Seminar import field matching not possible

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  • December 11, 2017 at 7:33 am #1402867
    Paul Merki
    Participant

    Hallo

    I tried to import a .csv file. I was able to select the file and make the preview, where I can match the columns to the fields. But I can only match 5 fields. The rest of the fields cannot be accessed. I saw in on of your screenshots, that there should be a sliding bar below the field content. But this is not the case.

    December 12, 2017 at 8:27 am #1403640
    Paul Merki
    Participant

    Urgent.

    December 13, 2017 at 9:52 pm #1405210
    Geoff B.
    Member

    Good evening Philipp and welcome back!

    First off, I would like to apologize for the delay answering.
    We are currently experiencing a higher level of requests than usual.

    Please rest assured that we are working hard at correcting this situation.
    We appreciate your patience while we try to normalize things.

    Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

    Please ensure you are using the latest files as found on your actual website.
    This way I will get access to any updates or customizations you might have made.

    Secondly, could you also send me a copy of the csv file you are trying to import ?

    Based on the limited info I have, it sounds like there could be either a conflict at play or some issue with the CSV file itself.

    Hang in there!

    Geoff B.

    December 14, 2017 at 2:35 am #1405307
    Paul Merki
    Participant

    Hi Geoff

    Maybe through an update, the scrolling bar reappeared. So everything is fine.

    Paul

    December 14, 2017 at 11:16 pm #1406181
    Geoff B.
    Member

    Good evening Paul,

    This is terrific news!

    You are welcome back in our support forums any time 🙂

    For now, I am going to close this thread.

    Have a great week!

    Geoff B.

    January 5, 2018 at 8:35 am #1418954
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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