ERROR: Please enter a nickname.

[Guido Haak]

Hi guys,
I wanted to update my details and add my VAT number.
After applying the number to this form https://theeventscalendar.com/my-account/
the system says:

ERROR: Please enter a nickname.

What nickname? Any forum display name that I can choose from is not doing any good 🙂

Thanks for your help.
Guido

[George]

Hey @Guido,

Really sorry about this – this is a temporary bug on our site that we are working to fix!

I don’t have an ETA on when this fix will arrive; I’m sorry to bear that news. But this is a bug and some of our developers are working on it as we speak.

In the meantime, can you email [email protected] with a link back to this thread?

I can help manually update your account’s VAT number privately over email that way.

Thank you for your patience with this, real sorry for the trouble!

— George

[Guido Haak]

Hi,
I sent you an email to support@ – but it came back:
<snip>Thanks for your follow-up. Unfortunately, our forum does not allow reply by email.</snip>

[George]

Hey Guido,

That error would arise if you are sending the email as a reply to an email forum update from this support thread, or if you CC the email address that has sent the thread update….

I would recommend double-checking that you have opened a new email and do not have [email protected] (or any email other than [email protected]) CCed in the email addresses.

If you are certain you’re doing this and the issue persists, then I’m very sorry about this – in which case I would recommend posting your information changes here with the “Set as private reply” option checked. This option will ensure that only you and the Support Team see the content of the reply.

Thank you for your patience with this!

Sincerely,
George

[Guido Haak]

Unfortunately, I don’t see any “Set as private reply” option. Your service should be supplying me a proper email contact. Thank you.

[George]

Hi Guido,

We have many conversations with customers currently happening with the [email protected] email address. So the issue is not that we do not have a proper email contact, but something related to the way your email was sent to that address.

I’m really sorry about the frustrations here.

The real issue at core is the lack of editing ability on our site. This is a temporary bug, that we are currently working on fixing.

My offer to manually updating your profile over email was just an extra thing I thought of that might help 🙂

I’m sorry that this did not help as hoped for.

---

The good news here is that our fix for this bug is already in QA, which is the last step before being released. So we may have this fixed by the end of the day today (January 26) or tomorrow (January 27).

So the best step from here in my opinion is to wait for the official fix, and then make your changes on the profile page once it works.

---

If you are urgently trying to do the email method regardless, then I am happy to try again. You can try sending an email again and I will help. If you do this, however, please read the details I elaborated on in my reply above (about ensuring there’s no CC address, etc.) and check your email for those things before sending.

Thanks for your patience!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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