Remove: Email changes

[Birgit Bauer]

Hello,

I want to remove this sentence: You’ll receive your tickets in another email. from all WooCommerce emails.
I only could find answers depending on the old woocommerce tickets plugin.
But that didn’t help because I am using Event Tickets and Event Tickest Pro and it seems to be very different.
http://screencast.com/t/XU9cKqlLDh

I also want to remove the ‘Checkin for The Event’ part with the QR code. And the security code in the email generated with Event Tickets.

And I would love to change some translations in this email too. Where can I find the right files to change this? Is it in the .po files?
http://screencast.com/t/mfBpoaO1QqJC

—

An other problem I have is the order ID provided by Event Tickets (displayed in the email) and Woocommerce are different. How can I make them fit or as an option how can I get rid of this information in the (Event Ticks-Plugin ceated) e-mail too?
Thank you!

[Geoff B.]

Good evening once again Birgit,

To help keep things simple, I will break down your questions if you don’t mind.

I want to remove this sentence: You’ll receive your tickets in another email. from all WooCommerce emails.

To remove that sentence, please go to /wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce and take a look at the Main.php file around line 402.

You should be able to edit this file to your liking.

I also want to remove the ‘Checkin for The Event’ part with the QR code. And the security code in the email generated with Event Tickets.

Please download and activate the following plugin from our knowledge base.

And I would love to change some translations in this email too. Where can I find the right files to change this? Is it in the .po files?

Yes, I would recommend looking for these strings in the same .po/.mo files mentioned above.

The order ID provided by Event Tickets (displayed in the email) and Woocommerce are different. How can I make them fit or as an option how can I get rid of this information in the (Event Ticks-Plugin created) e-mail too?

Each ticket is a post and the ticket number is the ticket post ID, which is why it is different than the WooCommerce order number.

To “synchronize” both number sequence, others have had success with the official Sequential order numbers pro plugin.

Let me know if you have any other questions.

Have a great day!

Geoff B.

[Birgit Bauer]

Hello Geoff,

wow really helpful your answers. 🙂

I have two questions left:

To remove that sentence, please go to /wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce and take a look at the Main.php file around line 402.

How can I make sure an update of the plugin doesn’t change back my changes? Can I use a childtheme although it’s not in the themes folder? Or what would you recommend?
—-

I also want to remove the security code in the email generated with Event Tickets. Any idea how to get this done?

Thank you for your Support!

[Geoff B.]

Good afternoon Birgit,

I am glad these answers were useful to you.

How can I make sure an update of the plugin doesn’t change back my changes? Can I use a childtheme although it’s not in the themes folder? Or what would you recommend?

That is a great question. You are right, modifying the core plugin directly usually results in customization being lost when you update the plugin.

To make sure this does not happen would require you to add some custom programming of the function calls and filters using the functions.php of your WordPress child theme.

In other words, unfortunately, that level of customization his is slightly outside the scope of our support.
But at least, we try to get you pointed in the right direction to get started.

If you haven’t already, I encourage you to review our functions documentation to have a better sense of how to use our different functions to accomplish what you are looking for.

I also want to remove the security code in the email generated with Event Tickets. Any idea how to get this done?

To accomplish that, please go to /wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce and take a look at the Main.php around line 86

Filtering that array’s content through a custom function call or modifying the plugin directly are once again your best options to remove the security code.

Have a great weekend and let me know if you have any other questions.

Geoff B.

 

[Barbara]

Birgit,
Very interesting questions, I was struggling with almost all of your reported issues as well.

@Geoff, it appears that the “Scan this QR code at the event to check in” string cannot be found in the translation pages (http://translations.theeventscalendar.com/projects/event-tickets-plus).
All other text in the ticket email is in Dutch, but that last string isn’t.

[Geoff B.]

Good evening @Hans,

Thank you for your interest in this forum thread.

Could you please open a separate forum question on the seemingly missing Dutch string ?

In order to provide each of our valued customer with the best service possible, we prefer to keep each topic in it’s own forum question. That also ensures that your question gets addressed in the timeliest fashion.

Thank you for your understanding and we are looking forward to helping you out with that string.

@Birgit,

Please let me know if you any other questions on this forum topic.

Best regards,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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