[Geoff B.]

 

Good evening Grant and welcome to the Events Calendar forum!

Thank you for your interest in our products. It’s truly appreciated.

However, please note that we do not offer support for our free plugin in this premium add-ons forum.

But, the good news is that you are still welcome to consult this forum to your liking and browse it for solutions, snippets and tutorials.

If you don’t mind, in the future could you please post your support questions here: https://wordpress.org/support/plugin/the-events-calendar ?

With that in mind, I believe what is going on is that, even if you have deleted your events (I’m not sure you actually did that), the CSV importer is looking at your Database and seeing the previous attempts (which is why you are seeing updated events, not added ones).

There are 2 things I would recommend:

Send me a link to your actual CSV file (just so that I can make sure it’s OK)

If you are confortable enough doing so (and after a backup), I would recommend deleting all imported events both in the interface and in your SQL database prior to attempting a new import.

Best regards,

Geoff B.

[Geoff B.]

Bonsoir Laurent,

Merci de nous écrire et pour vos bons mots!
Il me fera plaisir de vous aider avec cette question.

L’ajout de “min” pour minutes est fort probablement causé par votre gabarit (thème) WordPress OU par vos réglages de temps dans Réglages -> Général

Je vous recommanderais donc de vérifier ces 2 possibilités en commençant par votre gabarit. Pour savoir où se cache cet ajout, vous pouvez télécharger les fichiers sur votre ordinateur et faire une recherche avec le terme “min” dans le dossier contenant votre gabarit.

Normalement, il vous suffira de retirer cet ajout dans les fichiers correspondants, puis de remplacer lesdits fichiers sur votre serveur.

Je vous invite à me dire comment ça se passe pour vous.

Bonne journée,

Geoff B.

 

 

[Geoff B.]

Good evening DAVID and welcome back!

Thank you for reaching out to us.

Just to set expectations, as you might know, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customizations.

With that in mind, if you haven’t already, you might want to read our Themer’s guide to get a good sense of how to get the info you are missing.

More specifically, I would scour the following directory: /wp-content/plugins/events-calendar-pro/src/views/pro/photo

Among other things, you’ll notice that you require the following class “tribe-events-photo”.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Daniel,

Thank you for answering my questions (although I am not sure about the Genesis integration guide question).

The attachment was especially helpful.
Based on it, I was able to establish that you have a template customization that impacts the tickets directly.

If you want, you could send me the PHP, CSS files in a .zip file (using something like Dropbox or GoogleDrive).

One quick way to test if the customization or Genesis is the cause of your issue is to temporarily switch back to a default theme such as twenty-fifteen and see if the problem persists.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Mark,

Thank you for the extra details.

On a related note, if you are interested, there is actually a snippet that leaves that very checkbox checked by default for your website’s visitors.

Best regards and thank you once again for reporting this,

Geoff B.

[Geoff B.]

Good evening Todd,

A quick look through the po/mo files revealed that actually the correct string to replace would be “Next %s” (the word Events is a variable here).

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Catie,

Thank you for sharing the screenshot with me. It really helps.

 

Before I continue, please note that we do not offer support for our free plugin in this premium add-ons forum.

But, the good news is that you are still welcome to consult this forum to your liking and browse it for solutions, snippets and tutorials.

If you don’t mind, in the future could you please post your support questions here: <u>https://wordpress.org/support/plugin/the-events-calendar</u&gt; ?

With that in mind, I just took a quick look at your website and I noticed a couple of things:

• You are using an Avada child theme which has a template customization for single events that does not include the event weblink. In other words, the issue is that some changes were made to how the single events are displayed.

You could:

1. Read our Themer’s guide as a starting point to understand how you could tweak the single event view or remove the customization
2. Contact the theme author about this
3. Hire one of our recommended customizers to do the customization for you

bonus: I am also noticing that you are using “event” as both the Events URL slug AND the Single event URL slug under Events -> Settings -> General . These 2 slugs need to be different, otherwise the calendar is bound to not work correctly.

Best regards,

Geoff B.

[Geoff B.]

