[George]

Hey Tanya,

Thanks for reaching out!

Unfortunately neither thing you specify here is possible by default with our plugins—you would have to write some fairly extensive custom code to realize either feature on your site.

Sorry to disappoint! Please let me know if there is anything else I can try to help with.

Thanks,
George

[George]

Hey Charles,

Thanks for reaching out!

1. Can you share a link to the calendar on your site?

2. Is anything broken, i.e. not working, or does it just not look how you want it to?

3. Can you please post your site’s complete, unedited “System Information” to this support thread? Here is how to do that ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

That information will help me take a look a bit “under the hood” of your site to see if anything stands out as problematic.

Thank you,
George

[George]

Hey Christophe,

Thanks for the follow-up. I am glad you were able to resolve the first issue.

As for the other theme issue, this, too, is a theme-specific issue. I do not know why it happens, unfortunately, and you may need to work with your theme author for a more robust and true solution to this problem.

However, I took a look at this issue on your site and do have a suggestion for a bit of a temporary solution. Please note that this solution will only work with the current background image there. If you want to change the image or add new images, you will have to modify the code I am about to share on your own prerogative or seek assistance from your theme author or a professional developer.

As for the code itself, here it is: try pasting the code in the following Gist into your theme’s functions.php file ? https://git.io/vwj2I

I hope this helps!

Cheers,
George

[George]

@Christophe has posed this question in their other thread here ? https://theeventscalendar.com/support/forums/topic/calendar-no-more-visible-every-links-direct-towards-empty-page/

So I will be closing this thread as it is a duplicate.

— George

[George]

Hi Eric,

Thank you for this follow-up. Can you post the complete, un-edited “System information” of the site where these issues are happening? Here is how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

This will help me take a look “under the hood” on that site which may be very helpful.

Cheers,
George

[George]

Hey Tony,

I’m sorry to hear this. If issues are persisting, then it is possible that your server is playing a role here. There may be SSLRead errors which we are working on for future versions, but at present will not allow the plugin to work properly.

To test for such errors, can you head to Events → Settings → Add-on APIs and actually try to remove the Eventbrite API keys you have added here?

Once removed, try going through the “Get Authorization” process again to try and re-connect your site to Eventbrite. (This process is documented here.)

When you try doing this, are you able to connect/authorize with Eventbrite at all again? Or does authorization seem to fail, too?

Thank you,
George

[George]

Thanks for your patience here @Maxine.

I added the theme to my site and found the same problem where the settings for Events did not show up.

The reason? Well, I found the culprit to be a bit of bad admin-facing CSS that hides literally any element with the class name “.form”. This is very, very bad practice and I implore you to reach out to the theme author to change this and add more specification to their CSS. The fact worth sharing with them is that their admin styles have this rule in them:

.form {
display: none;
}


In the meantime, I have a temporary fix for you. Try adding the code from the following Gist to the theme’s functions.php file ? https://git.io/vwjzx

Further issues may persist, like with actually saving the settings and whatnot. I’m not sure about these problems and if they arise then you will unfortunately have to turn to the creator of the theme for further assistance. But I hope this temporary fix from our end helps a bit!

Cheers, and thank you for your patience.
George

[George]

Thank you for all of this information, and for doing that testing!

First, I notice some WPML plugins on your site—our plugins are not fully compatible with WPML, and if you are trying to use WPML features with events, this may create issues.

Aside from that, however, I was wondering if you notice any difference in behavior if you head to Events → Settings → Display in your site’s wp-admin, and then try to make your site’s “Date Format” settings look like mine. See this screenshot for reference (and click it for a full-size image):

Let me know what you find!

Thank you,
George

[George]

Hey Marcus,

Thanks for reaching out.

We unfortunately do not have code that would do this for you—you would have to write some custom code yourself that first pulls in the appropriate event, and then extracts the stock information from the event.

