event calendar pro calendar disappears when you move to previous month

[Eric]

Hi,

When I either click the previous arrow in the mini cal to move back to a previous month, or on the event calendar click the next arrow to move to the next month, I get the Ajax wait cursor and then it fails to load the calendar.

Is there a configuration issue with the latest version of wordpress? I am using 4.5.2 and have it set to auto update. I am using 4.1.2 of The Events Calendar Pro. All worked with 4.4 of WP and 4.1 of TEC so I’m not sure what’s up.

Any ideas? Any thing in Ajax that has to be tweaked?

Thanks a mil.

Eric

[George]

Hey Eric,

Thanks for reaching out—I’m sorry to hear about these issues, and cannot recreate them on my own site, so am wondering about a few things:

1. What do you find if you run through all of the steps in this article? → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/ After EACH STEP in that process, check on the issues with month view pagination and see if the behavior is different anywhere along the way.

2. In your reply, can you share your site’s System Information with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[Eric]

This reply is private.

[George]

Hi Eric,

Thank you for this follow-up. Can you post the complete, un-edited “System information” of the site where these issues are happening? Here is how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

This will help me take a look “under the hood” on that site which may be very helpful.

Cheers,
George

[Eric]

This reply is private.

[George]

Thanks for sharing this!

I see that on http://millvalleymasons.org, you’re using a custom theme called millvalleymasons. If you activate a default theme like Twenty Sixteen or Twenty Twelve, for example, and try to recreate the same exact problems you currently have, do you get any different behavior?

Thank you!
George

[Eric]

I tried those templates and got the same performance. Locally in my dev environment, I’m working with WP 4.4.1 and TEC 4.1.2 and all is cool. I’m assuming and hoping that if we can’t figure this out, I can simply blow away what I have on my server and use what I have here, but I want to auto update my WP install, and be able to update my TEC plugin when I need to, so I’m wondering A) is it just a bug between WP and TEC, or B) is there something I need to set for AJAX to do it’s thing. Locally, it’s wonderful.

Thanks again for everything.

Eric

[Eric]

This reply is private.

[George]

Hey Eric,

I appreciate your patience here, and I have been working to try and reproduce your issue to no avail yet. The “Undefined” string you mention is interesting, and could reveal an issue with the locating of template paths in the plugin.

We’re scratching our heads over this but are determined to fix it; so thanks for sticking with us on this! One thing I’m curious about on http://millvalleymasons.org/ is what the Permalinks settings are—these are literally located in Settings → Permalinks in the wp-admin. Are they set to /%postname%/, for example? If not, what are they set to?

Next, is there any chance you could temporarily leave a default theme like Twenty Twelve active on http://millvalleymasons.org/? I can understand if not; and this is indeed a lot to ask. But if you can do this, let me know and I will work as quickly as possible to minimize the amount of time your site is publicly in this state. When in this state, be sure that The Events Calendar and Events Calendar Pro are the ONLY plugins activated, as well (which your system information shows are the only plugins anyway, but just in case you’ve added others in the meantime).

I will take another look and see if anything stands out.

Once more, thanks for working with us here.

Sincerely,
George

[Eric]

This reply is private.

[George]

This reply is private.

[Eric]

This reply is private.

[Eric]

This reply is private.

[Eric]

This reply is private.

[Eric]

Hey George,

I think this is resolved. The problem was character set via wp-config.php.

WP defaults to –
define(‘DB_CHARSET’, ‘utf8mb4’);

With TEC we need –
define(‘DB_CHARSET’, ‘utf8’);

If you can think of a way this will mess up other stuff, let me know, else I’m gonna run with this.

Thanks,

Eric

[Author]

Posts