[Geoff B.]

Hey Sabina,

I’m stoked it worked for you!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Daniel,

Thank you for that extra piece of information. It’s super useful.

I just tried adding the content of the tribe-events folder to my install and it still worked.
As such, I believe you are right. It looks like either Genesis (or something in the functions.php file of your theme is causing this).

Tell you what, we do have a resident Genesis specialist on the team.

I will relay this thread to him tomorrow. But in the meantime, I have 2 special requests to help:

1. Can you make sure you go through all of the following and make sure everything is OK on your end: https://theeventscalendar.com/knowledgebase/genesis-theme-framework-integration/ ?
2. Would you mind sending me the functions.php file of your theme as well ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Maciej,

Thank you for your answers, they are really helpful in pointing you in the right direction.

Your approach is sound and it should work as you expect it, however:

Recurring events currently do not work well with WPML (we are currently analyzing how to fix that) – in other words, short of doing several manual tweaks (some of them directly in the DB), we do not currently support it. We apologize for the inconvenience.

That being said, you will be contacted as soon as a bugfix is out.

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

[Geoff B.]

Hey Grant,

Thank you for everything you have accomplished so far.

I ran some tests on my end using WordPress 4.5 and managed to reproduce the issue!
This is a legitimate bug and I have opened a ticket for it. We are sorry for the temporary inconvenience.

Unfortunately, I cannot commit to a release date for a fix at this point. But you will be contacted as soon as there is one.

This probably doesn’t help much, but reverting back to WordPress 4.4.2, I was able to import the csv file properly.

I wish I had a better answer for you, but for now it’s the best one I have.

Best regards,

Geoff B.

 

[Geoff B.]

Hey Jürgen,

After this last email, I believe I might have found the cause of your issue.

I went ahead and literally pasted your code in my text editor and there seems to be an issue with your ‘ characters (delimitation). They are curved apostrophes (quote marks) which caused the code to break on my end.

As you might know, you absolutely need to have straight quotations marks: http://typographyforlawyers.com/straight-and-curly-quotes.html for this to work

Could you verify that please ?

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey Todd,

I’m sorry to hear that did not work for you. Normally, it really does 🙁
In any case, I totally respect your decision.

That being said, you are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Hey Steffen,

As promised, I had one of our most awesome Dev people take a look. Here’s what their feedback is.

I think the code is based on tribe_event_tickets_plus.meta.set_quantity() (“my.set_quantity” in the source) … if that’s the case, a key difference is they are dynamically adding that chunk of HTML (so none of the listeners will fire) whereas in our own code those elements already exist and we merely show/hide them

if I’m right,

$ticket_form.on( 'submit', tribe_event_tickets_plus.meta.event.handle_submission )

could be the missing piece (of course, they’d need to determine

$ticket_form themselves)

My recommendation is to replicate our way of showing and hiding thing.

Hopefully this helps,

Have a great day!

Geoff B.

[Geoff B.]

Good morning Melissa!

I’m stoked that you got this working to your liking! Kudos!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.a

[Geoff B.]

Hey Laurent!

I’m stoked that you found the solution!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening John and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about
I would love to help you with this topic.

I would recommend reading and trying the following as a starting point: https://theeventscalendar.com/support/forums/topic/how-to-only-show-single-future-instance-of-recurring-event-in-wordpress-search/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Tic Tac and welcome back!

Thank you for reaching out to us.

Before we continue, and keeping in mind that we are also trying to fix the split payment issue, just to set expectations, as you might know, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.

We unfortunately do not provide complete support for customization.

That being said, the solution would be to do a template customization you might want to read our Themer’s guide to get a sense of how that works.

If you take files found in /wp-content/plugins/events-community-tickets/src/views/community-tickets/modules/ you can probably remove the payment option look altogether when the organizers create a ticket.

Once you choose and make a copy of the files you want to modify, you should move them to your WordPress theme’/tribe-events/ folder

It should look like this:  [your-theme]/tribe-events/community/payment-options.php

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Sabina and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

You could probably achieve what you are looking for by adding the following CSS rule to your WordPress theme:

.tribe-events-widget-link {
clear: both;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Maciej and welcome back!

Thank you for reaching out to us.

We are sorry to hear that you cannot get the recurring events setup to your liking.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

If you haven’t already, I would recommend reading the following guide first: https://theeventscalendar.com/knowledgebase/pro-recurring-events/

Finally, I a question about all 3 of your recurring events to help you define the correct rules.

You mention the start and end date for the 3 events, but could you tell me how long each event lasts (a few hours, a day, a week, weekends)?

Best regards,

Geoff B.

 

 

[Geoff B.]

Good evening Spencer and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issue you are having with the refund functionality.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you send me a screenshot of the screen from which you are issuing the refund from ?

Best regards,

Geoff B.

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