Event Dates Revert to Jan 1, 1970 with start/end time

[Benjamin]

Hi,

I have the same problem as few others with date when I try to put the end date of an event… In fact, after few hours spent on this point, it seems it’s not working each time I change the hours… When changing the hours of an end date, then update, the date return in 1970. If I don’t touch hours, it stays on the good day.

Yeah, I’ve tried to change the day format, but no success…

Thanks!

[George]

Hey Benjamin,

Sorry to hear about this!

First, you mention having the same problem “as others”—we have no known active issues with this, so if you are referring to other threads you saw, can you please share links to these threads? I just want to know what you are referring to so I can see if there is a present issue with this.

I cannot reproduce this problem no matter what I try, so I am wondering if you can do the following things:

1. Post your site’s System Information. Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

2. Do the COMPLETE set of steps on this page → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/. After each step in that process, try recreating these issues with the dates; does the behavior change or improve anywhere along the way?

Thank you!
George

[Benjamin]

This reply is private.

[George]

Thank you for all of this information, and for doing that testing!

First, I notice some WPML plugins on your site—our plugins are not fully compatible with WPML, and if you are trying to use WPML features with events, this may create issues.

Aside from that, however, I was wondering if you notice any difference in behavior if you head to Events → Settings → Display in your site’s wp-admin, and then try to make your site’s “Date Format” settings look like mine. See this screenshot for reference (and click it for a full-size image):

Let me know what you find!

Thank you,
George

[Benjamin]

Hey Georges,

Thanks for your answer…
I already tried to desactivate WPML to see, but no changes.

I made exactly what you show me but it’s not working… 🙁
I still have this each time I try to change the hours in a date of an event:

[George]

Hey Benjamin,

Just to be clear, in your screenshots the datepickers show 1970—but are you able to set these to proper 2016 dates and then save the event, and have the date properly updated? Or even if you do this, upon save does the date get reset to 1970?

Thank you!
George

[Benjamin]

Hey George,

In fact, no, I have to put the start date to see a end date in 2016… If I go through the end date first, I’m in 1970. Then I put 2016 in the white case, it works, but then I update the event and the date go back to 1970… 🙁

[George]

I’m sorry to hear this, @Benjamin!

I cannot recreate any of this behavior and so, to be honest, I’m a bit stumped with what might be causing all of this.

I will raise this issue with some of our developers and see if that inspires any further steps I could recommend.

Thank you,
George

[Benjamin]

Hey George,

Ok… Thanks anyway! 🙁
Can you see my website to see the product? It might help? I have full backup so no problem at all to see what’s going on?

[George]

Hey Benjamin,

We unfortunately cannot log into customer sites for any reason, but that indeed might an option here if it’s what you’re asking. I don’t have any updates on this issue at this time but am working on it and am trying to see if I can get anyone else on our team who can recreate the problem.

Thanks,
George

[Benjamin]

Hey George,

Ok, no problem at all for me to give you access, but I need to know when you can have a look cause we go live officialy tomorrow for the official lunch, so if you can do/ try something tonight it would be great! If it’s the case, please tell me and I give you access…

[George]

Hey Benjamin,

I’m sorry we weren’t able to provide a solution before the official launch. I have yet to recreate this problem and it’s still something we have to investigate and try to reproduce before offering a solution. 🙁

I’m so sorry for the trouble here; we’re still working on this though!

Sincerely,
George

[Benjamin]

Hi Georges,

Is there any news, really need this working?…
Thanks!

Ben

[George]

Hey Ben,

I’m sorry to disappoint again, but we have still not been able to recreate this problem. I am very sorry for the trouble. 🙁

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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