Forum Replies Created
-
Posts
-
Hey Jake,
Thank you for your awesome feedback and kudos on all your efforts.
As per your last point, we are always interested in our users sharing their code for everybody’s benefit.
This is how so many great snippets get shared around!Good luck with the rest of your code.
Best regards,
Geoff B.
Hey @flaws72 and @Geir
I’m glad this worked out for you guys.
Hopefully it will work for Ruud too.Best regards,
Geoff B.
Good evening Jacob and welcome to the Events Calendar forum!
Thank you for your interest in our products.
We’ll be glad to answer your questions.I really like the Beggars Theater website shown in your showcase. Is that something that’s possible out of the box with your paid plugins or does it involve a lot of custom work?
This is a great question. It depends what you are looking at on the site:
- The home page photo view of upcoming events requires customization (not built-in) – probably the most
- The main calendar view is pretty much as it looks out of the box (with the purchase of the Events Calendar Pro and of Event Tickets Plus)
- The single event view has some customizations (e.g.:http://www.beggarstheatre.co.uk/event/a-celebration-of-simon-garfunkel/), mainly the placement of elements, but nothing too complex to achieve
I also really like how the CulinaryLocal showcase website has a register button on the event item even before you go to the click-through page. Is that possible out of the box?
This is using a customized version of the photo view, but it’s not a huge customization.
You could tackle these yourself: you might want to read our Themer’s guide to understand how that works.
Or you could hire one of our recommended customizers to do the customization for you.
Just to set expectations, as you might know, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customization.
That being said, you are absolutely free to scour our forums, there are tons of nuggets and snippets to be found in there.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Rick and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about your issues regarding the number of tickets sold versus awaiting review versus deleted.
I would love to help you with this topic.First of all, I totally understand how this can be beyond frustrating. I wish you did not have to go through that.
It is hard to say exactly what happened since I do not have the full history, a log of events or the list of orders. So at best, I can only guess at this point.
The bad news is that for now, deleted tickets are immediately and completely deleted.
They will not even end up in WooCommerce’s trash. As such, it is something to use with extreme caution. I personally recommend cancelling the tickets instead for better traceability.
But, there a couple of things I can tell you in the hopes of helping with your understanding of these figures and ultimately decide what your next action will be:
- Total sold: This should reflect the global number of tickets that went through the ordering process (regardless of the end status of the ticket. It might as well be labeled “number of customers that went through the checkout process”.
- Finalized: Should normally reflect the number of tickets where the order status is Complete AND where the payment type is such that the transaction is on-hold (e.g. cheque payments)
- Awaiting review: This should only reflect the number of tickets tied to orders that need to be changed from on-hold to complete (e.g. cheque payments)
- Deleted: Normally represents the number of tickets that are deleted
I just ran a bunch of tests and I believe you are using either Cheque payments or Cash on Delivery payments.
I was able to reproduce a similar situation to yours when I deleted tickets that were tied to an order that had a “on-hold” status. In that specific case, there are a couple of things that went wrong, especially in orders that had multiple tickets on them:
- These tickets were simultaneously considered to be both “awaiting review” and “deleted” in the count
- Changing the on-hold order status to completed after deleting the tickets impacted the other numbers in an inaccurate way
So short term, you might still be able to retrieve the “awaiting review” tickets by looking for orders with a status of on-hold. However, this will not enable you retrieve deleted tickets per se (unless you have a daily backup of your Database).
If you want to keep using this solution, I would have a couple of recommendations:
- Not offering cheque or cash on delivery payments (this will solve it all)
- If you want to continue to offer differed payments AND the ability to delete tickets:
- Please validate that the order is set to Complete before attempting anything. Also keep an eye out on the stock count.
- I would advise against deleting tickets altogether and instead manually cancelling the order and dealing with stock count accordingly, to keep a trace.
On my end, I will go ahead and open up a bug ticket to make the process more robust when on-hold orders are involved, so that this does not happen again.
Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be the first one informed when it’s done.
