part of the updates along the way from 4.0.0 to 4.0.4 for Events Calendar Pro have been security related. So I would recommend updating 4.0.4 on your site – you can get the files any time to do so at http://theeventscalendar.com/my-account/downloads.

Thank you!
George

[George]

Hey @Angust,

Really sorry about this – the issue right now is that http://tri.be is down temporarily, which we are working to fix. License requests ping that domain so it is failing 🙁

If you are in urgent need of this license validation to work, you could add the following line of code to your site’s wp-config.php file, which will make the license validation requests circumvent the http://tri.be domain name:

define( 'PUE_UPDATE_URL', 'https://theeventscalendar.com' );

If editing the wp-config.php file is not something you’re interested in for this issue, then no worries; sit tight! We’re hoping to have the http://tri.be site back up in a matter of a few hours at most.

Thanks for your patience with this. Please let me know if the information here is helpful and/or if there’s anything else I can help with.

Cheers,
George

PS

To be clear, the license makes no impact whatsoever on the actual functionality of the plugin. That doesn’t mean that we are not working hard to fix the license validation server – I just wanted to point this out in case you were worried that your plugin would not work without the license key entered and validated 🙂

[George]

Hey @Angust,

Sorry for the confusion here!

The current versions are not 4.4 and 4.5, they are 4.0.4 and 4.0.5.

These are the correct version numbers, and using 4.0.4 with 4.0.5 is correct.

Here’s how it works:

The first two digits of the three-digit version numbers must match. But then the third digit should be the highest available one for that plugin as possible.

This is because “maintenance” releases and security fixes are released as third-digit updates. So, the reason Events Calendar Pro is at 4.0.5, but The Events Calendar is at 4.0.4, is because we have had to release 4 maintenance updates for The Events Calendar 4.0.0, but 5 updates for Events Calendar Pro 4.0.0

Does this make sense?

As an example, these are some valid combinations of version numbers:

• The Events Calendar 4.0.1, Events Calendar Pro 4.0.0
• The Events Calendar 4.0.3, Events Calendar Pro 4.0.4
• The Events Calendar 4.0.4, Events Calendar Pro 4.0.5

But these combinations would be invalid:

• The Events Calendar 4.1.0, Events Calendar Pro 4.0.0
• The Events Calendar 4.0.0, Events Calendar Pro 4.1.0
• The Events Calendar 3.12.0, Events Calendar Pro 4.0.5

I hope this helps clarify things!

Cheers,
George

[George]

Hey @Bullshoalslakeview,

I’m really sorry to hear about this!

This is not normal behavior and there are currently no known fatal errors like this within the plugin code, so I’m wondering if there’s a specific code conflict on your site.

To help investigate this, can you share your “System Information” with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Next, did you get actual “error” text on your screen when you activated this? Like “PHP Fatal Error: …”, where the “…” was a file name or something similar? If so, can you reproduce this error and then copy and paste the full text of it into a reply here? Or was the error just that your site became a blank white screen?

Thank you!
George

[George]

Hey @Chris,

Really sorry about this – the issue right now is that http://tri.be is down temporarily, which we are working to fix. License requests ping that domain so it is failing 🙁

If you are in urgent need of this license validation to work, you could add the following line of code to your site’s wp-config.php file, which will make the license validation requests circumvent the http://tri.be domain name:


define( 'PUE_UPDATE_URL', 'https://theeventscalendar.com' );


If editing the wp-config.php file is not something you’re interested in for this issue, then no worries; sit tight! We’re hoping to have the http://tri.be site back up in a matter of a few hours at most.

Thanks for your patience with this. Please let me know if the information here is helpful and/or if there’s anything else I can help with.

Cheers,
George

[George]

Hey Conor,

You can absolutely use the premium plugin on both sites. Sorry for not being clear about this!

The only difference is that you can only enter the license key on one of these sites.

Now, to be clear: the license does not affect plugin functionality in any way. If you have the same version-numbers of the plugins on the dev site and the production site, they will function and behave exactly the same, and the lack of the license on the dev site will make no difference whatsoever in any plugin functionality, appearance, etc.

A license key simply signs up a domain name for support and auto-updates, it does not affect plugin features or functionality or appearance.

So, if you have the license key installed on your production site, then this means that you can do the one-click updates from right within your wp-admin for faster and easier updating on the production site. Meanwhile on the un-licensed dev site, you could just perform a manual update of the files instead, by downloading the newly-updated files from http://theeventscalendar.com/my-account/downloads

Does this information help at all? Let me know!

— George

[George]

Hi Guido,

We have many conversations with customers currently happening with the [email protected] email address. So the issue is not that we do not have a proper email contact, but something related to the way your email was sent to that address.

I’m really sorry about the frustrations here.

The real issue at core is the lack of editing ability on our site. This is a temporary bug, that we are currently working on fixing.

My offer to manually updating your profile over email was just an extra thing I thought of that might help 🙂

I’m sorry that this did not help as hoped for.

---

The good news here is that our fix for this bug is already in QA, which is the last step before being released. So we may have this fixed by the end of the day today (January 26) or tomorrow (January 27).

So the best step from here in my opinion is to wait for the official fix, and then make your changes on the profile page once it works.

---

If you are urgently trying to do the email method regardless, then I am happy to try again. You can try sending an email again and I will help. If you do this, however, please read the details I elaborated on in my reply above (about ensuring there’s no CC address, etc.) and check your email for those things before sending.

Thanks for your patience!
George

[George]

Hey @eightgr,

You cannot do that at this time. I’m sorry to bear this news!

— George

[George]

Hey Gael,

I unfortunately do not know of more relevant plugin to recommend at this time 🙁

I’m sorry about that! Great places to look for alternatives are http://wordpress.org/plugins and http://proplugindirectory.com

I will close up this thread for now.

Best of luck with your project!

— George

[George]

Hey @Grant,

Thanks for reaching out. What you describe is an interesting use case that we would love to support with our plugin at some point, but unfortunately it is not possible at this time with the default feature set of our ticketing plugins 🙁

It should be possible with some extensive code customization, but the customizations required – to the best of my knowledge – are substantial enough to be far outside the scope of customization support we can provide.

I’m sorry for the bad news, @Grant. Please let me know what you think and if there is anything else I can help with!

Sincerely,
George

[George]

Hello,

We unfortunately are not available for hire for custom development. We do, however, maintain a list of highly-rated developers here → http://m.tri.be/18k1

Next, there is no premium license associated with your email address. If you have an account on this site with another email address which does have>premium licenses then please log into that premium account so that we can provide support in one of our premium support forums here.

This is our “Pre Sales Questions” forum, not a forum where we can field technical support requests.

If you do not have a license for any of our products then please post your question, with links to the issue on your site, to the free support forums at http://wordpress.org/plugins/the-events-calendar

We will try our best to get to the thread there in our weekly pass of the free support forums.

I will close this thread for now.

Thank you,
George

[Author]

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