[George]

Hi Kelly,

I’m sorry my delayed response; I had an urgent and unexpected outage and was not able to respond until today. My apologies!

In regards to your issues, the additional server log content you posted may indeed be also helped by the update process I mentioned.

So, definitely do proceed with updating the plugins on your site to ensure that you run the following versions of our software:
* The Events Calendar 4.2.2
* Events Calendar Pro 4.2.2.1

When it comes to the already-generated events, these indeed exist on your site. They will NOT be automatically “cleaned up” with the 4.2.2.1 update of Events Calendar Pro, but one of our developers has written an extra little plugin that can be installed temporarily to help clean up those event instances.

You can learn more about the 4.2.2.1 update, and find a link to download that helper plugin, here: https://theeventscalendar.com/release-events-calendar-pro-4-2-2-1/

I hope this helps!

Thank you for your patience,
George

[George]

Hey folks,

Thank you for your patience here. I am struggling to reproduce these sorts of issues but am going to escalate this issue to the attention of our developers and see if we can identify a specific cause.

Apologies for the trouble–stay tuned!

George

[George]

This reply is private.

[George]

I’m glad that article helped!

When it comes to shortcodes, this is unfortunately a bit tricky, but you might have some progress if you try adding the following code to your theme’s functions.php file:


add_filter( 'tribe_events_excerpt_allow_shortcode', '__return_true' );
add_filter( 'tribe_events_excerpt_shortcode_removal', '__return_false' );


I hope this helps!
George

[George]

Hey Debra,

Thanks for your reply. I am still not quite sure what specific type of import you are hoping for: CSV? XML? iCal? PDF?

But with that aside, you can use WordPress’ built-in Export tools to export XML files of all of the events on your site; you can use the same method to also export all Venues and all Organizers.

If you’re not familiar with those export tools, you can read about them online and find tutorials specific to those features. Here is a great resource for getting started with those tools, for example: https://codex.wordpress.org/Tools_Export_Screen

We have a tutorial on our own site here that goes step-by-step through the process of using these tools to export events, venues, and organizers from one WordPress site to another, which you can find here: https://theeventscalendar.com/knowledgebase/using-wordpress-export-tools-to-migrate-events-content/

Finally, you can also search online for “export” plugins like WP Migrate DB, which allow for the importing/exporting of all sorts of WordPress content.

I hope these options are helpful for your needs; at this time, there are not any plans for adding more export features to our plugins.

Let me know if there is anything else I can try to help with! 😀

Sincerely,
George

[George]

No problem! 😀

Come back and open a new thread any time if other issues or questions arise.

Cheers,
George

[George]

Thank you for these screenshots!

(And for your patience with my delayed response; I had an urgent and unexpected outage and was thus unable to respond yesterday. My apologies!)

As for these issues, I have taken a look at things and am a bit puzzled. While different browsers can render CSS differently, these discrepancies usually only happen with advanced, recently-implemented CSS3 features or complex layout rules like absolute positioning trickery and such….

So, in other words, the simpler type of CSS that I shared here (just hiding things, basically) should be working consistently across browsers.

I’m wondering if the issue, then, is related to caching? Safari does cache aggressively, and mobile browsers in general do, too, so if possible I would recommend clearing the caches in either/both browsers and having another look at these locations on your site.

Does anything improve when you try this? If not, I’m sorry for the hassle–I’m just a bit surprised by the outcome thus far. But if you try clearing caches, and this does not make a difference, then no worries; I will take another closer look at the CSS and rope in a developer on our team to assist me if need be.

Thanks for your patience here,
George

[George]

😀

[George]

Hey Rick,

Thanks for elaborating on your question a bit, and for your patience with my delayed response. I had an urgent and unexpected outage this week and was not able to respond yesterday. My apologies!

In regards to your question, the only really solid way to go about making CSS customizations on your site in a way that absolutely will not be overwritten by theme updates is to put these CSS customizations into a custom plugin. Don’t let the idea of making your own plugin seem complex or difficult–it’s admittedly quite simple to make a custom plugin, and then once it’s made you can just install it on your site like you would any other plugin.

