Capping stock after certain number of sales isn't working like I think it should

[Rob]

I have one event and two types of tickets.

Both types of tickets start at different times and end at the same time.

Each are a different price: VIP and Regular

I have a total of 550 tickets available for both.

I can only sell 30 VIP and 520 Regular.

I’ve set up the VIP event and its ticket to enable global stock at 550 but cap sales at 30.

I’ve set up the Regular event and its ticket to enable global stock at 550 but cap sales at 520.

When I view the WooCommerce products that Event Tickets Plus created for these two ticket/event types, it shows them both as having 550 in stock. I had expected it to show something like “550 in stock, capped at 30” for the VIP event ticket and “550 in stock, capped at 520” for the Regular event ticket.

As it stands, I can’t tell whether the WooCommerce product is going to respect the cap limits I’ve placed on both event ticket types.

Can you help me sort this out?

[George]

Hey @Rob,

Thanks for reaching out.

You mention the stock numbers that are listed on the WooCommerce products—please note that this is not necessarily in line with the stocks of the tickets themselves. WooCommerce does NOT have a “global stock” feature; so our own “global stock” features are an abstracted layer of stock management features that sit on top of WooCommerce.

It’s a complicated and abstracted system we had to make ourselves, which is one of the main reasons it took so long to implement. The WooCommerce “product” stock for the individual tickets will be the highest amount of tickets possible to be bought. So if the global stock is 550, then the highest quantity of one ticket that could be bought is technically 550. Seeing as your event is just created, and no purchases have been made yet, then technically someone could come along and buy 550 of one ticket.

Our own ticketing plugins would handle the prevention of this, and the sub-management of “caps” and such. But these caps will only show up in our own plugins; at this time they will not show up in WooCommerce “products”, because as mentioned the “cap” feature is not a WooCommerce feature

Sorry for this long explanation—but does it help?

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If only 30 VIP tickets are available, and only 520 Regular tickets are available, then why even use a “shared stock”? Why not just set the stock for VIP to 30; and the stock for regular 520?

Thank you!
George

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