Good evening Mike,

Welcome back and I hope you had a good vacation.
Actually, we are now up to 4.1.2 🙂

Dev is still working extra hard on packaging a Maintenance (bug fix) release that is especially geared towards the iCal importer. It’s coming very soon, so stay tuned!

Have a great day!

Geoff B.

[Geoff B.]

Good evening Melissa,

Thank you for the invitation to login. Unfortunately, our policy does not allow us to log in to clients websites for several reasons, including liability.

But, that should not stop us from getting to the bottom of your issue.

To do that I would need your complete system information (you can see how to get that in the following link): https://theeventscalendar.com/knowledgebase/sharing-sys-info/

As per your second request, you just need to paste the code directly under

// Your code goes below
//

Which also means juste before

add_action( ‘pre_get_posts’, ‘exclude_events_category’ );

Best regards,

Geoff B.

[Geoff B.]

Hey Habib,

I’m stoked that you have successfully found a solution to the issue with the Evolve theme.

Kudos on that and for sharing your solution for everybody’s benefit.

I also fixed the post title at your request.

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Hey Jürgen,

I am sorry to hear that. I actually tested the code with the alternative form prior to contacting you and got it to work perfectly.

There is no code to edit to get to work with the alternative form. So I guess we now have to find out how to get it to work on your website as well.

But back to your comment (that you already submitted that), this is totally my bad. My apologies.

But I am noticing that you did not remove any of the commented functions as suggested in this part of the code “* TO MOVE THE TICKET FORM UNCOMMENT ONE OF THE FOLLOWING BY REMOVING THE //”

In other words, lines 29 to 39 of that code contain different possibilities of where to move the alternative form. But, you need to choose the one you want and remove the // in front of the one that reflects what you are trying to do.

For example, you could erase the // found at line 39. Otherwise, this code will have no effect.

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Hey Steffen,

I believe you might be right in this case. I have seen my fair share of jQuery or Javascript related bugs.

Just to set expectations, as you might know, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customization.

With that in mind, what I could do is have one of our Dev guys take a quick look at your code and see if they can’t get you pointed in the right direction to resolution.

Unfortunately, at this time, this will have to wait until tomorrow.

Thank you for your patience.

Best regards,

Geoff B.

[Geoff B.]

Hey Severin,

I’m chiming in at my colleague Cliff’s request because I am an avid WPML and multilingual site user too 🙂

As a first troubleshooting step, could you please provide us with your complete system information in a private reply ? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, I have a couple a question concerning the words that are not translated. So far I am seeing that: Cost, Time, Phone and email are not getting translated properly.

Could you tell me if there are other strings that are not being translated correctly on your end ?

Finally, it looks like you are using some template customization (which might explain why there are untranslated parts). Could you tell me if there is a /tribe-events/ folder in your WordPress theme directory ?

Thank you @Sebastian for your tips, although I am not sure that Severin is using WPML (but rather locotranslate if I am not mistaken). That being said, technically, we do not support Events Tickets Plus with WPML. If you would like some assistance in solving any other issue, I would recommend opening a separate forum thread so that you can get the attention you deserve.

Best regards,

Geoff B.

[Geoff B.]

Good evening Tommy,

Thank you for the site info, that helps a lot.

I am noticing a couple of things that probably are not helping with the second and issues:

1. You are is still using the WooCommerce tickets plugin. This plugin is deprecated and will most likely break with the latest version of WooCommerce and the Events Calendar plugins. You would have to migrate to Events Tickets Plus plugin. As a first step, after making a complete backup of everything (database and plugins), I would recommend following the instructions found here.
2. You are also not fully up to date on the Events Calendar plugins (they are both at 4.1.2)
3. You are a couple of versions behind on WordPress as well. This might not seem related, but we constantly adapt our code to be on par with WordPress’ evolution. Again a backup is order, but I would definitely recommend upgrading to at least 4.4.2 if you can (4.5 is so freshly out that some plugins are not fully patched yet)

I would start with points 1 and 2 and see if that helps.

Let me know how that goes.

Best regards,
Geoff B.

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