[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Meredith,

Awesome. Please keep us posted.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Jacob,

I am glad this helped so far

Yes, I believe you can make the category section longer using CSS.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

#tribe_events_filter_item_eventcategory .tribe-events-filter-group, #tribe_events_filter_item_eventcategory .tribe-events-filter-group ul {max-height:400px !important; height: 400px !important;}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening José,

I am super stoked that this answered your question.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Shahar and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the calendar not displaying as expected.
I would love to help you with this topic.

There are couple of potential reasons for this. Here are the steps I would recommend:

1. Under Events -> Settings -> Display, try different settings for Events Template to see if this helps.
2. Still under Events -> Settings -> Display make sure that the default view selected is also checked (under the available views)
3. Make sure that there is no “real page” that is using the http://www.hcinema.org.il/events slug. Our calendar actually does not use a real page, but it needs total exclusivity over that slug.

If none of this works.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Hang in there!

Geoff B.

[Geoff B.]

Good evening Catherine and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the ticket emails not making it through.
I would love to help you with this topic.

To your point, on several installs, it is necessary to add some kind of SMPT plugin for the tickets to be received. What was not clear to me though is if that did solve the issue on your install.

If it did not, then the next step to investigate would be the settings at the very bottom of the following page Events -> Settings -> Tickets.

Basically, the tickets are only sent once a very specific WooCommerce order status is met.

If that still does not work.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Hang in there!

Geoff B.

[Geoff B.]

Bonsoir Thomas et bienvenue dans nos forums,

Merci de nous écrire.

La meilleure méthode pour obtenir un résultat semblable sera d’utiliser la fonction de séries d’évènements (plutôt que d’utiliser un évènement de plusieurs jours).

Ainsi, vous aurez un évènement le 10 novembre 2018 de 11h à 18h30 qui se répète le lendemain avec les mêmes heures de début et de fin.

Je vous invite à lire l’article suivant pour en apprendre davantage: https://theeventscalendar.com/knowledgebase/pro-recurring-events/

Salutations,
Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Philipp and welcome back!

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Secondly, could you also send me a copy of the csv file you are trying to import ?

Based on the limited info I have, it sounds like there could be either a conflict at play or some issue with the CSV file itself.

Hang in there!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Camila and welcome to the Events Calendar Support forum!

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

As a fellow Montrealer, I am super stoked to hear about this site!

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

To answer your question, you will need to edit the files that handle the Single Event View (these are highlighted in the Themer’s guide).

To know how to move things around and experiment with different CSS rule, your best tool is to use the web inspector of your browser: https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/

It will be much easier to provide additional guidance upon reception of your theme files.

Best regards,

Geoff B.

[Geoff B.]

Good evening Michael and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the recurring event not working as you would expect them to.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

As per your specific question, normally removing one date has to be done by using exclusions: https://theeventscalendar.com/knowledgebase/pro-recurring-events/

You are right. Attempting to simply delete the undesired events is bound to create all sorts of havoc (mostly breaking the series and the URLs in the process).

If you can provide me with a specific example of such an event, I could absolutely help you better.

Hang in there!

Geoff B.

 

[Geoff B.]

Good evening Martin and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customization.

With that in mind, as it stands, you are right, it is going to be pretty hard to style the category prefix. You will need to at least add a <span> around the category prefix.

This can be accomplished in one of 2 ways:

1. Tweaking the snippet to include a span
2. Using the snippet as an inspiration create a template override (custom view) where you can include the concept from the snippet while creating a span.

   You might want to read our Themer’s guide to get a sense of how that works.

Best regards,

Geoff B.

[Geoff B.]

Good evening David and welcome back!

Thank you for reaching out to us.

We are sorry to hear about WooCommerce not creating orders. Yikes!
I would love to help you with this topic.

By the sound of it, if no WooCommerce orders is created there is probably some type of conflict at play.

This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Geoff B.

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