If you have a developer helping you, they should be able to assist with making a custom plugin.

If not, then here are a few options that might help:

• Skip the idea of making your own custom plugin, and just install a free “CSS Customization” plugin from WordPress.org. There are many options; I don’t recommend any specific one, but if you just head to wordpress.org/plugins and search for “CSS customize” or something, a great number of options should show up. Seek out plugins with good ratings, high numbers of downloads, and good reviews. This a great option because these plugins should save the CSS as a database option, or perhaps write CSS files directly (though I imagine the database-saving ones are far greater in number). In either case, they changes wouldn’t be lost in a theme update.
• If you indeed want to proceed with making a custom plugin, and are at least somewhat comfortable with writing code, then search online for simple tutorials about making plugins. There are many out there; here is just one good example. Using these methods, you can write a simple plugin that injects custom CSS into the wp_head() action on your site, or you can add a CSS file in the plugin outright and load this on your pages via wp_enqueue_scripts().

If any term or concept I mention above isn’t one you’re familiar with, give it a quick Google search and you’re sure to find lots of informational material; this is a benefit of WordPress being so widely-used! 😀

I hope this information helps.

Sincerely,
George

[George]

Hey @Vlambert,

Apologies for my delayed reply, I had an urgent and unexpected outage and was not able to work yesterday. Sorry for the wait!

In regards to your questions:

* If it is acceptable for their to be ONE purchase of $1,000 for ONE ticket (to be clear: one, one-thousand dollar ticket), and then enter the number of kids as an “Additional Information” field as described and shown in my above reply and articles linked therein, then you can do this with the methods I described above.

* If you are trying instead to have 200 separate charges of $5 all “belong” to ONE ticket, however, there is unfortunately no way to do this at this time. One purchase = one ticket. You cannot have purchases and tickets separate from each other with our plugins at this time.

Sorry to disappoint if you need the latter features. 🙁 Please let me know what above best describes your needs and what your thoughts are on this.

Thank you,
George

[George]

Hey @Stratejusinc,

I am sorry for the delayed response here! I had an unexpected and urgent outage, and was not able to work yesterday. My apologies for the delay in responding here.

In regards to your claims here, I am sorry to say that after a look on my local testing site, I could not find these stylesheets and scripts in all web pages, but DID find them loaded on some pages where they were not needed.

So I have confirmed your claim. We did a pass for this release to try and limit the scope of pages on which specific scripts and stylesheets load–I am sorry to admit that I don’t have a complete explanation as to why or how we missed the “This Week Widget” scripts again, but I will make a new bug report ticket specifically for these stylesheets and scripts.

I will also post a temporary fix here if I am able to put one together myself or with the help of one of our developers.

Thank you for your patience with this issue. Please let me know if there is anything else I can try to help with in the meantime while I create a bug ticket and bring this to the attention of our development team.

Sincerely,
George

[George]

Hey Daniela,

Thank you for your follow up!

While we unfortunately do not provide customization services ourselves, we do maintain a list of some well-respected developers in the community who may be available for hire. You can find that list here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

I hope this list is helpful.

Best of luck with your project!
George

[George]

Hey James,

Thanks for the follow-up here. While I’m sorry that the new widget isn’t quite as good as the old one, as you mentioned I am indeed glad you’re at least back in action for now!

I’ll close this thread for now, but do open another thread any time if other issues or questions arise.

Best of luck with your site,
George

[George]

Right on! I hope it works well. I’ll close up this thread for now, but feel free to open a new one any time if other questions or issues arise.

Cheers,
George

[George]

Thanks for following-up here, Nico! Apologies for my outage, Todd.

Nico’s advice is solid, and I recommend the same pages he linked to–they’re quick reads that should fill you in on the bug that happened here, and provide a little cleanup plugin that one of our developers came up with. It should help clear out extraneous recurring event instances from before the bug was fixed.

Let us know how things go!
George

[Author]

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