I wish I had a better answer for you, but for now it’s the best one I have.
Best regards,
Geoff B.
Good evening Mary and welcome back!
Thank you for reaching out to us.
We are sorry to hear about your events not displaying in the correct sequence.
This is a recently found bug. We apologize for the inconvenience it may have caused.
What is going on is that events are ordered by post ID instead of being ordered by event start date and time.
The good news is that there is an imminent maintenance release (this week) that should fix all of that.
Thank you for your patience and you will be contacted as soon as the fix is out.
Best regards,
Geoff B.
Hey Jake,
Thank you for being so transparent about everything.
As you might know, the scope of our support, even when products are supported, is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customizations.
With that in mind, it does sound like you are already started on the right track 🙂
At this point, understanding that you are a non-profit and all, I’m afraid your only other option would be to hire one of our recommended customizers to complete the customization for you.Also in the ticket are there is this, but what is a series?
Good news, we have started working on that feature. Unfortunately, I cannot commit to a release date at this point. But stay tuned!
However for now, you are right, there is only support for 1 ticket per recurring event series.
Best regards,
Geoff B.
Bonsoir Fabrice,
Merci de nous écrire.
Pour répondre à votre question, à ce stade, la priorité absolue ira toujours aux fichiers situés dans le répertoire /lang de vos plugiciels de la famille the Events Calendar.
Nous travaillons en ce moment à faire en sorte que la priorité soit donnée aux fichiers situés répertoire wp-content/languages .
Malheureusement, je n’ai pas de date à vous offrir à ce propos pour le moment.
Ce que certains de nos utilisateurs font, c’est de garder leurs fichiers de traductions personnalisés dans wp-content/languages . Lorsqu’une mise à jour a lieu, ils suppriment simplement les fichiers trouvés dans les répertoires /lang de vos plugiciels de la famille the Events Calendar.
En espérant que cela vous ait été utile.
Bonne soirée,
Geoff B.
Good evening Francois and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
I would love to help you with this topic.This is a very interesting project. Currently there is no built-in way to address all of these needs in a completely automated fashion.
However, there are a couple of things you could do.
Selling Membership or subscriptions:
- Sold via a plugin such as https://www.woothemes.com/products/woocommerce-subscriptions/ or https://www.woothemes.com/products/woocommerce-memberships/
- This would be “separated” from the Events Calendar process, but since both of the plugins above can let you grant roles and capabilities using a plugin such as Members, you could….
Grant access to events (calendar) and tickets to members only based on their role by making the visibility of events restricted to certain roles (and so will their ticket).
You can read more about our integration with roles and capabilities here:
- https://theeventscalendar.com/knowledgebase/admin-roles-and-permissions/
- https://theeventscalendar.com/knowledgebase/frontend-roles-and-permissions/
Let me know if that helps.
Have a great day!
Geoff B.
Hello again,
As you know, we have a fix coming in the Events Calendar 4.1.3 later this week.
However, to fix right away please change the contents of the following file. Please note you must correctly change the entire contents of the file as any mistake could cause the website to go down.
the-events-calendar/src/Tribe/Importer/File_Importer.php
That should resolve the issue for you.
Let us know how that works out.
Cheers
Geoff B.
Hey Grant,
As you know, we have a fix coming in the Events Calendar 4.1.3 later this week.
However, to fix right away please change the contents of the following file. Please note you must correctly change the entire contents of the file as any mistake could cause the website to go down.
the-events-calendar/src/Tribe/Importer/File_Importer.php
That should resolve the issue for you.
Let us know how that works out.
Cheers
Geoff B.
Hey Tic Tac,
I’m stoked that this worked for you!
You are welcome back on our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good evening Holly,
I’m glad the CSS worked out for you.
But let’s tackle your other issues as well 🙂2)When I click to add an event via Community Events, there is a “My Events” link. When I click on that when I’m logged in, see screenshot… the content posts twice.
