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Good evening Joe and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the tickets not appearing in the sequence you would like to.
I would love to help you with this topic.The simplest solution is to install a plugin such as: https://wordpress.org/plugins/intuitive-custom-post-order/
Once that’s done, make sure it supports products (in its settings) and simply drag and drop the tickets (in the WooCommerce Products menu) in the sequence of your liking.
Let me know how that goes.
Best regards,
Geoff B.Good evening Brenden and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the calendar view not working as you expect it to.
I would love to help you with this topic.This is a bug that affects only the monthly view on certain installs.
What is going on is that on a single day, events get sorted by post ID instead of the time (hence the apparent randomness of the sorting).We apologize for the inconvenience this might have caused.
Unfortunately, I cannot commit to a release date for a fix at this point. But you will be contacted as soon as there is one so stay tuned.In the meantime, if you don’t mind, I would be curious to see if reordering the posts from a specific day in the correct sequence using a plugin such as this one: https://wordpress.org/plugins/intuitive-custom-post-order/ would work as a temporary workaround ?
I wish I had a better answer for you, but for now it’s the best one I have.
Best regards,
Geoff B.
Good evening John and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.I believe you will find what you are looking for in /wp-content/plugins/event-tickets-plus/src/views/wootickets/tickets.php (lines 29 – 80)
Additionally, if you haven’t already, you might want to read our Themer’s guide for a general sense of how that works.
Let me know how that goes.
Best regards,
Geoff B.Good evening Daniel,
As promised, I had our in house Genesis expert run some tests and take a look at your specific issue.
The good news is that he was unable to reproduce it on his end (which means it is very likely that this is fixable for you too).
In his opinion, this sounds like a JavaScript issue. His first recommendation would be to the page where the “edit” button doesn’t work and look for any Javascript console errors: https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/
Let me know how that goes.
Best regards,
Geoff B.Hey Elian,
If I understand this correctly, everything else worked (but the date and time). Can you confirm?
If that’s the case, the displayed time should be a reflection of:
- The WordPress time setting Settings -> General
- The Events Calendar time setting Events -> Settings -> Display
The other thing that might be going on is that you have some template customization for the single view.
Can you try looking for a /tribe-events/ folder in your WordPress theme directory ?Best regards,
Geoff B.
Good evening Tommy,
Absolutely, the number of tickets available is a default feature of Event Tickets Plus!
Let me know how that goes.
Best regards,
Geoff B.Good evening Stavros,
That’s a good question.
Yes, you can move it at the end of the event page by uncommenting (remove the 2 //) the following line, when you follow this link: https://theeventscalendar.com/knowledgebase/moving-the-ticket-form/
* Uncomment to Move Ticket Form Below the Event Description
*/
//tribe_etp_move_tickets_purchase_form( 'tribe_events_single_event_after_the_content', 5 );Let me know how that goes.
Best regards,
Geoff B.Good evening Grant,
OK, the fix has passed QA testing with flying colours and is now under going the final smoke test.
If it’s all good, the fix will be imminent.
Thank you for your patience,
Geoff B.
Good evening Rob,
Good work on getting a proof of concept down.
Just to set expectations, as you might know, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customization.
With that in mind, here are some answers to help out:
1) The price shows as $0.00 – $330.00. We can’t have that show like this because it gives the false impression that there’s a free variation.
Actually you could hide or modify the price range if you wanted to (through a function or some CSS). But provided you have not chosen this option, let’s not spend too much time on it.
2) The drop downs to select two of four lecture options don’t actually have any effect on the stock management of the tickets available for the lectures. In other words, the dropdowns aren’t linked to any product. They’re just static for the purpose of letting our administration team know that these are the lectures the person chose for their package. They’ll have to go into WordPress and manually purchase those tickets on behalf of that customer so that the customer will have a ticket for the event (probably via Will Call because the fulfillment would also be detached from a package purchase.
You are right. Built-in, by their very nature, the ticket products do not provide complex stock interactions with other variables.
It is probably possible to achieve, but that would require some customization.
If you haven’t already, you could probably read our Themer’s guide to get a general sense of how that works.
As an alternative, you could hire one of our recommended customizers to do the customization for you.3) Just adding the lectures as variations resulted in 16 combinations, three of which I eliminated because they were combinations of the same lecture. When I add the bus tour selections as variations, well, you can see how quickly that will become unmanageable in the product.
Yes, variable products can become complex fairly quickly. But the important part is that I believe that they do not serve your specific goal (as you found out after trying).
Specifically, it looks like what I might be able to do is bundle products (like the t-shirt and souvenir pin) with events (like the concerts, meals, tours, and lectures). I don’t want to buy a plugin just to find out it won’t address my needs. So, I’m hoping you or someone who knows about this plugin can shed more light on whether that product bundles plugin would support what I’m attempting to do.
There is also another plugin that I personally use a lot which is called composite products (also by Woo). But my gut feeling (based on my knowledge of the situation and of our plugin’s architecture) is that the product bundle is worth a shot. Full disclosure, I do not know of anybody who tried it before.
I understand where you are coming from regarding buying unnecessary plugins, but as pointed out earlier, at best we can get you started in this highly custom and specific scenario.
For what it’s worth, I do believe Woo has a return policy on their plugin too. If I am correct (you should find out first), then you’ll be able to get your money back if it doesn’t work for you.
I wish I had a better answer for you, but for now it’s the best one I have.
Have a great day!
Geoff B.
Good evening Holly,
I have content that is before calendar. It is being cutoff by the events search form.
I believe you are referring to the before HTML section, based on a quick inspection of your site.
It seems like there are a few customizations to this website, so it’s possible we’ll need some CSS to get things working as they should.Try adding height via CSS to the section:
.tribe-events-before-html {height:240px}When I click on “My Events” – the content posts twice.
I am not sure exactly what you are referring to here, but I’d love to help.
Can you share a screenshot ?
I also need specific fields within the “Venue” and “Organizer” to be required.
That is true, by default the venues are not mandatory fields for community events.
I assume you tried applying the procedure described here ? https://theeventscalendar.com/knowledgebase/required-fields-for-events-submission-form/
Can you confirm?
Best regards,
Geoff B.
Good afternoon Christian,
Perhaps there was a caching issue on your website ?
The reason I am saying this is because I just went on your site and the tickets are displaying very well on Chrome, Firefox and Safari.
Could you tell me if that’s the case on your end too or perhaps what browser you are using ?
Best regards,
Geoff B.
Good morning Daniel,
Thank you for the file and for going through as much of the genesis integration as you possibly can.
Unfortunately, I was not able to get in touch with our Genesis specialist on Friday, but I will try again on Monday.
In the meantime, now that you have a backup copy of your functions.php file, would you mind trying the following to see if it fixes the problem:
- Rename the /tribe-events/ folder to something like /z_tribe-events/
- Remove or comment lines 148 – 151 of your functions.php file
- Remove or comment lines 194 – 225 of your functions.php file
Let me know how that goes.
Best regards,
Geoff B.Good evening Pau,
Just to set expectations, as you might know, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customization.
As such, this is the extent of the potential workarounds I have for you.
For now, unfortunately, the only other solution I could suggest is to hire one of our recommended customizers to do the customization for you.
As for the feature in the Events Calendar, I literally do not have a date for now, but hopefully it will make the cut in one of the upcoming Feature releases.
On a personal note, I’d love that feature too!
Have a good week-end,
Geoff B.
