Forum Replies Created
-
Posts
-
Good morning Dave,
Based on your last answer, I am assuming the code is not working properly for you.
This is very strange as I have done several successful tests with it.In order to find out what’s going on, could you please provide us (in a private reply) screenshots of your cart page and check out page (with the discount code applied) ?
Hopefully, that way, we’ll be able to pinpoint what’s causing the discount to act up.
Have a great day
Geoff B.
Good evening once again Birgit,
To help keep things simple, I will break down your questions if you don’t mind.
I want to remove this sentence: You’ll receive your tickets in another email. from all WooCommerce emails.
To remove that sentence, please go to /wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce and take a look at the Main.php file around line 402.
You should be able to edit this file to your liking.
I also want to remove the ‘Checkin for The Event’ part with the QR code. And the security code in the email generated with Event Tickets.
Please download and activate the following plugin from our knowledge base.
And I would love to change some translations in this email too. Where can I find the right files to change this? Is it in the .po files?
Yes, I would recommend looking for these strings in the same .po/.mo files mentioned above.
The order ID provided by Event Tickets (displayed in the email) and Woocommerce are different. How can I make them fit or as an option how can I get rid of this information in the (Event Ticks-Plugin created) e-mail too?
Each ticket is a post and the ticket number is the ticket post ID, which is why it is different than the WooCommerce order number.
To “synchronize” both number sequence, others have had success with the official Sequential order numbers pro plugin.
Let me know if you have any other questions.
Have a great day!
Geoff B.
Good evening Birgit and welcome back!
Thank you for your question.
The “Add to cart” button translation can be found in the following places:
- /wp-content/plugins/event-tickets-plus/lang (event-tickets-plus-de_DE.po and event-tickets-plus-de_DE.mo)
- /wp-content/plugins/woocommerce/i18n/languages AND/OR /wp-content/languages/plugins
In certain contexts, it is possible that the basic WooCommerce language files are used for the “Add to Cart” translation. This is why we have to make sure that the files located under point number 2 are properly translated as well.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Car and welcome back!
Thank you for reaching out to us.
We will be happy to help you troubleshoot this and hopefully make it a better experience for you.
To get started on the right foot, could you please provide us with your System info ?
Also, please go through the Testing for conflicts procedure.
Let us know what your findings are.
Have a great day!
Geoff B.
Good evening William,
Welcome to the Tribe and thank you for contacting us!
I might be wrong, but at first glance, it looks like the page you are trying to replicate was not created using short codes.
Although the shortcodes are amazing, unfortunately, they do not allow you to reproduce the same visual as the full fledged main calendar view at this point.
The http://horizonhs.wpengine.com/training-event/ page was more likely produced through some code customization in the Champion WordPress theme or by using a custom page template. If you look at the page <body> tag and compare it to your own, you can get a better sense of what I mean.
Either way, I would recommend taking a look of the page you are trying to reproduce is setup in the backend of your WordPress install and if you can to take a look at the your theme files to see if you can find a page template or some form of customization you can reuse.
Let me know what your findings are.
Have a great day!
Geoff B.
Good evening Brandon,
Welcome to the Tribe and thank you for reaching out to us.
You are absolutely right. Your issue is very similar to the ones you have found.
Even the temporary solution you came up with suggests that your custom theme limits the number of posts returned in an archive template.The first thing I would do is to look for a setting in your custom Theme for the number of posts returned in an archive (if there is one).
If you can’t find anything, then you’ll have to look at the functions.php file of your custom theme and perhaps at the archive.php file too.
You will need to hunt down where this value is defined and tweak it.
To get you started, I recommend a quick Google search with the following keywords “number of posts archive wordpress”.
Hopefully, this is helpful to you and let me know what you find out.
Best regards,
Geoff B.
Good evening Hugh,
That is an excellent point and you are right, these 2 files do not serve the same purpose.
Let me just verify something with our Dev team on that very topic and I’ll get right back to you.
In the meantime, out of curiosity, would using a mailing plugin such as the one recommended help you out ?
Have an awesome day!
Geoff B.
Good evening Kevin,
Thank you for providing me with the complete function call.
Let me run a couple of tests and I will get back to you shortly.
Have a great day!
Geoff B.
Thank you for your reply Barbara,
Your explanation is crystal clear.
As you might have guessed, the reason why the Status column does not get exported for RSVP tickets is because it simply does not exist.
If you want to modify the code, I would start by looking at the event-tickets plugin. More specifically, in the /event-tickets/src/Tribe folder.
Depending on the approach you want to use, take a look at RSVP.php and Attendees_Table.phpAs an alternative, doing the attendees export in 2 batches (one for each type of ticket) could provide you with 2 separate CSV files that could be combined in the desired format through the use of a Macro.
In any case, hopefully, this gets you started on the right track.
Is there anything else I can help you with ?
Best regards,
Geoff B.
Good evening Ivan,
Very good job at troubleshooting!
You are absolutely right, when there is no end time defined, the Events calendar will add one by default.
This is what’s causing the events to disappear from the list view.At this point, unfortunately, you only have a handful of simple solutions:
- Add an end time to the Facebook event itself (the option is actually available, it’s just not activated by default)
- Manually edit each of the imported events to add an end time (not ideal I know)
You could also venture in more complex solutions requiring programming, to try to change the default end time value to something else automatically.
However, this is outside the scope of our support at this point.On a non-technical related note, Bobby McFerrin is a genius! By far the best concerts I have ever seen 🙂
Let me know if you have any other questions.
Have a great day!
Geoff B.
Good evening Marco,
I am glad that you figured the cause for the lang parameter being forced to english.
I will close this topic for now, but please don’t hesitate to contact us again if you have any questions.
Have a wonderful day!
Geoff B.
Good morning Barbara and welcome back!
Thank you for your question and we’ll be glad to help you out.
But first things first, could you tell me what tool or method you are using to create the CSV export ?
Looking forward to hearing from you!
Have a wonderful day!
Geoff B.
Good morning Kevin and welcome to the Tribe!
Thank you for your question and your great troubleshooting skills.
We are sorry for that unpleasant glitch. The good news is that we will help you get to the bottom of it.
You are absolutely right, the culprit is the function call in the customization.
Since we are now hosting all e-commerce solutions under one plugin, there have been a few tweaks in the code that might cause such inconvenience.If you don’t mind, the fastest way to correct this would be to have the complete function call code (in a private reply if you prefer).
Thank you for your understanding and patience.
Have a great day!
Geoff B.