You can go about retrieving the events with a function called tribe_get_events(), which you can read about here ? https://theeventscalendar.com/knowledgebase/using-tribe_get_events/

To get stock from the events you retrieve in this way, you will have to do some tinkering, but I can at least help you get started with how to get the tickets themselves to begin with. You can do that with code like this:


$woo_tickets = Tribe__Tickets_Plus__Commerce__WooCommerce__Main::get_instance();

foreach ( $woo_tickets->get_tickets( $event_id ) as $ticket ) {
// Do stuff with the $ticket, like find its stock and echo it, etc.
}


---

⚠️ We cannot help with custom coding, so you will have to take the reins from here. Please read this page for more information. If you need further assistance writing custom code, I would recommend hiring a professional developer to assist you. We have a list of great developers here → http://m.tri.be/18k1 (and we have no affiliation with any of these folks–they’re simply some well-respected names in the community that we’ve compiled).

I’ve shared information here to get started with the customizing and hope it helps.

Best of luck with your project,
George

[George]

Hey @BOUCHAIR,

Can you clarify where this code comes from?

It does not look like anything from our own plugins—is it custom code?

We unfortunately cannot help with troubleshooting custom code. Please read more about this here ? https://theeventscalendar.com/knowledgebase/what-support-is-provided-for-license-holders/

Sincerely,
George

[George]

Hey Martin,

These are our “pre-sales questions” forums, so we unfortunately cannot help with technical support. We also cannot help with site customization questions like this one period, even for licensed customers.

That being said, can you please share a link to where this “right sidebar” is visible on your site? I will take a look and see what I can recommend.

Thank you,
George

[George]

Hey Eric,

Thanks for reaching out—I’m sorry to hear about these issues, and cannot recreate them on my own site, so am wondering about a few things:

1. What do you find if you run through all of the steps in this article? → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ After EACH STEP in that process, check on the issues with month view pagination and see if the behavior is different anywhere along the way.

2. In your reply, can you share your site’s System Information with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hey @Irving!

Thanks for reaching out.

The “Month View”—and any of the main calendar views—are not widgets, and at this time are not portable and cannot be added to other pages. There is the main /events slug for the calendar on your site, and this is the only place where the main calendar views can exist.

Now, there is a “Mini Calendar” widget, which does look somewhat similar to the Month View. But it is not the same as the Month View, and cannot be made the same as the Month View without an immense amount of code modification and customization far beyond the scope of support. 🙁

If you’re interested in calling this widget via WordPress’ the_widget() function, you can do so like this:


the_widget( 'Tribe__Events__Pro__Mini_Calendar_Widget' );


However, this is much harder to pass arguments to and work with, and so if you need some more flexibility, I would recommend using the widget shortcode instead—no worries, you can still use PHP to generate this by using the do_shortcode() function instead:


echo do_shortcode( '[tribe_mini_calendar category="party"]' );


Learn more about do_shortcode() here and learn more about the widget shortcodes here.

Cheers,
George

[George]

Hey @Rob,

Thanks for reaching out.

You mention the stock numbers that are listed on the WooCommerce products—please note that this is not necessarily in line with the stocks of the tickets themselves. WooCommerce does NOT have a “global stock” feature; so our own “global stock” features are an abstracted layer of stock management features that sit on top of WooCommerce.

It’s a complicated and abstracted system we had to make ourselves, which is one of the main reasons it took so long to implement. The WooCommerce “product” stock for the individual tickets will be the highest amount of tickets possible to be bought. So if the global stock is 550, then the highest quantity of one ticket that could be bought is technically 550. Seeing as your event is just created, and no purchases have been made yet, then technically someone could come along and buy 550 of one ticket.

Our own ticketing plugins would handle the prevention of this, and the sub-management of “caps” and such. But these caps will only show up in our own plugins; at this time they will not show up in WooCommerce “products”, because as mentioned the “cap” feature is not a WooCommerce feature

Sorry for this long explanation—but does it help?

---

If only 30 VIP tickets are available, and only 520 Regular tickets are available, then why even use a “shared stock”? Why not just set the stock for VIP to 30; and the stock for regular 520?

Thank you!
George

[George]

Hey Benjamin,

Sorry to hear about this!

First, you mention having the same problem “as others”—we have no known active issues with this, so if you are referring to other threads you saw, can you please share links to these threads? I just want to know what you are referring to so I can see if there is a present issue with this.

I cannot reproduce this problem no matter what I try, so I am wondering if you can do the following things:

1. Post your site’s System Information. Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. Do the COMPLETE set of steps on this page → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/. After each step in that process, try recreating these issues with the dates; does the behavior change or improve anywhere along the way?

Thank you!
George

[Author]

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