Refunds not working

[macmaster77]

I tried issuing a refund through the plugin and I got a message saying that I don’t have permission? I’m using PayPal. Any help would greatly be appreciated. Thanks…

Spencer

[macmaster77]

I called my host and PayPal and they are telling me it’s something with the plugin. I have attached a screenshot of what comes up when I try to click the refund via PayPal button. I’m not sure what this means. Everything else is working. Thanks…

[Geoff B.]

Good evening Spencer and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issue you are having with the refund functionality.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link? https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, could you send me a screenshot of the screen from which you are issuing the refund from ?

Best regards,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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