Thank you for the extra clarification. To be able to troubleshoot this, I would actually need an organizer (not admin) temporary account. Otherwise, I cannot see the “My events” link.
Also, as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
3)I have read that post. I added the “required” strings and function.php. But, not all of the fields in Organizer and Venue are “required”. I can just enter the name of the Organizer and the post still goes through when submitted instead of prompting user to fill in all required fields.
Oh! I’m sorry about that, this snippet was just reported broken.
Our dev will take a look at it and report the solution as soon as possible.
Unfortunately, I cannot commit to a release date at this point. But stay tuned!Best regards,
Geoff B.
Good evening Peter,
Of course, I will gladly help you set things up.
So let’s go over this point by point if you don’t mind.1) Keep the Events calendar at this URL: http://associatedministries.org/events/
That’s perfect, nothing to do there 🙂
2) Make sure that the Community Events added by our community are being added to the URL above.
Once again, nothing special to do there, just make sure that events submitted by your community are approved or that their default status is set to “Published” (as established in Events -> Settings -> Community).
However, just to be clear, the Community add form and the Community list form need to have their own URL (as established in Events -> Settings -> Community).
Would it be possible to use the URL above? Could we also keep the current events (Events Calendar Pro) in place during this change?
As stated before, the Community Events actually does not use a different calendar. It uses the exact same calendar you have been using all along. The only difference is that more people can now contribute (via the Community add and the Community list pages)
So yes, you can keep the current events in place during the change and even after.
Lastly, can we keep the same look and feel as we have setup with the Events Calendar Pro plugin.
Absolutely, since it’s not a different calendar, your current look will remain.
What you might want to do however is style the Community Add and List form slightly differently if you don’t like how they look now.
Let me know if you have any other questions.
Best regards,
Geoff B.
Hello all,
Some more good news, the maintenance release should go out this week.
This will all be over very soon!
Have a great day!
Geoff B.
Good evening Christian,
You are sooo right about correcting the CSS, my bad (I just updated it myself for future readers benefit).
I’ll gladly answer your other questions:
1. Single Event Page
– Is it possible to change the location of the Ticket/Add to Cart section from the bottom of the sidebar to e.g. the top above Details/Venue etc?
– Is there an option to place the Add to Cart section under the event image on this page?Yes, you can absolutely do that with the following snippet (make sure to uncomment the line you are interested in): https://theeventscalendar.com/knowledgebase/moving-the-ticket-form/
However, provided that you are already using a custom (non-standard) template, it might require tweaking to work.
– Would it be tricky to style the TICKETS header in the same way as DETAILS and VENUE?
No, not at all. Simply add the following CSS to your WordPress theme
.tribe-events-style-full.tribe-events-style-theme h2.tribe-events-tickets-title {
background-color: #363839;
padding: 9px 15px;
color:#fff !important;
font-size: 16px !important;
font-family: Proxima-300 !important;
font-weight: 400 !important;
line-height: 1.7 !important;
letter-spacing: 0px !important;
}2. Event List View
In Event List view there is a Find out More link and a corner spot for the event price.
– Is it possible to add an Add to Cart button in List View, orYes, you could do that, but that’s a template customization.
Just to set expectations, as you might know, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customization.
That being said, you could read our Themer’s guide to get a sense of how that works OR you could contact your theme’s author OR hire one of our recommended customizers to do the customization for you.
– Is it easy to change the ‘Find our more’ link text to ‘Find out more and Book Event’?
Yes, you could change that using the following snippet: https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/
3. Calendar buttons
Can you please give me the CSS to target the Google Calendar and iCal Export buttons in standard and hover state? I’d like style them like the e-commerce buttons.
Sure thing. Look for the following elements:
- .single-tribe_events .tribe-events-cal-links
- #tribe-events .tribe-events-button
- .single-tribe_events a.tribe-events-gcal
- .tribe-events-gcal
- .single-tribe_events a.tribe-events-ical
- a.tribe-events-ical
Let me know if that helps.
Have a great day!
Geoff B.
